Retail TouchPoints

DECEMBER 6, 2022

The store will also offer free alterations, buy-online, pickup in-store (BOPIS) services and free personalized styling appointments. Mannequins are displayed in active poses to highlight activities such as yoga and running while outfitted in the brand’s latest and most beloved styles. Athleta is a Gap Inc.-owned,

Checkout 278

Checkout Location Promotions Planning 278

Retail TouchPoints

JUNE 1, 2022

Some features of the Chelsea flagship will be carried over to the smaller Brooklyn location, including the popular Here to Help desk, for support with Google devices, and the ability to get hands-on with Google’s products and services. Interactive displays throughout the store demonstrate how the company’s hardware and services work together.

Location 274

Location Shopping ATS 274

Retail TouchPoints

NOVEMBER 15, 2021

The company is aiming to commercialize its community features with new shopping tools within Facebook Groups and linked product recommendations, and also is expanding its livestream offerings with the testing of live shopping capabilities for creators.

Shopping 284

Shopping Social Commerce Consumer ATS 284

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Tap into this spirit by refreshing your store’s atmosphere with vibrant colors, cheerful decorations, and displays that evoke the essence of spring. Highlight Seasonal Products: One of the key strategies for maximizing spring retail revenue is to align your product offerings with the season.

Promotions 77

Promotions Outdoor Inventory Management Management 77

Retail Focus

JULY 26, 2022

A stone’s throw from Hyde Park, Apple Brompton Road features design inspiration drawn from local flora, along with a new slate of community events and seminars to help customers learn, create, and get the most out of their Apple products. “We Apple Brompton Road is the first Apple store location in the UK with a dedicated Apple Pickup area.

Finance 313

Finance Accessories Location ATS 313

Wiser

FEBRUARY 21, 2024

The Impact of COVID-19 on eCommerce Transition Supply chain constraints and logistical issues are central concerns, necessitating a focus on product availability and shelf stock maintenance to meet consumer demand.

Inventory Management 78

Inventory Management Retail Trends Consumer Promotions 78

Retail TouchPoints

MARCH 3, 2022

Enhancements to its same-day delivery offering with the previously announced addition of product returns and Starbucks order pickup to its Drive Up service at select stores, as well as an expansion of the backup item option for more categories.

Payment Services 234

Payment Services Shopping Planning Fulfillment 234

Retail TouchPoints

NOVEMBER 18, 2021

The last 18 months of digital acceleration have created a comfort level with ecommerce and curbside pickups. Retailers must improve all stages of the customer journey, including offering lightning quick browsing of the product catalog and blazing fast ecommerce search functionality. In tandem, consumer expectations have grown.

Supply Chain Management 250

Supply Chain Management Fulfillment Shipping Inventory Management 250

Retail TouchPoints

FEBRUARY 23, 2022

Eligible goods will be identified with branded displays; customers may purchase more than 20 products from leading brands that use responsible reusable packaging. Following pickup and processing by Loop, the containers are cleaned, refilled and made available for purchase once again.

Returns 240

Returns Consumer Location Planning 240

Retail TouchPoints

SEPTEMBER 19, 2022

The mobile scan feature also identifies EBT SNAP-eligible products to make it easier for shoppers to identify approved items. Users can select an item on their phone to see a light on its corresponding shelf tag, which also can display key information like gluten-free, organic, kosher or EBT SNAP-eligible labels. “At

Grocer 242

Grocer Supermarket Location Shopping 242

Retail TouchPoints

FEBRUARY 10, 2021

The new strategy came as no surprise; the company already had pulled its products off Amazon in late 2019 as part of an ongoing pivot to focus on growth via its own channels, paring back the number of retailers it partners with and investing more in its own stores, website and mobile apps. A Store Design That Honors the Local Community.

Returns 264

Returns Drop-Shipping Location Fulfillment 264

Retail TouchPoints

JUNE 21, 2022

The retailer also is using technology that could increase per-visit profit margins by presenting cross-sell and upsell options of additional products that guests didn’t know they wanted (but are relevant to their preferences). Store associates in the area remain on hand to check on shoppers.

Payment Services 210

Payment Services Checkout Fashion Jewelry 210

Retail TouchPoints

AUGUST 15, 2023

And consumers agree, with 90% saying that the post-purchase experience is just as important as the quality of the products they’re getting. What do they need to feel confident that they’re not just getting the product they ordered, but also content and services that will support their purchase?

