Best Buy Adds Generative AI to its Customer Service Toolkit
Retail TouchPoints
APRIL 9, 2024
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.
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