Retail TouchPoints

NOVEMBER 1, 2023

The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Plus, as digital services expand, they introduce convenience. Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. More transactions mean more fraud.

Merchant Services 284

Merchant Services Payment Services Customer Experience Consumer 284

LS Retail

JANUARY 24, 2024

©iStock/May Lim Intellectual property knowledge, data and services are adding value around the world by creating a better understanding of IP. The World Intellectual Property Organization (WIPO) is the global forum for intellectual property policy, services, information and cooperation.

88

88

Inside Retail

APRIL 13, 2024

Our team continues to provide full assistance to the NSW emergency services response.” Angus Nardi, CEO, said that after hearing comments from Prime Minister Anthony Albanese about a potential review of security arrangements at shopping centres and public places, the SCCA is ready to engage on any relevant public policy and security issues.

Advertising 263

Advertising Boutique Shopping Accounting 263

Retail TouchPoints

JANUARY 3, 2023

The changes are in line with Alibaba’s policy of regularly shuffling its management team to help the company keep pace with the evolving internet space and better manage its growing team. He also will continue to serve as the CTO of Alibaba’s Local Services division. shopping festival in senior technical capacities.

Promotions 253

Promotions Management Shopping ATS 253

Retail TouchPoints

APRIL 25, 2022

However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases. And while establishing customer-friendly return policies might encourage shoppers to return more items, the payoff comes with higher levels of shopper loyalty.

Returns 277

Returns Shopping Promotions Social Commerce 277

Retail TouchPoints

APRIL 4, 2023

The Vitamin Shoppe has deployed HughesOn managed network services across its more than 700 U.S. The network-as-a-service solution from Hughes Network Systems , which is owned by EchoStar , will provide The Vitamin Shoppe with a secure, software-defined wide area network (SD-WAN) on which to run its various business applications.

Management 205

Management Location Point of Sale ATS 205

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. Read on for actionable steps your company can take to implement a sound returns policy that will have U.S. consumers wouldn’t repurchase from a brand after a poor returns experience.

Returns 200

Returns Drop-Shipping Shipping Consumer 200

Retail TouchPoints

JUNE 14, 2023

The rise of delivery services has made it easier for consumers to get purchases more quickly and for retailers to offer these services more widely. Why Retail Delivery Fees are Appealing to States There are two main reasons why imposing a fee on motor vehicle deliveries is appealing to policy makers — revenue and the environment.

Shipping 276

Shipping Consumer Accounting Customer Experience 276

Retail TouchPoints

JANUARY 27, 2022

Lowe’s and Petco are piloting a new store-in-store program that will bring a selection of Petco’s pet products and services to the home improvement retailer. This partnership enhances the total home solution we offer them by bringing home improvement and pet care products, services and expertise together under one roof.”.

Shopping 309

Shopping ATS Location Planning 309

Retail TouchPoints

MARCH 18, 2024

Many local police departments have community service officers who are happy to partner with local businesses to improve store safety. While the specifics of each workplace’s plans will vary, an employer should consider including these elements in their plans: Review your termination policy.

Planning 279

Planning Loss Prevention Management Location 279

Retail TouchPoints

AUGUST 28, 2023

Retailers are trying to create ‘stickiness’ and increase their share of wallet,” along with focusing on alternate revenue streams such as retail media networks, delivery, services and repairs. They’re looking to drive costs out of the business in areas that won’t impact customer service,” said Garf.

Returns 231

Returns Fulfillment Shipping Checkout 231

Cisco Retail

MAY 17, 2022

If your team is starting new on Microservices you can start directly with adopting standard tooling like Open Policy Agent (ref opa_styra, policy as code, istio-k8s-opa ). Refer NIST ABAC policy paper for more information. . Authorization implementation by microservices Side Cars in Istio Service Mesh.

