Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Fulfillment Wholesale Shipping Management 264

V Count

FEBRUARY 2, 2024

This essential aspect is the skill of managing customer queues. In this post, we’ll discuss how leveraging people counting solutions and queue management can optimize operations for fast-food establishments. Let’s get started if you have decided what your milkshakes will be! A delicious burger?

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Checkout Management Returns Customer Retention 59

V Count

MARCH 28, 2024

One such step, and a crucial one at that, is implementing Queue Management systems. Over the course of this content, we will delve into why queue management systems are so important, the benefits they offer, and how you can manage queues effectively with the help of head count sensors. Queue Optimization: 3.

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Management Customer Retention Customer Experience Store Layout 52

V Count

MARCH 28, 2024

One such step, and a crucial one at that, is implementing Queue Management systems. Over the course of this content, we will delve into why queue management systems are so important, the benefits they offer, and how you can manage queues effectively with the help of head count sensors. Queue Optimization: 3.

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Management Customer Retention Customer Experience Store Layout 52

Retail TouchPoints

MARCH 11, 2021

The system uses smart sensors and cameras to offer actionable operations insights, such as proposals to align store layout with customer purchasing trends, queue management for optimized checkout and ongoing employee performance analysis.

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Store Layout Department Stores Checkout Location 264

Retail Focus

JANUARY 18, 2022

The aim is to end long queues in stores and could lead to more sites opening. Store manager Lewis Esparon said: “We have been working towards this day for several months now so it will be great to see how our customers react to the new technology.”. This store utilises the very latest in retail technology.”.

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Checkout Supermarket Payment Services Shopping 338

V Count

JULY 2, 2021

Queue management, on the other hand, shows how long every customer spends at the checkout counter. This makes it possible for managers to come up with data-backed business and marketing strategies that optimize their service delivery, improve visitor-to-customer conversion, and increase sales.

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Location Checkout Management Marketing 98

Retail Wire

OCTOBER 20, 2021

“Because the problems are well known, orders for raw materials, component parts, and finished goods are now being placed earlier than normal, which is lengthening the queue, creating a vicious cycle,” RBC Wealth Management wrote in an Oct. 15 note.

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Management 130

Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Apparel Payment Services Checkout Location 278

Retail Focus

MARCH 5, 2024

Welcoming queues of visitors with the chance to win a pair of ARNE’s Technical Runners, the activation follows the brand’s two pop-ups at Liverpool ONE in 2023. Liverpool ONE is the perfect home to introduce our thoughtful designs and high-quality fabrics to the city, in a new store format that truly represents the direction of our brand.”

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Fashion Accessories Location Management 148

Retail TouchPoints

MARCH 9, 2022

This is problematic because customer data should guide a majority of business decisions including marketing, inventory management, merchandising and more. In another example, a CPG company was managing warehouses with hundreds of employees receiving and shipping perishable food products.

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Store Layout Customer Experience Inventory Management Marketing 306

Inside Retail

OCTOBER 10, 2021

Images of customers lining up at midnight openings for Kmart stores and queueing for their first haircut in some time are already circulating social media. Queues at the local Kmart just minutes before midnight. This demand was also echoed by Flight Centre’s Tom Walley, general manager of the company’s Corporate Traveler branch.

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Checkout Returns Management Shopping 173

Retail TouchPoints

SEPTEMBER 12, 2022

Queue-it ran a post-sale audit on this sneaker drop, finding up to 97% of the activity was inorganic — clicks, visits and requests from bots designed to snatch up stock for resale at huge markups. Additionally, where customer management and email marketing systems charge according to account volumes, these bots spike costs.

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Beauty and Health Accounting Customer Experience Checkout 294

Retail TouchPoints

FEBRUARY 9, 2024

If a pattern of shrink emerges that correlates to specific employee schedules or time spent in stock rooms, store management should investigate further. Video analytics can measure the days and times when stores are busiest, helping managers allocate staff more effectively.

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Loss Prevention Jewelry Customer Experience Management 277

Retail Focus

MAY 5, 2021

The store manager, 32, is West Midlands born James McKerdy and the store is creating 10 jobs for local sneaker experts. . The new store had impressive queues for the 90 minutes ahead of Saturday’s official opening, as well as queues all weekend with a constant stream of customers obeying social distancing and capacity guidelines.

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Apparel Management Shopping ATS 174

Retail Focus

MAY 16, 2022

This was the first full ISE show since February 2020, when ISE said farewell to its previous home in Amsterdam and initial signs looked good for a busy week as queues began to form at the opening turnstiles.

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Returns Management ATS 163

Retail Focus

NOVEMBER 29, 2023

Stock availability and checkout experiences: Not surprisingly, when Gen Z shoppers make a trip to a store, they expect a good range of stock and on-shelf availability.

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Planning Checkout Shopping Consumer 174

Retail TouchPoints

JULY 17, 2023

IoT solutions enable retail stores to monitor and manage their equipment, including HVAC systems and refrigerators. Example: Walmart Walmart is applying IoT technologies for effective store equipment management. Inventory management.

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Payment Services Checkout Inventory Management Customer Experience 246

Inside Retail

JANUARY 3, 2022

Rapid antigen tests are being made free in testing clinics, which already have queues of up to 15 hours. It’s one thing for the Government to shift to managing, and living with, the virus, but it’s another thing to completely obfuscate responsibility for protecting the health and safety of Australians,” McCabe said.

