Inside Retail

NOVEMBER 20, 2023

We speak with Levi Strauss & Co’s chief digital officer Jason Gowans about getting the fundamentals of e-commerce right, the latest technologies he is most excited to tap into, and what Gen Z really wants. Opportunity two is what we would describe as evolving the assortment, and that speaks to a few different things.

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Retail TouchPoints

APRIL 18, 2024

“We want to help our guests keep the routines they already have, if they want that, but we also want to offer them a new experience, whether that’s through beauty products or a new way to make their coffee in the morning,” said September Banks, Director of Interior Design at Mint House in an interview with Retail TouchPoints. “

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Boutique Shopping Location Returns 241

Retail TouchPoints

SEPTEMBER 15, 2023

and the teams that use them often have different definitions for the same fields, calculations and KPIs. Data pipeline owners have tried to address this challenge in many different ways, most of them involving the retroactive creation of data catalogs to define and label data post-mapping and processing.

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Inside Retail

APRIL 9, 2024

On average, most homes have multiple pets, which makes catering to pets a big business. Cue Swaggle, a hyper-personalised pet care platform that is disrupting the market and doing things differently with the goal of being “Australia’s favourite destination for each and every pet moment.” What is Swaggle? per cent.

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Specialty Store Marketing Management Customer Experience 130

Inside Retail

SEPTEMBER 29, 2023

Beyond shielding us from skin cancer, sunscreen has earned its stripes as a top anti-ageing ally. Today, beauty devotees worldwide are making major investments in their everyday sunscreens and, as with any skincare product, they’re seeking out the world’s leading formulations. But what makes these formulations so superior?

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Retail TouchPoints

DECEMBER 11, 2023

Lucky for you, video marketing experts have been optimizing their content for a while now, matching high-performing types of videos to different — and crucial — marketing objectives you’ll need to get your app out there! Example: [link] About Us videos. Where to even begin?

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Retail TouchPoints

APRIL 10, 2024

I’m actually hoping that this unites us — this is something that everyone can agree on and should bring us together as Americans.” Donnelly sat down with Retail TouchPoints to share what he learned about our surveillance economy and what a more ethical, healthy path forward might look like for both consumers and companies.

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Retail TouchPoints

APRIL 19, 2024

I started thinking about what I wanted her experience to be,” she explained. “I It has been a tremendous joy working closely with our nurses and watching them meet and get to know our customers and understand why they sought out Rowan and what our brand means to them,” Schneider said. “I Our nurses take their time; we’re not rushing.

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Retail TouchPoints

SEPTEMBER 7, 2022

Tools like storytelling and narrative, tone of voice and key visuals help brands create transformational rather than transactional experiences that connect us, regardless of demographics or generational differences. What can you show, tell and teach the consumer? So what does this mean for brands?

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Inside Retail

APRIL 10, 2024

It has raised over US$65 million in funding and has an omnichannel presence in the UK, US and Australian markets. Here, we speak with the founder and CEO about the business’ origin story and what it has in store for the year ahead. IR : The global luxury writing instruments and stationery market is projected to reach US$5.9

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Inside Retail

JULY 14, 2023

Moving forward, however, it isn’t the quantity of data collected, but the quality that will make the difference. But, when we layer on first-party data we can segment even better, and there seems to be more opportunities and emerging tech that will allow us to utilise that data [moving forward],” he said.

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Inside Retail

NOVEMBER 6, 2023

Penny Cox recently took over as CEO of Toys ‘R’ Us in Australia and New Zealand. Inside Retail : Why did you decide to join Toys ‘R’ Us ANZ as CEO? Can you share your vision for the company’s future, and what’s likely to change/stay the same under your tenure? And that is true for the toy industry as much as any other.

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Inside Retail

NOVEMBER 16, 2023

It’s really a learning for us, I have no idea how it’s going to go – we put 1,500 tickets up for sale and they were sold out within the hour,” Sullivan told Inside Retail. This is really an opportunity for us to test and understand what consumers like, and we don’t know what the future holds. Runway to retail.

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Retail TouchPoints

APRIL 17, 2024

But instead of running after the same moving target everyone else is chasing, a smarter question for leaders to ask is, “What’s missing in society, and what do people feel they’re lacking in their lives?” Both options offer a path to success, but each requires a different business model.

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Inside Retail

JANUARY 4, 2024

During my time as an editor, I had the amazing opportunity to test out thousands of products and despite having some of the best at my fingertips I found myself going back to these incredible Ayurvedic creations we [my family and I] would make when I was younger and that’s when I realised something was there.

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Retail TouchPoints

NOVEMBER 14, 2023

In our first conversation with [SMS CEO and Founder] Annie Bevan, she kept repeating that ‘You have to be specific about what you mean and what you can do,’ when it comes to sustainability initiatives,” said Davies in an interview with Retail TouchPoints. That’s a profound difference. That’s meaningful and profound work.

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Inside Retail

JANUARY 16, 2024

The once jet-setting duo spoke to Inside Retail about how different starting a successful retail business was in comparison to launching careers in fashion after experiencing almost instantaneous success with their platform ‘How to Live’, that amassed over 100,000 followers online and the brand they built with that.

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Inside Retail

MARCH 19, 2024

Selling online in the US can be lucrative, as many Australian retailers and brands are discovering. Baby steps Daly says retailers eyeing the US market should not try to create a “one size fits all experience”. But there is a fine line between success and failure. Begin with baby steps, she advocates.