Management 130

Management ATS 130

Retail TouchPoints

OCTOBER 17, 2023

Customer reviews are an important part of the shopping experience, and the goal of this coalition is to ensure every review reflects customers’ actual experiences,” said Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon in a statement.

Promotions 260

Promotions Consumer Shopping ATS 260

Inside Retail

AUGUST 23, 2023

Black believes there are two main drivers of the race in retail to collect as much customer data as possible: the need to personalise customer service offerings and decision-making processes, and a “just in case” mentality combined with fear of falling behind competitors. appeared first on Inside Retail.

Customer Experience 246

Customer Experience Consumer Management ATS 246

Retail TouchPoints

NOVEMBER 8, 2022

There’s also not a lot of time for complicated return policies. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Retailers can also create a return policy that avoids waste. There’s no time for ill-fitting, poorly described items.

Returns 298

Returns Markdowns Inventory Management Customer Experience 298

Inside Retail

JULY 25, 2023

The ACMA investigation found various breaches of the Telecommunications Consumer Protections Code (TCP Code) which could have helped customers avoid service restrictions, suspensions or disconnections. The regulator reviewed the notifications provided to up to 20 customers prior to having their services disconnected.

Telecommunications 130

Telecommunications Consumer Management 130

Retail TouchPoints

AUGUST 2, 2022

The USDA Food and Nutrition Service is accepting applications for a $5 million grant, funded by the American Rescue Plan , to increase the number of retailers offering online shopping for customers who rely on the Supplemental Nutrition Assistance Program (SNAP). Additional information can be found at Grants.gov.

Shopping 281

Shopping Planning Promotions Consumer 281

Retail TouchPoints

FEBRUARY 27, 2024

Her team consists of over 50 brokers, service specialists and consultants focused on risk management and insurance for the retail, wholesale and distribution of consumer goods. In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology.

Payment Services 263

Payment Services Wholesale Store Layout Inventory Management 263

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. Looking for even more data and insights to power your approach ?

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

NOVEMBER 29, 2023

If retailers, security service providers or anyone else seeking a solution relating to homeless loitering on business properties are to move forward, a 24/7 solution capable of directly addressing policy violators is the best way to prevent the heartbreaking incidents that occur on a near day-to-day basis.

Location 261

Location Accounting Shopping Marketing 261

Inside Retail

JANUARY 11, 2024

” The Justice Department criminally charged Ebay for stalking through interstate travel, stalking through electronic communications services, witness tampering and obstruction of justice. Since these events occurred, new leaders have joined the company and Ebay has strengthened its policies, procedures, controls and training.

ATS 246

ATS 246

Retail Gazette

APRIL 4, 2024

Royal Mail’s proposals, outlined in its submission to a consultation on the future of the universal service obligation, highlight the necessity to deliver letters to all UK addresses six days a week. The federation said one in four small companies rely on the postal service and that scaling it back risks doing damage to the economy.

Planning 100

Planning Consumer 100

Retail TouchPoints

AUGUST 22, 2023

Not only can they partner with the big players that are bolstering their services for small businesses (think Amazon, Walmart and Alibaba), they also can collaborate with smaller niche players that align with their unique target audiences and values. But what are the keys to finding the right fit?

Advertising 227

Advertising Fulfillment Consumer Promotions 227

Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. to receive one of the brand’s iconic polka dot cleanout bags.

Returns 265

Returns Shipping Consumer Promotions 265

Retail TouchPoints

MARCH 3, 2023

Other investments include: An program that offers associates up to $21,000 toward continuing education opportunities; Affordable and accessible healthcare options, including free counseling through the company’s Well-Being Assistant; and Free financial coaching services for all hourly associates.

Planning 269

Planning 269

Retail TouchPoints

DECEMBER 20, 2022

The third probe concerned Amazon’s usage of Prime as a way to potentially enable preferential treatment of both its own retail business and sellers that use Amazon’s logistics and delivery services. The Prime and Buy Box commitments will remain in force for seven years , while the other commitment will remain in force for five years.

