Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. of total U.S. retail ecommerce sales — and 6.5% of all U.S.

Consumer 239

Consumer Accounting Customer Experience Shopping 239

Retail TouchPoints

JUNE 16, 2022

Bluecore has launched Bluecore Mobile, a tool designed to replace blast messaging with personalized communications on mobile devices. Bluecore Mobile aims to help retailers offer consistent, personal experiences to their customers through mobile devices, similar to how they interact with brands elsewhere.

Management 255

Management Marketing 255

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. “We know that for pros, time is money.

Promotions 296

Promotions Management Consumer Shopping 296

Inside Retail

MARCH 25, 2024

For retail merchants who prioritise the customer experience, Shopify POS offers a powerful combination of product and platform that empowers retailers to design the in-store experiences that differentiate their brand,” explains Shaun Broughton, MD Apac and Japan at Shopify. per cent uptime across the Shopify platform.

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Telecommunications 250

Telecommunications Customer Experience Consumer Shopping 250

Retail TouchPoints

MARCH 30, 2023

Mobile Media Labs solutions are designed to help retail marketers connect with publishers looking to monetize their traffic in order to help retailers acquire new customers despite strained budgets.

Retail Marketing 217

Retail Marketing Marketing Advertising Returns 217

Retail TouchPoints

APRIL 9, 2024

will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squad subscriptions and My Best Buy memberships. As early as late summer, Best Buy customers in the U.S.

Customer Experience 280

Customer Experience Advertising Management ATS 280

Retail TouchPoints

MAY 9, 2023

Amazon has debuted a new immersive shopping functionality called Amazon Anywhere that allows customers to discover and buy physical products from Amazon within virtual environments such as video games, augmented reality applications and mobile apps.

Shopping 289

Shopping Accessories Accounting Apparel 289

Retail TouchPoints

FEBRUARY 19, 2024

Adobe’s data also showed that mobile commerce passed the tipping point, driving 51.8% On that note, and with the market in mind, I reviewed the results of some of the ecommerce mobile user acquisition campaigns we managed, comparing results from Q4 2023 with Q4 2022. billion, up 7.5% from last year. of online sales (vs.

Marketing 268

Marketing Marketing Spend Advertising Management 268

Retail TouchPoints

APRIL 1, 2022

The Container Store is adding fresh elements to its recently announced rebrand : the Organized Insider loyalty program and a new mobile app. Both Organized Insider and our new mobile app are essential elements of our overall customer experience, and we look forward to seeing how customers respond.”.

Returns 252

Returns Customer Experience Promotions Shopping 252

Retail TouchPoints

SEPTEMBER 16, 2022

The retailer has utilized the mobile system to improve service efficiency and give its associates access to each customer’s transaction history, wish lists and preferences so that they can provide more personalized shopper interactions. BTM Global led the implementation.

Jewelry 261

Jewelry Inventory Management Promotions Customer Experience 261

Retail TouchPoints

JANUARY 13, 2022

The shop will operate with eight budtenders and dedicated stations for both mobile and online orders. The EXO system will help automate the flow of products to each pickup space without taking away floor space from budtenders or customers. The EXO system will be installed and operational in Q2 2022.

Customer Experience 282

Customer Experience Shopping Store Operations ATS 282

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. As stores were closer to consumers in the “last mile,” orders shipped from stores were able to arrive much more quickly and cost effectively.

Store Operations 267

Store Operations Shipping Fulfillment Store Layout 267

Retail TouchPoints

DECEMBER 4, 2023

As a result, the industry is witnessing the swift ascent of partially automated systems such as Autonomous Guided Vehicles (AGVs), Autonomous Mobile Robots (AMRs) and Collaborative Robots (Cobots). It can reveal patterns like excessive employee walking distances, inefficient workstations or recurring scanning issues with specific products.

Operating Expenses 248

Operating Expenses Shipping Accounting Shopping 248

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. We are able to provide a safe and secure experience through our Ottobots, executing automated contactless deliveries of food and beverage and retail products.

Store Operations 312

Store Operations Customer Experience Location ATS 312

Retail TouchPoints

FEBRUARY 2, 2023

As the relationship progresses, data from the Zliide system will be integrated into the Sensormatic IQ ecosystem.

Checkout 241

Checkout Point of Sale ATS 241

Retail TouchPoints

APRIL 20, 2023

“Alongside our partners at Cartken, we’re thrilled to work with Mosaic’s outstanding merchants to serve such a vibrant community of diners, shoppers and residents,” said Noah Zych, Head of Autonomous Mobility and Delivery at Uber in a statement.

Customer Experience 260

Customer Experience Consumer ATS Fulfillment 260

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. stores by the end of 2022.

Customer Experience 279

Customer Experience Location Planning Management 279

Retail TouchPoints

SEPTEMBER 19, 2022

Customers also can choose to scan items as they shop and pay for them from their mobile phones instead of using a smart cart. The mobile scan feature also identifies EBT SNAP-eligible products to make it easier for shoppers to identify approved items.

Grocer 242

Grocer Supermarket Location Shopping 242

Inside Retail

NOVEMBER 20, 2023

You need to be excellent at all the basics in helping consumers throughout their journey: being in stock, having a fast site experience, making sure that the images on the product detail pages are compelling, making sure you can inform the customer around how things are going to fit. This is important for two reasons.

