Retail Focus

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. The label is created using FSC-certified material, fabricated using eco-friendly manufacturing processes and shipped in recyclable packaging. Protect high-risk items without impacting customer experiences.

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Loss Prevention Shipping Customer Experience Management 148

Inside Retail

SEPTEMBER 26, 2023

With this experiment, two things were uncovered: Firstly, we can make our footwear out of just about anything: automobile seats, coats, or even waterproof envelopes. The only limit is our imagination. It would be a few years before we had the right partner and processes in place to manufacture seasonally.

Fashion 261

Fashion Consumer Promotions Planning 261

Inside Retail

APRIL 19, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. Our mission, “To empower women around the world, dressed head to toe in Babyboo,” is the only thing that has remained. I really really love it.

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Apparel Fashion Marketing ATS 245

Retail TouchPoints

APRIL 10, 2024

Pet Valu will deploy solutions from Relex to enhance pricing and promotions planning processes in its 780+ retail locations across Canada as well as its digital channels. We believe Relex’s solutions will enable us to create innovative, insight-driven strategies that continuously improve our projected outcomes.”

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Promotions Planning Management Location 225

Inside Retail

MARCH 18, 2024

According to the firms, there will be an easy-to-lodge process where clients may input their garment and repair needs before mailing their garment, with Shona Joy managing the entire process. And ensure the highest quality of the repair works to the standard of our brand partners.” Consumers bear the costs, which start at $10.

Fashion 278

Fashion Apparel Management Consumer 278

Retail TouchPoints

APRIL 8, 2024

Retail TouchPoints (RTP): What are some of the main ways CVS has changed its CX processes? Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS.

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Customer Experience Promotions Consumer Checkout 212

Inside Retail

JULY 2, 2023

Earlier this year, we shared with our store teams that we were undertaking a remediation program in relation to our compliance with the General Retail Industry Award for our Australian retail operations,” Uniqlo said in an email to an affected employee.

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Payment Services Fashion Accessories 264

Inside Retail

MARCH 7, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. Coming from a logistics background meant I had a headful of best practices but was handcuffed by our tech and capacity at the time.

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Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

NOVEMBER 30, 2023

The team has been hugely beneficial in helping us uplevel our post-purchase and returns management processes to grow with us as we continue our international expansion.

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Shipping Returns Customer Experience Management 259

Retail TouchPoints

MARCH 22, 2024

Key to our mission to make our customers’ lives a little easier every day is ensuring we always have the products and brands they want, when they want them, which is why we are very pleased to incorporate Relex solutions into our North American operations,” said Trey Powell, SVP of Global Merchandising for Alimentation Couche-Tard in a statement.

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Planning Inventory Management Management Store Operations 220

Retail TouchPoints

JANUARY 12, 2024

Since the founding of Coachtopia, we’ve been working closely with a wide range of inspiring young leaders through our Beta Community — and we have heard how frustrating fashion’s lack of transparency can be to this generation,” said Joon Silverstein, SVP of Global Marketing and Sustainability at Coach, and Head of Coachtopia, in a statement.

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Fashion Consumer Marketing Customer Experience 303

Retail TouchPoints

JULY 3, 2023

.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burger in a statement. Throughout this process, we must make difficult decisions that ultimately support this journey.” The brand emerged from the process in 2022 with a $17.5 during the height of its operations.

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Location Consumer Store Operations ATS 299

Retail TouchPoints

JULY 7, 2023

Planned supply chain enhancements include the implementation of new processes and technology as well as optimizing and upgrading the mattress retailer’s manufacturing network. The Serta and Beautyrest brands in our portfolio have a deep heritage in innovation and have played meaningful roles in the lives of consumers for generations.

Planning 267

Planning Consumer Marketing Shopping 267

Retail TouchPoints

OCTOBER 16, 2023

Both store and online operations will continue as normal throughout the bankruptcy process, and a group of Rite Aid’s lenders has committed $3.45 With the support of our lenders, we look forward to strengthening our financial foundation, advancing our transformation initiatives and accelerating the execution of our turnaround strategy.

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Finance Planning Management ATS 237

Inside Retail

FEBRUARY 23, 2024

And while we take a moment to process and support each other, we’re calling on our community, our sharkies, for an OG love bomb. “We Lillis succumbed to his injuries and passed away in the arms of his wife, their two daughters, and his best friend. “We We are all shocked and grieving,” the brand said.

