Salesforce Survey: 36% of Retail Employees Already Using Generative AI
Retail TouchPoints
MARCH 18, 2024
“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.
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