Inside Retail

FEBRUARY 15, 2024

The funds will also be used for personal support and extra education programs to help students stay motivated in their learning. With this long-term wrap-around support, even more students will be able to stay engaged at school and make the very most of their education,” said The Smith Family CEO Doug Taylor.

ATS 246

ATS 246

Retail TouchPoints

SEPTEMBER 29, 2023

In my experience, the brands that have done the best at building and maintaining trust in this new age have embraced the following TRUST framework when deploying AI: T ransparency on data and systems : The first tenet of building trust is to be extremely transparent about how brands capture and use customer data.

ATS 247

ATS Customer Experience 247

Retail TouchPoints

SEPTEMBER 19, 2023

And while CX optimization strategies can take time to map, plan and implement, there are smaller changes retailers can make in the short term that have an immediate impact on CX. We’ve all mistyped a search term and had the annoying experience of getting no results because of the error. The most common missing element: error tolerance.

Customer Experience 262

Customer Experience Checkout Marketing Spend Consumer 262

Retail TouchPoints

SEPTEMBER 30, 2022

Using OOH media and location-based targeting strategies allows retailers to maximize the value of customer floor time to increase basket size and drive revenue. Use OOH campaigns and in-store audio media to keep customers informed about ongoing promotions and retailer efforts to support them in a difficult time. .

Marketing 283

Marketing Promotions Advertising Comparison Shopping 283

Inside Retail

FEBRUARY 15, 2024

The study discovered that fabric coated with nanodiamonds using a procedure known as electrospinning reduced by 2-3 degrees Celsius during the cooling process when compared to untreated cotton. There’s also potential to explore how nanodiamonds can be used to protect buildings from overheating, which can lead to environmental benefits.”

Outdoor 261

Outdoor Fashion ATS Accessories 261

Retail TouchPoints

SEPTEMBER 6, 2023

These plans are part of the brand’s near-term climate target of reducing greenhouse gas (GHG) emissions 37% by 2032 compared to a 2019 base figure. This new, long-term goal will ensure that the decisions we make today will reduce our carbon footprint over the coming decades. “We

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Planning Accounting Store Operations ATS 253

Inside Retail

MARCH 6, 2024

“Our long-term leasing strategy has seen several retailers significantly expand their footprint, with brands such as Apple and Mecca tripling their floorspace in the past five years,” said QIC leasing manager Byron Hayes.

Beauty and Health 264

Beauty and Health Management Shopping 264

Retail TouchPoints

SEPTEMBER 7, 2023

But leadership teams still need to keep an eye on strategies for long-term, profitable growth. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? Which new geographies and channels should we prioritize for long-term growth?

Fulfillment 239

Fulfillment Customer Experience Planning Marketing 239

Retail TouchPoints

APRIL 5, 2023

During economic times like these, merchants need to go the extra mile to encourage responsible and smarter use of BNPL, since irresponsible BNPL practices can potentially lead to unmanageable debt and jeopardize consumers’ financial health, ultimately damaging the merchant’s brand.

Merchant Services 264

Merchant Services Payment Services Finance Consumer 264

Retail Focus

DECEMBER 14, 2023

One such way to navigate these obstacles and come out top of the market is to use accurate forecasting. Tools which use machine learning and predictive analytics can use information from past sales, foot traffic and online interactions and turn this into insights for the future. After all, how and when was a dataset collected?

Payment Services 148

Payment Services Finance Promotions Management 148

Retail TouchPoints

MARCH 5, 2024

The Body Shop Canada has ceased online sales, and while its stores remain open, the company plans to close 33 of its 105 locations across the country in the near term. Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release. However, at press time, the retailer’s U.S.

Shopping 287

Shopping Planning Location Store Operations 287

Retail TouchPoints

APRIL 10, 2024

Businesses across the spectrum have benefited hugely from the rise of the “ surveillance economy ” — the business of gathering and using data about consumer behavior for profit — but the impact to consumers is much less straightforward. David Donnelly, filmmaker and director of “The Cost of Convenience.”