Merchant Services 205

Merchant Services Customer Experience Consumer Planning 205

Retail TouchPoints

APRIL 6, 2022

People want an efficient, fulfilling experience when purchasing products — one that can only truly and consistently be delivered and guaranteed through face-to-face interaction. That is the first step to understand what the people need; make sure the product is directly speaking to them. It has to be very personal to them.

Location 298

Location Consumer Department Stores Outdoor 298

Retail TouchPoints

SEPTEMBER 16, 2021

Under the new partnership, customers will be able to shop for Walmart products across content from Meredith’s portfolio of publications, including Allrecipes , Better Homes & Gardens , PARENTS , EatingWell and REAL SIMPLE.

Social Commerce 257

Social Commerce Shopping Planning Consumer 257

Retail TouchPoints

DECEMBER 1, 2020

The first 200 “Sephora at Kohl’s” in-store shops are slated to open in fall 2021, and the Kohls.com beauty assortment will exclusively showcase Sephora product offerings beginning at the same time. Kohl’s also will offer easy in-store returns, store pickup and curbside pickup.

Shopping 191

Shopping Department Stores Location Returns 191

Retail TouchPoints

FEBRUARY 25, 2021

Apple products and accessories will be brought together in one space that will be staffed by Target Tech Consultants who will receive specialized training from Apple. Target and Apple collaborated on the enhanced experience, which extends the assortment of Apple products at Target.

Shopping 147

Shopping Accessories Location Planning 147

Retail TouchPoints

JUNE 22, 2022

Reaching potential customers where they are is critical to the success of Shopify merchants,” said Amir Kabbara, Director of Product at Shopify in a statement. The partnership builds on Twitter’s Shops features, which launched in March 2022 and allows retailers to display up to 50 items in their own in-app shop.

Merchant Services 276

Merchant Services Payment Services Social Commerce Shopping 276

Retail TouchPoints

DECEMBER 13, 2023

With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. It involves using beauty products that are made with sustainable, natural ingredients, as well as those that use eco-friendly packaging and reduce waste. In August 2021, a U.S.-based

Beauty and Health 226

Beauty and Health Consumer Boutique Promotions 226

Retail TouchPoints

DECEMBER 18, 2020

A screen displayed in the window of the store lets shoppers watch the livestream show being shot inside the store, and a “LIVE @ Abbot Kinney” on-air-type sign outside the store will illuminate, signaling to shoppers that live content is being taped. Located on Abbot Kinney Boulevard in Venice, Calif.,

Shopping 290

Shopping Location 290

Retail TouchPoints

AUGUST 30, 2021

Although other chains such as Brendle’s , Best Products , Sterling Jewelry & Distributing Company and McDade’s used this model, they too eventually had to fold. Items were displayed in working order in the showroom, allowing customers to test products as they shopped.

Payment Services 274

Payment Services Shopping Jewelry Shrinkage 274

Retail TouchPoints

JANUARY 20, 2022

The store is built around personalization, so as customers shop and scan items, machine learning algorithms will offer up tailored, real-time recommendations of other products that the shopper might be interested in — an IRL iteration of the online recommendations engine.

Payment Services 239

Payment Services Apparel Inventory Management Department Stores 239

Retail TouchPoints

FEBRUARY 21, 2023

Rivian , the all-electric pickup truck maker, recently launched its first retail hub with a lounge, garden, and library. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. There have been retailers opening more stores than those closing after the pandemic.

Sporting Goods 249

Sporting Goods Payment Services Shrinkage Point of Sale 249

Retail TouchPoints

FEBRUARY 4, 2021

Over the past nine months, Men’s Wearhouse parent company Tailored Brands says it has launched more than 30 new digital capabilities, including buy online, pick up in-store (BOPIS), contactless measurement and curbside pickup, all of which play into the new, connected brick-and-mortar locations.

Visual Merchandising 159

Visual Merchandising Location Customer Experience Planning 159

Retail TouchPoints

OCTOBER 6, 2022

Retailers have two things to deliver — great products and stellar service,” said Shannon Flanagan, VP Strategy for Retail at Talkdesk in the session How to Equip Your Contact Center to do More with Less. Differentiating on product and price has become harder and harder. Don’t Overspend on Real-Time Inventory Update Frequency.

