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5 Ways COVID-19 has Reshaped Consumer Behavior

Retail TouchPoints

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 344
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The working class: Why the casualisation of suiting is here to stay

Inside Retail

Suiting was once reserved for men’s formal attire and workwear but now the fashion industry is following consumer trends and doubling down on business casual. This corporate aesthetic that is bleeding into consumers’ everyday wear signals more than just a style fad.

Fashion 240
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How 99 Bikes plans to return to profit with an electric-powered push

Inside Retail

The retailer also expects to benefit from the trend of electric bikes, and it has two national expos this year to showcase the company’s fleet to consumers. A year later, Turner founded the Pedal Group, as a joint venture between the Turner family and Flight Centre in 2008.

Returns 130
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Ultra-fast fashion is undermining efforts to make the industry more sustainable

Inside Retail

The amount of natural resources consumed and waste produced is snowballing. At the same time there is limited transparency or accountability around clothing supply chains. Without change, the industry will account for 26 per cent of the world’s carbon budget for limiting global warming to 2°C by 2050. How is this even possible?

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Starbucks Australia pursues plastic-free future with new cup and start-up

Inside Retail

After initially launching here in 2000, it withdrew from the market in 2008, before relaunching that same year under the ownership of the Withers Group. Starbucks Australia confirmed a new way to consume take-away coffee will be created and introduced for Australians in 2024.

Consumer 260
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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

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Retailers can’t afford to discount the customer experience this December

Inside Retail

Confirming the cost-of-living impact on retail spending attitudes this year, the latest Westpac Bank consumer confidence monitor shows Australians are as pessimistic currently as they were at the height of the Covid-19 pandemic and the global financial crisis of 2008. Short-term gain for long-term pain?