Retail TouchPoints

DECEMBER 29, 2022

The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met. Streamlined training and knowledge retention. Up-to-date information. In the U.S.,

Customer Experience 331

Customer Experience Management Marketing Returns 331

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. And if these people don’t exist, retailers have to commit themselves to training them.

Home Furnishings 305

Home Furnishings Shipping Fulfillment Consumer 305

Retail TouchPoints

JULY 15, 2022

The most notable was “modifying operations, closing a restroom, or even closing a store permanently, where safety in the third place is no longer possible,” but other efforts include: Robust safety training for all partners, including sessions on how to de-escalate situations, active shooter training and mental health first aid training; Clear policies (..)

Location 261

Location ATS 261

Inside Retail

MARCH 18, 2024

Mark Eggers, co-founder of Yarno – the tech company that created a gamified team-based learning solution aimed at retail workers (and others who don’t sit behind a desk all day) – says businesses relying on outdated training formats are missing upselling opportunities. If you have 300 stores, how are you going to do that at scale?

Promotions 130

Promotions Returns ATS Management 130

Inside Retail

JANUARY 11, 2024

Since these events occurred, new leaders have joined the company and Ebay has strengthened its policies, procedures, controls and training. In a statement, current Ebay CEO Jamie Iannone said the conduct in 2019 was “wrong and reprehensible”.

ATS 246

ATS 246

Inside Retail

JUNE 22, 2023

While ChatGPT may not be able to produce the most creative responses, this could help with time-consuming, but important, processes like writing policies for quality management, data protection, or equality, diversity and inclusion. Missing or poorly-written business policies can cause problems for companies and confusion for employees.

Management 130

Management Consumer ATS 130

Theatro

MARCH 11, 2024

How Conversational AI Operates Conversational AI models undergo training with human dialogues, enhancing their understanding of language nuances. Through continuous training, they evolve by learning from interactions, integrating new information into their knowledge databases.

Target Market 97

Target Market Promotions Shopping Marketing 97

Retail TouchPoints

MARCH 3, 2023

Kroger will make a more than $770 million incremental investment in its associates during 2023 in order to raise average hourly rates, improve healthcare options and build new training and development opportunities, among other plans. This initiative builds on the $1.9 billion Kroger has invested in its workers since 2018. per hour today. .”

Planning 269

Planning 269

Retail TouchPoints

DECEMBER 21, 2020

2: AR for Employee Training. As physical stores reopen, even seasoned employees will have to undergo new forms of training to ensure that social distancing and cleanliness guidelines are followed. Overall, switching to an AR training system is highly efficient for large-scale operations. #3:

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Cisco Retail

JULY 13, 2022

Rail operators are constantly striving to keep their trains moving safely, providing superior and reliable services to the riders, and lowering their operational cost. Legacy fixed block signaling systems—a system that uses signals to prevent a train from entering an occupied fixed section of track—can no longer meet the increasing demands.

Outdoor 130

Outdoor Location Management ATS 130

Retail Wire

JUNE 7, 2023

“In this particular case, we have a zero-tolerance policy that we train our educators on around engaging during a theft. Lululemon CEO Calvin McDonald is standing behind the company’s decision to fire two associates who sought to prevent thieves from walking out of a Georgia store with stolen merchandise.

100

100

Inside Retail

JULY 8, 2021

Training refers to experiences under Target. The only training we have had is when someone comes in and asks us for the till. We have online training. [We There have been a couple times where I have declined a customer a refund in line with the policy, and they’ve just started yelling at me. “One

Supermarket 246

Supermarket Department Stores Management Checkout 246

Inside Retail

JULY 31, 2022

If your workforce has shrunk since you last reviewed your policy, you could adjust your insurance to better suit its current size. While you could always provide extra training, you may also need to ensure you have adequate Public Liability cover , which is designed to provide protection from third-party injury or property damage. .

Accounting 246

Accounting Consumer Management 246

Retail TouchPoints

FEBRUARY 21, 2023

Require mandatory implicit and explicit bias training along with cultural sensitivity training for all staff on a regular cadence (i.e. Ideally these are live trainings requiring discussion and genuine engagement and learning. not just a one-time event).