Merchant Services 262

Merchant Services Payment Services Promotions Location 262

Retail Focus

MAY 24, 2023

Lack of product availability Product availability is a key factor in retail success. A recent study revealed that stores miss 35 percent of sales due to a lack of product availability. Lack of product is a major problem during the holidays when most consumers are looking to buy products.

Store Layout 130

Store Layout Department Stores Customer Experience Management 130

Retail TouchPoints

JULY 12, 2022

While commerce offers consumers speed, ease and access, stores offer a deeper level of connection with products. The next most-popular response was selected by only 48% of respondents, and it focused on developing designs that support in-store pickup and returns. Brands go all-in on short-term stores .

Consumer 248

Consumer Customer Experience Fulfillment Planning 248

Wiser

FEBRUARY 27, 2023

However, impulse buying is still more likely to happen in physical stores where shoppers can see and feel the product for themselves before purchasing. Increase Visibility The first, and possibly most important, step in your impulse purchasing strategy is making sure your products are getting seen.

Location 145

Location Advertising Shopping Consumer 145

Frank Mayer

APRIL 16, 2021

teams with GRUBBRR to provide smart locker solutions for the future of product pickup and storage. has partnered with GRUBBRR, a leading commerce automation company, to launch a smart locker system designed to provide pickup and storage solutions across multiple industries. The pickup process is simple.

Kiosk 59

Kiosk Customer Experience Management Marketing 59

Retail TouchPoints

DECEMBER 16, 2020

Amazon can display larger items, on which return rates are high, and which can benefit from such showrooming. These mini warehouses can also be used to stock items for pickup by customers as they come to the mall to go to gyms or have a bite to eat, catch a movie and so on.

Fulfillment 237

Fulfillment Kiosk Department Stores Location 237

A1 Retail

AUGUST 25, 2023

With parents relying on a stress-free back-to-school shopping experience, retailers must ensure they have enough stock, accurately displaying up-to-date availability data to their customers. Time is of the essence for online shoppers, so products need to be delivered on time, ready for the start of the new school year.

Advertising 52

Advertising Payment Services Inventory Management Supermarket 52

Retail TouchPoints

NOVEMBER 16, 2021

Customer-Configured Previews and Products. One major furniture retailer confronted the challenge of closed showrooms and the challenge of photographing hundreds of thousands of bed frames, upholstery and accessory options for display online by turning to augmented reality technology. More Immersive Experience Opportunities.

Outdoor 265

Outdoor Customer Experience Returns Fulfillment 265

Independent Retailer

JULY 12, 2022

The concept seems simple: display inventory in an organized way that engages and informs customers. However, there should be a lot of thought and purposeful planning that goes into designing everything from the store layout and signage to the proper lighting and product arrangements. Pick your colors according to your business needs.

Visual Merchandising 86

Visual Merchandising Store Layout Accessories Advertising 86

Independent Retailer

JULY 12, 2022

The concept seems simple: display inventory in an organized way that engages and informs customers. However, there should be a lot of thought and purposeful planning that goes into designing everything from the store layout and signage to the proper lighting and product arrangements. Pick your colors according to your business needs.

Visual Merchandising 75

Visual Merchandising Store Layout Accessories Advertising 75

Retail TouchPoints

NOVEMBER 2, 2021

Does it find the product that I want quickly?” said Suzanne Larabie, VP, Portfolio Leader – Consumer Products Retail Distribution, West Coast Region at Capgemini in an interview with Retail TouchPoints. “Is That is what helps you get the products onto the shelves and into the customers’ carts. For example, inventory.

Fulfillment 287

Fulfillment Kiosk Marketing ATS 287

Retail TouchPoints

JULY 29, 2020

Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies. Having the ability to view endless product options by virtual aisle from a device requires the ability to overlay digital on the physical experience in order to connect and serve shoppers more effectively.

Payment Services 184

Payment Services Fulfillment Location Checkout 184

Mass Relators

JANUARY 24, 2024

is introducing more than 1,000 new wellness-related products starting at just $1.99 We’re making it fun and easy for our guests to discover new products at a great value, with more than 1,000 new wellness products, starting at just $1.99.” MINNEAPOLIS — Target Corp. to support shoppers without stretching their budgets.

Beauty and Health 52

Beauty and Health Apparel Accessories Fulfillment 52