Consumer 267

Consumer Finance Marketing Accounting 267

Inside Retail

JANUARY 8, 2024

Pinterest recently forecasted the biggest consumer-led trends for 2024 with its Pinterest Predicts report using its search engine database which has over 400 million monthly users. Searches for the term “body skincare routine” have surged by 1,025 per cent, according to Pinterest.

Consumer 245

Consumer Beauty and Health Accessories Fashion 245

Retail TouchPoints

FEBRUARY 23, 2024

With the disruptions of the COVID-19 pandemic and global shortages and conflict, the worldwide land transport sector has undergone substantial transformation in recent years. While some sectors have struggled to recover, land transport has emerged as an innovator, with an expected growth of over $130 billion over the next five years.

Shipping 203

Shipping Planning Consumer Marketing 203

Retail Focus

APRIL 3, 2024

Whether you have been hit by a late bill, an unexpected expense, or an event you had forgotten about, being able to get money quickly can be so useful for many people. These short-term loans are made to be accessible so they can help you out in a pinch and ensure you can make it through until your next payment is due.

Payment Services 130

Payment Services Accounting Management ATS 130

Retail TouchPoints

APRIL 11, 2023

Walmart has filed a lawsuit seeking to end its credit card contract with Capital One Financial , alleging that the payment company failed to live up to certain terms of the agreement. In the meantime, cardholders should not experience any disruptions in service and can continue to use their existing Capital One Walmart credit cards.”

Payment Services 263

Payment Services Accounting Marketing ATS 263

Retail TouchPoints

DECEMBER 14, 2022

The ultimate goal is to reshape the retailer’s email marketing program to focus on deepening loyalty and driving long-term customer value. We’re thrilled to use Movable Ink’s Da Vinci to transform our email program as we drive scalable, contextually relevant communications that deliver what customers want.”.

Marketing 276

Marketing ATS 276

Retail TouchPoints

JANUARY 13, 2023

FORMA Brands plans to use the transaction to strengthen its financial position and help execute its long-term growth strategy, which includes a pivot toward wholesale and ecommerce operations. These lenders include Jefferies Finance and funds managed by Cerberus Capital Management and FB Intermediate Holdings. will remain operational.

Wholesale 278

Wholesale Finance Promotions Planning 278

Inside Retail

MARCH 14, 2024

On any given day, there could be 150 million calls in and out of Twilio happening around the world, with the company’s customers including global appliances brand Electrolux, US ride-hailing service Lyft, and motor vehicle maker Toyota. Speed is part of the user experience. The same principles apply with voice recognition,” says Woolfrey.

Customer Experience 246

Customer Experience Consumer Marketing ATS 246

Inside Retail

OCTOBER 19, 2023

With Circular’s low-cost monthly subscriptions, cost-conscious customers no longer need to take on short-term credit card debt, use BNPL schemes, or agree to long-term lock-ins with telcos. The story so far “Early testing in various APAC markets has shown a strong demand for tech subscriptions.

Consumer 261

Consumer Finance Planning Marketing 261

Retail Focus

OCTOBER 17, 2023

However, the reality is that these surfaces can be used for much more than simply pointing customers in the direction of special offers or promoting seasonal sale events. Keeping consumers engaged Drytac is a specialist provider of self-adhesive materials used in all manner of décor projects, including some within the retail space.

Outdoor 163

Outdoor Promotions Customer Experience Marketing 163

Inside Retail

DECEMBER 4, 2023

I think this really takes us to another level, especially being in the sporting capital of Australia,” Gary Williams, Rebel’s managing director, told Inside Retail. Australian sportswear chain Rebel unveiled the next generation of its experiential store concept , RCX, in Melbourne last week. Dubbed RCX 2.0, Dubbed RCX 2.0,

Store Layout 264

Store Layout Apparel Boutique Customer Experience 264

Retail TouchPoints

JANUARY 2, 2024

The AI-powered demand sensing technology is designed to examine short-term demand patterns across various channels using customer insights, market events, pricing, campaigns, localized weather reports, external economic factors and other critical data points to better understand and predict consumer preferences over time. “AI

Planning 251

Planning Location Consumer Marketing 251

Inside Retail

APRIL 10, 2024

German sportswear brand Puma is using this year’s Olympic Games and its partnership with sprint champions Jamaica to focus on speed as it jostles with Adidas and Nike to carve out space in an increasingly competitive running and lifestyle market. “That’s something we need to strengthen further in the consumer mindset.”

