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Yelp deploys AI and short-form video to enhance search and reviews

Retail Wire

Yelp is using artificial intelligence tech to improve its search capabilities and short-form videos to bring user reviews to life. Right now is a really exciting time for us, because we just see low-hanging fruit everywhere,” said Yelp co-founder and CEO Jeremy Stoppelman. “We

Consumer 100
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Google Personalizes Shopping Experience Using Customer’s Ratings and Brand Preferences

Retail TouchPoints

Google has begun using the zero-party data of customers’ thumbs-up/thumbs-down style ratings and brand preferences to better personalize its shopping experience, helping consumers find the exact products they want among the 45 billion listed by the search engine.

Shopping 295
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Etsy Enhances Discovery Options with Image Search Capability

Retail TouchPoints

Etsy has introduced image search on its iOS app, allowing shoppers to find items by uploading an image or taking a photo. Image search will help boost discovery by adding more ways for customers to find exactly what they’re looking for.

Planning 269
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What ChatGPT can Teach Ecommerce Companies About the Future of Product Discovery

Retail TouchPoints

Large Language Models (LLMs) and transformers will change search habits. LLMs and transformers — which help computers understand the context of long-form text — enable AI technologies to truly understand a query instead of just comparing it to keywords. With transformers and LLMs, these terse and stilted searches become less necessary.

Returns 290
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Google Aims to Make Shopping Online More Natural, Visual

Retail TouchPoints

“Natural” was the word of the day at Google ’s third annual SearchOn event , where the tech giant unveiled a host of new ways it is working to make search, translation, navigation and discovery online work and feel more like it does in the real world. The biggest way Google is doing this is by making its search more visual.

Shopping 279
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Why Consumer Electronics E-tailers are Betting Big on Commerce Personalization

Retail TouchPoints

Add-to-Cart Page Upon adding an item to the cart, the shopper gets relevant cross-sell recommendations for accessories or products compatible with the main product, sparing the shopper the effort of searching for these items separately. To elaborate, when a shopper searches for ‘Apple’, the search could show all the available Apple products.

Consumer 293
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How Ecommerce Businesses Can Take Advantage of Data Labeling

Retail TouchPoints

Accurate search results and personalized recommendations are undisputedly the bedrock of modern ecommerce. To make all of this possible — from search query relevance to ranking models and recommendation engines — machine learning (ML) is utilized. Serendipitous searches. Data Labeling. Recommendation of complementary items.