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Inside Retail

JULY 17, 2023

With international expansion on the horizon, we sat down with founder and CEO Shelley Sullivan to talk through the brand’s journey, as well as what makes it tick. Inside Retail : Can you talk us through what the past few years have been like at MCoBeauty, and how you’ve seen customers’ standards changing?

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Inside Retail

MARCH 16, 2023

Six years after its launch, Vacay Swimwear now has a presence across Australia, the US, Canada, Europe and parts of Asia. Here, we catch up with co-founders Jordan Kallios and Corey Decandia to talk about what’s next for the brand. Inside Retail : To start with, can you tell us a bit about Vacay Swimwear and how it came to be?

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Retail TouchPoints

FEBRUARY 15, 2023

For us, we have such an amazing fan base, and that fan base goes from ‘I have never touched a guitar in my life, but I am deeply rooted in music culture’ all the way to the most amazing and world-renowned artists — and everything in between. Ultimately, the thing that is most meaningful to Gibson is continuing to make music matter.

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Inside Retail

FEBRUARY 15, 2023

In the US, for example, department store Target recently blamed a US$593 million reduction in its gross profit on organised retail crime, with shrinkage causing its profit margin to fall by around US$400 million. “We And if so, what is causing it? It appears that retail crime is getting worse, but is that really the case?

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Inside Retail

JANUARY 10, 2024

The national date has long been controversial, with many referring to it as “Invasion Day” and some major employers opting to allow workers to take the day off on a different day. “Australians should boycott Woolworths,” said Dutton.

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Retail TouchPoints

JANUARY 22, 2024

These days, the task of making that happen for Kimberly-Clark brands falls to Ford, who has led digital product strategy for CPG there for over five years. on websites and apps, FullStory helps brands get a real-world understanding of what consumers are seeing, doing and even feeling when on their digital platforms.

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Inside Retail

OCTOBER 2, 2023

The group plans to review its retail operations and identify any new opportunities that a different corporate structure could bring to Smiggle and Peter Alexander, up to a potential demerger of the brands, and to analyse any potential capital requirements, management structures, and separation costs. We’re still at an early stage,” Lew said.

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Retail TouchPoints

MAY 12, 2023

Also in line with other major tech players, Meta made it very clear that AI was nothing new for the company, highlighting the fact that it has been using artificial intelligence on its platform for years at a press event announcing the new AI tools.

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Retail TouchPoints

JUNE 22, 2023

So what can AI teach us about the human mind at work? The insights we can glean there can teach us a lot about how we shop, not just for clothes and shoes but for just about anything we buy. The insights we can glean there can teach us a lot about how we shop, not just for clothes and shoes but for just about anything we buy.

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Retail TouchPoints

JANUARY 18, 2024

We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. And [we’re also exploring use cases] in content creation to allow us to develop content that’s more personalized.

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Retail TouchPoints

APRIL 5, 2023

Rather than simply providing real estate, we curate the experience customers are going to enjoy and let them vote for what they want,” Yalof explained. “We If you go back to what we looked like before COVID, it was a “power” shopping experience: you would move from one store to the next to find amazing bargains.

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Retail TouchPoints

AUGUST 14, 2023

The Kizik brand was developed by Mike Pratt to make a necessary product (sneakers) easier for everyone. That’s what drives our innovation team and our product team. We’ve done a lot of surveys and we’ve captured a lot of data — and what drives footwear sales is fashion and comfort,” he said.

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Retail TouchPoints

MARCH 21, 2023

It feels like AI on a level we’ve never seen before, and its existence is massively exciting to all of us working in AI because it opens up so many new possibilities. Shoppers will be able to add expressiveness and nuance to their queries, explaining what they want in full sentences and expecting a reasonable response back.

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Returns Accounting Customer Experience Marketing 291

Retail TouchPoints

AUGUST 8, 2023

Retail TouchPoints asked executives from five different brands to share: Why Threads has been valuable for their companies and consumers; How they’re integrating Threads into their social strategies; What methods have worked well so far; and Lessons they would share with other business executives. Why is Threads Valuable?

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Inside Retail

MARCH 13, 2024

With the world’s ongoing uncertainties and struggles, it’s not surprising that a report from Oracle and author Gretchen Rubin found that people want brands to make them smile and laugh more. A whopping 41 per cent of customers would walk away from brands that don’t make them laugh and smile on a regular basis.

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Customer Experience Supermarket Advertising Planning 130

Retail TouchPoints

FEBRUARY 14, 2024

Retail TouchPoints sat down with Grover to check in on how his latest marketplace endeavor is evolving and get a peek into his crystal ball for what lies ahead in the marketplace landscape. Retail TouchPoints: What makes SPO stand out in the sea of other marketplaces? We’re on the path to doing that.

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Inside Retail

JANUARY 15, 2024

Although these three brands operate in very different retail sectors, Li, Piper and Pearson agreed on a few common tactics for effectively engaging with the Gen Z consumer, from focusing on and enhancing the in-store shopping experience to learning how to “share the pen” with this younger, social-media-savvy shopper.

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Inside Retail

SEPTEMBER 13, 2022

“It’s something different from what we’ve done before, and certainly different from what you could find anywhere else in Australia, particularly in a shopping centre context,” Vicinity Centres’ chief development officer Carolyn Viney told Inside Retail. How Chadstone stays number one.

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Retail TouchPoints

APRIL 10, 2023

Source: Pandora) Best known for its charm jewelry, the “affordable luxury” brand sells more than 100 million pieces every year, making it the largest jewelry brand in the world by volume. We need to make sure that the rollout, and what we roll out when, is all very coordinated, otherwise one bit will fail and then the whole chain breaks.”

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