Sporting Goods 264

Sporting Goods Marketing Planning Consumer 264

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Checkout 224

Checkout Payment Services Store Operations Customer Experience 224

Retail TouchPoints

NOVEMBER 8, 2023

When he joined the company this past June, he noted in a statement that he would use his “years of experience building and scaling retail businesses to deliver a sustained future of profitable growth.” Bacos’ emphasis on growth connects to Baer’s priorities as a still-new CEO.

Fashion 258

Fashion Customer Experience Planning Shopping 258

Retail TouchPoints

JANUARY 26, 2024

Customers today expect to be able to shop where and when they want and use the payment method they want.” So even though customers are making more purchases online and using delivery services more often, stores shouldn’t become a relic of the past. more compared to their previous buying levels.

Merchant Services 247

Merchant Services Payment Services Checkout Finance 247

Retail TouchPoints

NOVEMBER 28, 2023

However, the economic uncertainty of recent years has made some of us focus too closely on sales conversions, neglecting brand-building and nurturing loyalty. In another example, social media platforms are typically thought of as top-of-funnel: they have a wide reach, but not everyone using them is in a purchasing mindset.

Social Commerce 237

Social Commerce Advertising Marketing Consumer 237

Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. By personalizing the customer journey using composable commerce, they can now deliver a first-class digital purchasing experience.

Merchant Services 262

Merchant Services Social Commerce Checkout Payment Services 262

Retail TouchPoints

JUNE 20, 2023

The store will focus on providing members with access to high-quality used outdoor gear and apparel with a frequently rotating selection. REI has offered used outdoor gear to co-op members for more than 60 years through “garage sale” events at its stores.

Outdoor 262

Outdoor Apparel Returns Location 262

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. The “banana trick,” where a customer rings up one product using the code of something less expensive, is a real issue.

Payment Services 229

Payment Services Inventory Management Checkout Loss Prevention 229

Retail TouchPoints

JULY 21, 2023

But now, the question is, does it have long-term staying power? ” Total daily minutes of use also fell from 21 minutes to a little more than six minutes. Does Threads Have Long-Term Staying Power? They did it at the right time Friday night, treated it like a slumber party and boom, they had 100 million users in five days.

Advertising 239

Advertising Marketing Consumer Social Commerce 239

Inside Retail

JANUARY 19, 2024

In the latest high-profile attack , around 15,000 customers of alcohol retailer Dan Murphy, Mexican restaurant chain Guzman y Gomez, Event Cinemas, and home shopping network TVSN had their login credentials and credit card details used fraudulently to buy goods and services in what is known as a “ credential stuffing ” attack.

Accounting 263

Accounting Management Shopping ATS 263

Retail TouchPoints

MAY 9, 2023

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. ” . ”

Jewelry 297

Jewelry Accessories Shopping Customer Experience 297

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Doing this successfully will create unique and memorable experiences that lead to long-term customer loyalty.

Checkout 234

Checkout Shipping Customer Experience Point of Sale 234

Retail TouchPoints

DECEMBER 8, 2023

But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage. And we don’t have to guess the search terms that users are going to be using.” in an interview with Retail TouchPoints.

Advertising 310

Advertising Marketing Consumer Shipping 310

Inside Retail

OCTOBER 10, 2023

Brad Banducci, CEO of Australian supermarket giant Woolworths for the past seven years, is a big proponent of using technology to improve operations. Brad Banducci: The most important thing is having a culture that embraces data and uses it to make better decisions. That’s a key technology. It’s kind of crazy.

Consumer 289

Consumer Supermarket Beauty and Health Management 289