Retail TouchPoints

APRIL 1, 2024

Customers don’t judge businesses by the quality of their products or services alone. Gone are the days of merely transactional interactions — customers now crave meaningful connections and personalized conversations, and providing these will set your brand apart. The true differentiator is CX.

Customer Experience 303

Customer Experience Clienteling Customer Retention Accounting 303

Retail TouchPoints

NOVEMBER 30, 2023

Online pet care marketplace Rover Group has been acquired by private equity funds managed by Blackstone in an all-cash transaction valued at approximately $2.3 Rover was created to provide an alternative to relying on friends, family, neighbors and/or boarding facilities for pet care.

Planning 240

Planning Management ATS Marketing 240

Retail TouchPoints

APRIL 25, 2023

Sam’s Club has launched a partner program for its Member Access Platform (MAP) , the platform through which brands can access and manage their ad campaigns on the retailer’s media network. Additional partners and functionalities will be added to the program in the near future.

Planning 243

Planning Advertising Management Marketing 243

Retail TouchPoints

JANUARY 10, 2024

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of.

Planning 278

Planning Management Shopping Consumer 278

Inside Retail

MARCH 26, 2024

In one example, partnering with Microsoft, the supermarket chain is adopting a “computer vision feature” that accurately scans fresh produce through plastic bags. In addition, the initiative provides intelligence for planning and rostering.

Customer Experience 255

Customer Experience Planning Supermarket Point of Sale 255

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise. The partners also are seeking to address worker shortages in health care.

Planning 240

Planning Management Customer Experience Fulfillment 240

Retail TouchPoints

MARCH 26, 2024

All services, including pharmacy, grocery and Meals2Go pickup and delivery, will be unavailable during this time. The opportunity to experience a total solar eclipse comes once in a lifetime, and we don’t want our employees to miss out,” said Patrick Bourcy, a Regional Manager at Wegmans in a statement. “We ET on April 8.

Supermarket 263

Supermarket Returns Location Management 263

Retail Focus

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 148

Management Fulfillment Checkout Promotions 148

Retail TouchPoints

FEBRUARY 8, 2024

The solution leverages Misfit Market’s existing infrastructure and in-house technology to provide a simple, customizable solution for perishable businesses. Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide.

Fulfillment 257

Fulfillment Marketing Shipping Consumer 257

Retail TouchPoints

MAY 12, 2023

Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap. Many younger people choosing to work in the field service industry aren’t looking for a job — they want a career. This strategy also can increase efficiency and service flexibility and drive a faster time to market.

Customer Experience 337

Customer Experience Management Marketing 337

Retail TouchPoints

SEPTEMBER 6, 2023

Sycamore Partners has created a new holding company for its Ann Taylor , Loft and Talbots brands, the KnitWell Group , which will also provide oversight and shared services to the plus-size women’s apparel brand Lane Bryant. Sycamore had bought the brands from Ascena Retail Group for $540 million in November 2020.

Apparel 249

Apparel Fashion Management Customer Experience 249

Retail TouchPoints

MARCH 10, 2023

H-E-B is rolling out branded displays at more than 300 stores across Texas that will connect customers with service providers on the home management platform Thumbtack. The Thumbtack app helps homeowners manage their home with educational and planning tools and by enabling connections with local professionals.

Management 222

Management Planning Consumer Shopping 222

Retail TouchPoints

APRIL 12, 2023

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales. Babcock joined the retailer in 2013 and most recently served as VP of Integrated Media, helping to launch Retail Media+.

Promotions 331

Promotions Marketing Management ATS 331

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Here are some best practices to take full advantage of the opportunity digital marketplaces provide.

Customer Experience 235

Customer Experience Customer Retention Marketing Shopping 235

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Supermarket 251

Supermarket Management Grocer Fulfillment 251

Retail TouchPoints

SEPTEMBER 23, 2022

The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Do they provide a personal account manager for your business?

Fulfillment 314

Fulfillment Shipping Inventory Management Management 314

Retail TouchPoints

MARCH 4, 2024

This includes enhancing in-store inventory, delivery services and even the personalization of customer service. Is it Great Service or Great Financing Options? It goes without saying that great service is important. Great customer service is only valuable when it’s paired with the right payment options.

Finance 279

Finance Payment Services Consumer Shopping 279

Retail TouchPoints

APRIL 25, 2024

The unique advantage of retail media, which includes access to customer transaction data, provides advertisers with reliable data, closed-loop measurement and proven performance for their ad spend. This allows them to merge smaller, disparate data sets in real time, providing a more detailed view of consumer behavior.

Advertising 214

Advertising Grocer Marketing Consumer 214

Retail TouchPoints

FEBRUARY 23, 2022

Walmart has partnered with last mile solution provider Cognetry Labs to offer Walmart GoLocal’s network of delivery options to Cognetry’s clients. Cognetry provides ecommerce and fulfillment solutions for independent and mid-sized grocers, and the partnership aims to help more of them add delivery services.

Grocer 270

Grocer Fulfillment Marketing Management 270

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. Uber Eats expanded ordering hours and live order tracking in July 2022 ; and.