Fulfillment 233

Fulfillment Shipping Consumer ATS 233

Retail Gazette

MARCH 25, 2024

Institutional Shareholder Services (ISS) has recommended that shareholders vote against the online grocer’s new remuneration policy and performance share plan at next month’s annual meeting due to “material concerns” over the sum of money executives could receive, The Times reported.

Supermarket 122

Supermarket Returns Marketing Planning 122

Inside Retail

SEPTEMBER 27, 2023

Antitrust lawyer David Balto, a former policy director at the FTC, described the FTC’s hard climb ahead as trying to surmount Washington state’s Mt Rainier in tennis shoes. He described Khan’s claims that Amazon is degrading services as “little more than hyperbole”.

Merchant Services 130

Merchant Services Accounting Marketing Consumer 130

Retail Gazette

JANUARY 25, 2024

The employee-owned retailer told partners this week it was halving its current two-week redundancy pay per year of service policy as it was “higher than typical market practice and comes at a very high cost”. John Lewis Partnership has hinted that it could increase job cuts across the business after it slashed its redundancy payouts.

ATS 117

ATS Planning Marketing Management 117

Retail TouchPoints

JANUARY 31, 2024

Historically, consumers have had varying expectations of these channel experiences based on category or price point — for example, if they were visiting a dollar store they would not expect top-notch service experiences.

Consumer 259

Consumer Shopping Shipping Returns 259

Cisco Retail

AUGUST 24, 2021

As applications are migrating to the cloud and being offered either as Software-as-a-Service (SaaS) or built as cloud native infrastructure, the network must become more application aware, programmable, and intelligent to deliver the best experience to users. Cloud Access to SaaS Services with Dual DIA.

Location 144

Location Promotions Management Planning 144

Inside Retail

AUGUST 12, 2021

The Fair Work Ombudsman has adopted a new four-tiered approach for mandatory vaccines in Australian workplaces, and moved away from its earlier advice that employers are “overwhelmingly” unable to introduce mandatory vaccinations policies. Consultation is also likely needed to comply with workplace health and safety rules.

Location 246

Location ATS Management 246

Inside Retail

JANUARY 28, 2024

Pay off student debt while saving for retirement Using SoFi’s Student Loan Verification (SLV) service, an employee, once eligible for Chipotle’s 401(k) match plan, will have the company match up to 4 per cent of their salary through contributions to their 401(k) if the worker can make eligible student loan payments.

Payment Services 130

Payment Services Planning Finance Apparel 130

Retail TouchPoints

DECEMBER 29, 2022

Knowledge management can give retail businesses a competitive advantage by elevating the customer experience, by providing quality and consistent customer service. All new policies and information, product knowledge and listings are updated in the knowledge base. 24/7 support through self-service portals. Up-to-date information.

Customer Experience 331

Customer Experience Management Marketing Returns 331

Cisco Retail

NOVEMBER 9, 2023

Zero Trust Network Access (ZTNA) is a secure remote access service that verifies remote users and grants access only to specific resources at specific times based on identity and context policies.… Read more on Cisco Blogs

ATS 82

ATS 82

Cisco Retail

OCTOBER 19, 2021

The Cisco CX Business Critical Services team understands the pressures your organization faces to keep up with digital demand and has the strategy and expertise you need when transforming your infrastructure in pursuit of delighting customers. Design Builder – Take Risk Out of Policy Design. Increase observability infrastructure-wide.

Customer Experience 134

Customer Experience Management Marketing ATS 134

365 Retail

APRIL 10, 2024

Exhibitors range from specialists in advanced display technologies and lighting solutions to providers of print solutions, graphics, mannequins, and more, showcasing products and services designed to engage shoppers. VM & Display Show Features A key feature is the POPAI Zone, hosting curated conferences and workshops.

Visual Merchandising 110

Visual Merchandising Consumer Marketing ATS 110