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Federal Watchdog Institutes Consumer Protections for BNPL Purchases

Retail TouchPoints

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. 1, 2024.

Consumer 257
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Gen Z accounts for more than half of Australia’s retail workforce

Inside Retail

Generation Z was predominant in the retail industry last year, accounting for 50.4 Millennials accounted for 27.9 This modest uptrend in employment within the sector, however, mirrors the broader trend of a slowdown in consumer spending, the report said. The proportion of Gen Z employees in the sector increased from 45.5

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Australian consumers spend more on groceries despite higher housing costs

Inside Retail

More than half of Australian consumers are spending more on food and groceries despite facing higher expenses on housing, according to a report by the Monash Business School’s Australian Consumer and Retail Studies (ACRS). The most popular savings methods were: Traditional savings accounts (71 per cent). Shares (24 per cent).

Consumer 246
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Consumer groups welcome BNPL draft regulations

Inside Retail

Consumer groups have welcomed the Federal Government’s initiative to open a consultation on the draft legislation to regulate the Buy Now, Pay Later (BNPL) sector in the same way as other credit providers. “The one area we are looking at closely is what this will mean for accounts under $2000. .”

Consumer 262
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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

So, how can we take on this next, purpose-driven generation of consumers? What it means to integrate passion, ethics (transparency and accountability), and DEI&I accessibility. Join Jenn VandeZande, Beth Scott, Nikki Grigsby, and Levana Wang for this insightful and topical conversation on the modernization of e-Commerce tech.

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The Imperative of Ethical Packaging Practices for Preserving Consumer Trust

Retail TouchPoints

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 162
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KMD Brands expects lower sales due to weak consumer sentiment

Inside Retail

KMD Brands says it expects significantly lower sales in the fiscal first half, reflecting weak consumer sentiment. A combination of weaker consumer sentiment, the warmest winter on record in Australia and the brand’s resilience on winter-weight products has resulted in a disappointing first half.” per cent year over year to $434.2

Consumer 278