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The charter was relaunched this week alongside a dedicated new website.
NFRN national president, Stuart Reddish, said: “The new streamlined charter is now fit for purpose and better reflects today’s marketplace. There is more transparency around what constitutes an official complaint and guidance on how to resolve the situation so one-off issues do not happen again.”
He added: “The charter is no longer cumbersome, difficult to find and hard to understand, and we hope that this will encourage more retailers to use it with confidence when they need to make a formal complaint.”
The new PDC website can be accessed by visiting www.pressdistributioncharter.co.uk.
Postcard-sized charter guides will be available to NFRN members via the May edition of members’ magazine The Fed.
