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Resale Aggregator Platform Beni Debuts iOS App, Adds Poshmark, ThredUp and More

Retail TouchPoints

First launched in 2021 as a browser extension, Beni now boasts more than 50 resale partners that together allow the platform to aggregate nearly 80% of all online resale listings. As it launches its new iOS app, Beni also has added a slate of big-name partners, including Poshmark, ThredUp, Grailed , Kidsy and Out&Back.

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Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Retail TouchPoints

This goes beyond recommendations and captures actual customer behavior, such as repeat purchases and referrals, providing a more nuanced understanding of customer satisfaction. 2) Net New Referral Revenue, which captures the revenue generated from new customers acquired through referrals.

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Amazon Seized 6 Million Counterfeit Products in 2022

Retail TouchPoints

In its third annual Brand Protection Report , Amazon highlighted the success of its ongoing efforts to fight counterfeit products and said that 2022 saw more criminal referrals and industry partnerships than ever before at the company.

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Coles Liquor teams up with DrinkWise to promote responsible drinking

Inside Retail

Coles Liquor has partnered with not-for-profit DrinkWise to introduce in-store signage that gives customers easier access to support services if they need help managing their alcohol consumption. The rollout follows extensive trials at several stores in Queensland, NSW, SA and WA, where the signage received a positive customer response.

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How Amazon’s Anti-Counterfeit Unit Keeps Fake Products off its Site

Retail TouchPoints

The CCU has partnered with specific brands to sue counterfeiters, including Champion, Canon and Brother. The numbers, as revealed in the CCU’s 2024 Brand Protection Report, are impressive: In 2023, Amazon invested more than $1.2

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TikTok Continues Amazon-like Push into Commerce with Fulfillment Services in the UK

Retail TouchPoints

Participating sellers have always paid a referral fee of 8% to 15% on each sale, but the additional 2% per-item fee is new to the program. We’re absolutely delighted to partner with TikTok and bring a brand-new channel to our community of Live sellers, retailers and brands,” said Gautam Goswami, CEO of CommentSold in a statement.

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Amazon Ramps Up Fight Against Fake Reviews With its First Criminal and Civil Filings in Europe

Retail TouchPoints

Holding bad actors accountable through litigation and criminal referrals is one of many important ways that we protect customers so they can shop with confidence,” said Dharmesh Mehta, VP of Selling Partner Services at Amazon in a statement. “In All agreed to stop this activity by signing cease and desist letters.