Point of Sale 282

Point of Sale Supermarket Customer Experience Management 282

Retail TouchPoints

MARCH 18, 2024

Now, as the retail consultant at Acuity Insurance, I work with retail customers – from large multilocation retailers to small mom-and-pop shops – to help manage risks like this. To start, consider consulting with these organizations: Local law enforcement officials may be able to provide you with relevant local ordinances to guide your plan.

Planning 279

Planning Loss Prevention Management Location 279

Cisco Retail

DECEMBER 4, 2023

The momentum of Cisco’s Managed Service Provider (MSP) partners is undeniable. Despite global economic uncertainty, the projected 2023 outlook for managed services indicates a worldwide growth of… Read more on Cisco Blogs

Management 72

Management 72

Retail TouchPoints

FEBRUARY 28, 2023

The three-year deal leverages Walmart’s position as a retailer and provider of health services and CareSource’s role in administering and delivering Medicaid, Medicare and other health plan benefits and services. CareSource is the ideal partner to help bring this vision to life.”

Promotions 252

Promotions Planning Location Management 252

Retail TouchPoints

JANUARY 9, 2024

With the help of programmatic platforms like The Trade Desk , hundreds of retailers can monetize their shopping data, or take monetization a step further by providing managed service advertising campaigns — allowing an agency to operate programmatic campaigns — targeted with their shopper data.

Advertising 287

Advertising Inventory Management Management Consumer 287

Retail TouchPoints

DECEMBER 20, 2023

Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. The partners were careful to point out that with Affirm customers are always “shown the total cost of their purchase and will never pay more than they agree to upfront,” and also that “Affirm never charges any late or hidden fees.”

Checkout 285

Checkout Kiosk Finance Apparel 285

Inside Retail

JUNE 19, 2023

Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce the launch of a new ANZ service offering: Intralogistics. But now we’re even more confident, at more clients’ sides, and can provide an amplified and expanded set of solutions and possibilities.”

Fulfillment 130

Fulfillment Management Marketing Shopping 130

Retail Focus

SEPTEMBER 19, 2023

Scurri , the next-generation delivery management platform, today announces a strategic partnership with ArrowXL – the UK’s largest and longest established two-person home delivery specialist – allowing retailers on the Scurri platform to deliver bulky and larger size online orders across the country.

Customer Experience 148

Customer Experience Fulfillment Management ATS 148

Retail Focus

AUGUST 22, 2023

Scurri , the next-generation delivery management platform, today announces a strategic partnership with OCS Worldwide – the specialist cross-border courier, logistics and shipping provider – extending the global reach of brands and retailers on the Scurri platform. OCS can also provide 3PL pick-and-pack services for retailers.

Shipping 130

Shipping Returns Management Fulfillment 130

Inside Retail

JANUARY 22, 2024

Instead, wise retailers prioritise strategic investments with carefully chosen partners. The company offers you a white-glove service, letting you focus on growing your business. Choose a reliable partner: Look for someone with a proven track record of seamless integrations. This is where Rokt steps in.

Customer Experience 147

Customer Experience Checkout Management Consumer 147

Retail TouchPoints

JANUARY 19, 2024

Partner with Tech Innovators Having the right innovation-oriented leadership and culture in place, however, doesn’t necessarily mean retailers must keep reinventing the wheel themselves. Instead, these companies should understand the landscape of services providers for cutting-edge technologies like AI and seek out strategic partnerships.

Payment Services 339

Payment Services Merchant Services Customer Experience Consumer 339

Retail TouchPoints

JANUARY 6, 2022

Commerce experience management platform Salsify has introduced integration to the new Amazon Selling Partner API. This connection provides Amazon merchants with programmatic access to their Amazon Vendor Central account data to simplify the experience.

Merchant Services 254

Merchant Services Management Accounting 254

Retail TouchPoints

APRIL 18, 2024

Image courtesy Mint House) In addition to full-size kitchens with grocery service, dedicated workspaces and in-unit laundry, several Mint House locations also offer “ Shop Your Stay ” — a QR-code enabled experience that lets travelers purchase products they fall in love with after having the chance to test them out during their stay.

Boutique 249

Boutique Shopping Location Returns 249

Retail TouchPoints

APRIL 25, 2023

The payments provider also is adding new tools designed to help retailers and content creators engage with their audiences in more effective ways. Klarna has redesigned its entire app to make the shopping and finance services easier to use, dividing the program into five tabs: Shop , Purchases , In-Store , Budget and You.

Shopping 285

Shopping Payment Services Advertising Finance 285

Retail TouchPoints

JUNE 30, 2022

Rakuten Advertising has entered into a partnership with influencer marketing platform Mavrck that will expand Rakuten’s influencer offerings and provide program oversight, optimization and measurement for affiliate advertisers.

Advertising 252

Advertising Management Marketing ATS 252

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Many companies already outsource part or all of their fulfilment to third-party logistics providers.

Customer Retention 261

Customer Retention Fulfillment Social Commerce Supply Chain Management 261

Cisco Retail

MAY 10, 2022

As our own Oliver Tuszik and Alexandra Zagury recently discussed with CRN , there has never been a better time to be a Managed Service Provider (MSP) and participating as a Provider in the Cisco Partner Program. And we are here to help! Let’s review what’s happening. Protect, stack and profit. Tag more, earn more.

Management 90

Management Advertising Location Marketing 90