Shopping 217

Shopping Customer Experience Accounting Location 217

Retail TouchPoints

NOVEMBER 23, 2020

Here are the three training areas to focus on to overcome pandemic fatigue and ensure frontline holiday success. Your typical customer service training doesn’t cover “pandemic-induced hysteria.” Train your seasonal and existing frontline associates on how to apply the checklist in real-life scenarios. Resilience Training.

Management 245

Management Accounting Shopping Location 245

Inside Retail

APRIL 18, 2021

The policy will focus on four main areas: harassment, discrimination and retaliation prevention; workplace violence prevention; restaurant employee feedback; and health and safety. Training and reporting mechanisms will be established. These standards will be implemented across 39,000 McDonald’s restaurants in more than 100 countries.

Accounting 264

Accounting ATS 264

Retail TouchPoints

MARCH 30, 2022

Well-Trained Associates Power Last Mile Excellence. Whenever we roll out new processes, we provide training for our associates to ensure they are comfortable with the new systems, policies and procedures,” said Dunn.

Fulfillment 285

Fulfillment Drop-Shipping Supply Chain Management Grocer 285

Retail TouchPoints

OCTOBER 18, 2023

While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent. For every $100 in returned merchandise accepted, U.S. retailers lose $10.40 to return fraud, the NRF has calculated.

Returns 254

Returns Payment Services Shipping Accounting 254

Rain Pros

MARCH 22, 2024

Prioritize Staff Training As a business owner, you might wish you could control all aspects of your business yourself. But, when it comes to customer service, it’s likely you’ll have to entrust much of the responsibility to your employees, which is why it’s vitally important to train them sufficiently.

Point of Sale 52

Point of Sale Shipping Outdoor Target Market 52

Retail Minded

JUNE 3, 2023

Doing so can help guarantee that your store is protected by trained professionals skilled and equipped to handle a range of security threats. Train Employees on Security Procedures Your employees play a key role in maintaining store security. Additionally, you can use security tags on high-value items to deter theft.

Checkout 98

Checkout ATS 98

Inside Retail

APRIL 19, 2021

Woolworths Group is doubling down on efforts to protect staff from violent and abusive customers by ramping up training and trialling the use of body cameras at select stores. Retail workers are trained to deliver on the old adage “the customer is always right” but this doesn’t extend to tolerating antisocial and abusive behaviour.

Supermarket 147

Supermarket Management Accounting Consumer 147

Small Biz Trends

DECEMBER 26, 2022

One of the best defenses against phishing attacks is training. But with so many training options available, how do you choose the right one for your business? We’ve compiled a list of the best phishing training options to help you decide. What Is Phishing Awareness Training? What Is Phishing Awareness Training?

Management 98

Management ATS 98

Small Biz Trends

SEPTEMBER 26, 2021

While a well-trained cashier can offer a balanced cash drawer, shorter lines in the checkout aisle, and most importantly satisfied customers. With the right training, cashiers can learn to spot counterfeit bills simply by looking at them. Being Confused about Policies. Switching Cash Registers Mid-Shift. Giving Too Much Change.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

Inside Retail

JULY 7, 2022

“Allies might be able to empathise, but it would be difficult to truly understand the complexities of out-right discrimination, micro-aggressions and exclusionary policy, which can operate parallel to one another,” Scott told Inside Retail. What can retailers do?

ATS 130

ATS Shopping Consumer 130

Inside Retail

NOVEMBER 2, 2023

While little is known about the nature of the AI behind it, the chatbot is meant to advise staff on issues such as helping pupils with ADHD and writing school policies. At their core, AI chatbots are powered by large language models (LLMs), large neural networks trained on massive datasets of text (what we lovingly call “the Internet”).

ATS 130

ATS Management Marketing 130

Cisco Retail

AUGUST 9, 2022

Cisco recently expanded its Cisco SD-WAN training portfolio with the Implementing Cisco SD-WAN Security and Cloud Solutions (SDWSCS) course. So before we hone in on the steps you can take towards becoming a Cisco SD-WAN expert, let’s take a closer look at what advanced Cisco SD-WAN training looks like.