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Supermarket Consumer Management ATS 240

Retail Focus

JANUARY 13, 2022

“With rich experience in retail and cutting-edge logistics technologies that the company has accumulated over the years, we aspire to create an unprecedented shopping format for customers in Europe with better price and service,” said Pass Lei, general manager of ochama, JD Worldwide.

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Shopping Home Furnishings Supply Chain Management Fashion 190

Inside Retail

MAY 31, 2023

Known as The Runner, the outlets enable customers to grab something to eat or drink and return to their seats without having to queue up at a cash register to pay. The power of this technology is in the customer experience,” Rob Pickering, AFL’s general manager of technology, said at the launch of The Runner in May.

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Checkout Customer Experience Payment Services Returns 130

I Vend

APRIL 9, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS offers the perfect opportunity for retail efficiency and reduced queues.

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Payment Services Point of Sale Inventory Management Checkout 52

V Count

AUGUST 5, 2021

By identifying your customers’ prevalent age and gender and recognizing the differences between shopping behaviors of the demographic groups, store managers can better predict customers’ needs and tailor their services to meet them. customer queue. Queue Analysis. Queue Management. customer experience.

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Store Layout Advertising Management Target Market 98

V Count

SEPTEMBER 24, 2021

If there are no bottlenecks in the store and no queues at the checkout, a purchase is all but certain. As a retail store owner/manager, the questions you should be asking now are: how do I figure out my customers’ favorite products? How many checkout counters do I need to eliminate queues? customer queue. Queue Analysis.

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Store Layout Checkout Management Advertising 52

Retail TouchPoints

FEBRUARY 16, 2023

In addition to improving overall customer satisfaction with a convenient and secure contactless checkout, facial recognition makes it easier for retailers to manage workforce productivity. Stores can be managed with a smaller ratio of staff to customers without sacrificing customer service.

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Payment Services Shopping Checkout Customer Experience 274

V Count

MARCH 22, 2023

According to The Market Research, most shoppers abandon physical queues in less than five minutes. Line busting eliminates this specific problem for real-world business owners (and managers); plus, it’s a powerful tool that can help you streamline your business operations while improving the customer experience.

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Checkout Management Promotions Returns 52

Retail TouchPoints

FEBRUARY 4, 2022

If management actively practices empathy it will spread throughout the organisation and eventually each customer, who will notice it and choose to spend more money with you. With very little marketing spend we are seeing queues for lunch and breakfast every day! And it is indeed spreading to customers.

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Marketing Spend Management Marketing ATS 277

Talking Retail

DECEMBER 16, 2021

The Scottish Grocers’ Federation (SGF) says that convenience stores are likely to re-introduce queueing systems and manage physical distancing as part of the national effort to slow the Omicron. This story continues at Treat shop staff with respect, says Scottish trade body. Or just read more coverage at Talking Retail.

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Grocer Shopping Management ATS 75

I Vend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS offers the perfect opportunity for retail efficiency and reduced queues.

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Payment Services Point of Sale Inventory Management Checkout 52

Retail TouchPoints

JULY 22, 2020

“When you contact us, we put you into a virtual queue and this gives us control to manage the crowd,” said Chris Melillo, SVP, Retail Operations at Curaleaf in an interview with Retail TouchPoints. Managing Regulations Calls For Open Communication. Customer Education Continues At Curbside.

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Fulfillment Management Planning ATS 147

Inside Retail

JANUARY 10, 2023

“We always knew this book would fly but it is exceeding even our most bullish expectations,” Transworld Penguin Random House Managing Director Larry Finlay said in a statement. “As far as we know, the only books to have sold more in their first day are those starring the other Harry (Potter).”

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Planning Management 264

Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. With a return to in-store shopping, demand for online services has become more manageable. With a return to in-store shopping, demand for online services has become more manageable.

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Grocer Fulfillment Promotions Returns 243

V Count

NOVEMBER 26, 2021

It doesn’t account for the visitors who left for a variety of reasons, such as not finding the products they needed, poor customer service, or a long checkout queue and waiting time. Reduce queues and wait-lines. Queue management systems that help retail stores operate smoothly and offer a better customer experience.

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Checkout Store Layout Customer Experience Management 52

V Count

AUGUST 18, 2021

The reports capability also allows store managers to prepare and download traffic reports with excluded staff. We offer cutting-edge technology with our Ultima AI sensor and business intelligence platform, with the latest solutions in people counting, queue management, real-time occupancy, zone analytics, and staff exclusion.

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Management Accounting Location Customer Experience 52

Cisco Retail

SEPTEMBER 8, 2022

Authored by Manny Spanoudakis, Sr Business Development Manager Sports Media and Entertainment . Fans no longer had to tolerate lengthy queues to purchase overpriced food and beverages, or to simply go to the toilet. Queue Management and AI Crowd Intelligence. Every sense was heightened with anticipation.

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Promotions Management Consumer ATS 91

A1 Retail

MARCH 4, 2024

Welcoming queues of visitors with the chance to win a pair of ARNE’s Technical Runners, the activation follows the brand’s two pop-ups at Liverpool ONE in 2023. Liverpool ONE is the perfect home to introduce our thoughtful designs and high-quality fabrics to the city, in a new store format that truly represents the direction of our brand.”

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Accessories Fashion Location Management 59

Retail Minded

MARCH 16, 2024

Uncovering Hidden Efficiencies: AI-Driven Inventory Management Inventory management is the backbone of retail, and AI sharpens this critical function. AI steps in to streamline this crucial stage, slashing queue times and improving transaction efficiency.

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Checkout Inventory Management Clienteling Point of Sale 98