Fulfillment 246

Fulfillment Consumer Shipping Returns 246

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 275

Merchant Services Payment Services Checkout Consumer 275

Retail TouchPoints

NOVEMBER 6, 2023

We know they will feel inspired by the products we’ve curated, the events we’ve created, and our best-in-class service offering to make people feel good and look their best.” Finally, an updated mobile app experience is designed to make holiday shopping a breeze, both for those giving and receiving gifts.

Shipping 212

Shipping Department Stores Fulfillment Shopping 212

Retail TouchPoints

FEBRUARY 12, 2024

People who buy items online typically get several notifications related to that purchase, such as order, shipping and delivery confirmations. Scammers have taken advantage of this, sending shoppers seemingly identical notes about their orders. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

Shipping 243

Shipping Clienteling Returns Shopping 243

Retail TouchPoints

AUGUST 18, 2023

For Kit Garton, VP of Product at DTC men’s swimwear and apparel brand Chubbies , being a “digital native” entails more than just growing up with the internet and your favorite celebrities all in the palm of your hands. That can mean automated chatbots for WISMO [Where is my order?] What Defines a ‘Digital Native’?

Returns 238

Returns Consumer Checkout Apparel 238

Retail TouchPoints

AUGUST 25, 2022

Last year, automated emails accounted for 30% of email marketing orders while sending only 2% of the emails. Of these orders, three workflows — the welcome series, cart abandonment, and browse abandonment — generated 83% of all automated email orders. Optimize your order confirmation message. Don’t delay.

Marketing 327

Marketing Shipping Promotions Accounting 327

Retail TouchPoints

JANUARY 14, 2022

Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. Additionally, mobile devices played an even greater role than in the past. Social commerce played a small but significant role in terms of mobile sales. trillion , up from $1.1 trillion in 2020, while U.S.

Social Commerce 298

Social Commerce Fulfillment Drop-Shipping Payment Services 298

Retail TouchPoints

OCTOBER 25, 2023

“The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

AUGUST 28, 2023

A brand’s impulse strategy works in step with retailers to understand where to place a product in-store to trigger more “can’t help myself” purchases, as well as develop exciting displays that reel in shoppers. Nevertheless, brands have their work cut out for them, and retailer partners need help moving products.

Checkout 203

Checkout Consumer Advertising Shopping 203

Inside Retail

DECEMBER 19, 2022

An Australian-first citywide digital marketplace has been launched in Adelaide, allowing South Australians to shop through a range of retailers and have their orders delivered the next day. South Australians can visit the website, shop from retailers in one transaction, and receive their orders the following day within 50km of the city.

Beauty and Health 245

Beauty and Health Fashion Shopping Management 245

Retail TouchPoints

DECEMBER 15, 2022

During the pandemic, people dramatically changed the way they viewed products and services and the way they shopped, and this trend is set to continue and evolve in the days to come. The next time he lands on the website, he will expect the banners on his homepage to show him offers on a similar product.

Kiosk 234

Kiosk Customer Experience Marketing Shopping 234

Retail TouchPoints

AUGUST 2, 2022

The new relationship is part of the retailer’s digital transformation, aimed at turning the 70-year-old company into a “modern mobile retailer.” Yelloh is now tapping into AWS’ logistics, distribution and home delivery expertise to enhance the customer experience, optimize delivery times and personalize product recommendations.

Customer Experience 271

Customer Experience Consumer ATS Fulfillment 271

Inside Retail

JANUARY 3, 2023

At Amazon, algorithms are used to track consumer behaviour and adapt product recommendations based on a wide range of factors. Retail workers have access to information about products, promotions, and pricing instantly. These payments can be made quickly and easily from a mobile device anywhere in the world.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail TouchPoints

JANUARY 12, 2023

Sidekick is powered by machine learning and works to guide associates to the highest-demand products, inform them which shelves need restocking and help them locate excess product on overhead shelves. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 276

Customer Experience Location Planning Management 276

Retail TouchPoints

MARCH 24, 2023

“Now, retailers will be able to enhance their digital properties with better product discovery experiences, creating more fulfilling shopping experiences for their customers.” consumers look for products on retail websites ( 69% ), followed closely by general website browsing ( 63% ). And yet little more than one in 10 U.S.

Merchant Services 302

Merchant Services Shopping Apparel Fulfillment 302

Retail TouchPoints

NOVEMBER 11, 2022

While we head into another holiday peak season, it’s clear change from the back end needs to happen in order to keep up with consumer demands on the front end. Fulfilling online orders is more complex and requires a lot more labor than brick-and-mortar retail store stock replenishment. Passing the Baton.

Fulfillment 242

Fulfillment Shipping Customer Experience Consumer 242

Retail TouchPoints

FEBRUARY 8, 2024

Nike’s Training Club app and L’Oréal’s Content Studio are great examples of brands that have gone beyond simply selling products and branched out into territory usually dominated by publishers. They have their own product — the high-quality original content they produce. With programs such as I’m a Celebrity, Get Me Out of Here!

Payment Services 299

Payment Services Advertising Customer Experience Consumer 299

Retail TouchPoints

OCTOBER 1, 2022

If you have visitors who browse a particular category of products frequently but have never made a purchase, you can segment them into a separate category. Mobile-friendly email templates. Approximately 49% of emails are opened on mobile devices — a trend that continues to grow. Image Source: KOMARKETING. Conclusion.

Marketing 286

Marketing Checkout Planning Returns 286