Fulfillment 143

Fulfillment Planning ATS Management 143

Retail Focus

OCTOBER 27, 2021

Dental practices in the UK have strict requirements about the three-year NHS inspection, maintenance of HR records, policy manuals, recruitment policies, and more. Human Resource Policies: The NHS has strict standards about HR policies and maintenance of manuals. NHS conducts a routine three-yearly inspection.

Management 130

Management Accounting Planning ATS 130

Inside Retail

SEPTEMBER 16, 2022

The group, which owns and operates brands such as Dickies, Vans, The North Face, Timberland, Icebreaker and Supreme, said in 2021 it had made significant efforts to promote dignity, social dialogue and equal opportunities across its supply chain, and had trained over 375 of its leaders to see their own unconscious biases and be more inclusive.

Supply Chain Management 130

Supply Chain Management Management Apparel Promotions 130

A1 Retail

APRIL 2, 2024

Well, first and foremost, retailers should establish clear policies and procedures outlining zero-tolerance for any form of abuse – be that from the public or fellow staff. These policies should be communicated transparently to all employees and reinforced with regular training sessions so that everyone knows where they stand.

Promotions 59

Promotions ATS 59

Inside Retail

JUNE 22, 2022

Unhappy staff do not make for a good customer experience, so it’s essential to make sure they’re positive and trained well, because that is the fuel for this whole flywheel. They can access new policies if they get rolled out, and they can set their hours when they’re available or swap shifts with their colleagues.

Customer Experience 256

Customer Experience Management Planning ATS 256

Small Biz Trends

AUGUST 30, 2022

A strict cybersecurity policy can help you protect confidential data and technology infrastructure from cyber threats. What Is a Cybersecurity Policy? A cybersecurity policy offers guidelines for employees to access company data and use organizational IT assets in a way to minimize security risks. Confidential Data.

Accounting 137

Accounting Planning 137

Retail Smart Guys

SEPTEMBER 12, 2023

Promote an open-door policy to instill a culture of idea-sharing and issue-raising among team members. Cross-train team members to enhance flexibility and resilience in the event of staff shortages. Moreover, we can help you implement proper training techniques to equip your staff.

Inventory Management 105

Inventory Management Management Markdowns Customer Retention 105

Inside Retail

JULY 12, 2021

To show their commitment to their mission to degendering fashion and focusing on inclusion, The Phluid Project launched a company training program called Get Phluid and a non-profit organisation called The Phluid Phoundation, which focuses on advocating for the LGBTQIA+ community.

Accessories 246

Accessories Shipping Fashion ATS 246

Inside Retail

SEPTEMBER 20, 2021

The brand offers its employees mental health first aid training, psychology benefits, an employee assistance program, and paid time off to promote wellbeing. Implement a mental health and wellbeing policy. ? Provide mental health training. Mental health and wellbeing are central to Lululemon’s values.

Management 242

Management Supermarket Promotions Planning 242

Cisco Retail

AUGUST 25, 2022

Now, as part of the Learning & Certifications team, it’s all about creating resources and pursuing training. When I find a new technology area I want to learn, I look for a key vendor in that particular space to find out if they have a technical training program. 4: Cisco certifications and… Cisco training .

Marketing 132

Marketing ATS Management 132

Retail Focus

NOVEMBER 3, 2023

They must plan for proper staff training to familiarize themselves with the latest technologies and processes. Hence, retailers must implement a training course and plan for staff to get acquainted with the new developments. Moreover, the retailer’s policy is protecting consumers’ private information.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Retail TouchPoints

MAY 18, 2022

We believe the retail industry should have a zero-tolerance discrimination policy. “The study underscored the pervasiveness of unfair treatment of BIPOC shoppers in retail spaces throughout this country,” said Calla Rongerude, Director of Open to All in a statement. “We Our goal is to create an environment that is truly open to all.

Sporting Goods 320

Sporting Goods Shopping Marketing Customer Experience 320