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Accessories Fashion 279

Retail TouchPoints

JANUARY 17, 2024

Through this integration, The RealReal hopes to streamline the process of consigning items on its marketplace. By joining Eon Exchange, we’re increasing the adoption of resale, offering a seamless consignor experience to its community while adding another layer of trust to our marketplace and to the resale industry as a whole.”

Fashion 256

Fashion Consumer ATS 256

Retail TouchPoints

DECEMBER 7, 2023

Consumers as well as brands and retailers often struggle with an “awareness gap” when it comes to understanding what products are HSA/FSA eligible and how HSA/FSA funds can be spent, due to the complex and sometimes confusing payment processes associated with these pre-tax funds.

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Merchant Services Payment Services Accounting Checkout 253

Inside Retail

NOVEMBER 29, 2023

The composting process took approximately 3.5 While the Re:suede could not be processed under the standard operating procedures for industrial composting, the shoes eventually turned into compost,” said Anne-Laure Descours,chief sourcing officer at Puma. “We

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Returns Planning Management ATS 246

Retail TouchPoints

JANUARY 29, 2024

Central to our mission at MichaelsPro Education is making it easier and more affordable for schools to purchase everything they need to infuse creativity into their curriculum and cultivate vibrant learning spaces,” said Bryan Waugaman, Director of Education and B2B Sales at Michaels in a statement.

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Shipping Promotions Shopping ATS 264

Retail TouchPoints

NOVEMBER 22, 2023

“Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders. Packages originate in our fulfillment centers and move to a sortation center or directly to stores, where they are then delivered to a customer’s home using our last-mile delivery network.”

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Fulfillment Store Operations Customer Experience Planning 247

Retail TouchPoints

FEBRUARY 22, 2023

The process is designed to reduce costs for customers while increasing speed and efficiency for Target’s own operations. “By By removing the sorting and packing process from our store backrooms, we save valuable time and space for our store teams to fulfill additional orders and serve guests,” wrote the retailer in a statement.

Fulfillment 256

Fulfillment Planning Marketing ATS 256

Inside Retail

FEBRUARY 26, 2024

Nathan Yun: Even from the beginning of Paire, our mission still hasn’t changed. Our brand was established as an act of resistance against the fast-fashion trend. Our mission is to create garments that optimise comfort and functionality without causing harm to the Earth or exploiting labourers. Take our RegSilk for example.

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Apparel Fast Fashion Fashion Wholesale 244

Inside Retail

FEBRUARY 2, 2024

Taylor said McKenny’s passion and vision for the Lego brand, along with her energy and ideas had stood out through the recruitment process. The post Lego appoints Justine McKenny as marketing chief for ANZ appeared first on Inside Retail Australia.

Marketing 261

Marketing Promotions Management 261

Retail TouchPoints

SEPTEMBER 28, 2023

This new design is the next important step in our continued store evolution journey,” said Michelle Walsh, Director of New Store Design at Wawa in a statement. “It It reflects our current ‘best thinking’ for design and efficiency, showcasing our expanding off-premise offers, built-to-order beverages and pizza.”

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Planning Store Operations Location ATS 261

Retail TouchPoints

APRIL 26, 2024

Suzanne McDonnell: From the beginning, Bark’s founders knew that our consumers love their dogs passionately as their family, children and soulmates. We then funnel our insights and data back into our development process. As we grow, we want to grow with them, working together to meet the needs of our shared consumers.

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Wholesale Consumer Marketing Advertising 250

Retail Focus

APRIL 3, 2024

We all share a desire to nurture a healthier planet for our children and future generations, and it’s evident that proactive environmental responsibility is imperative. For manufacturing companies, particularly focusing on the Environmental pillar, prioritising sustainability to reduce our carbon footprint is paramount.

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Accounting Management Location Marketing 148

Retail TouchPoints

MARCH 13, 2024

The process involved identifying stores for closure, relocation or re-bannering. While we are still in the early stages of our transformation journey, I am proud of what our team accomplished in 2023 and see a long runway of growth ahead of us,” said Rick Dreiling, Chairman and CEO of Dollar Tree in a statement.

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Grocer Planning Location ATS 270

Retail TouchPoints

MAY 9, 2022

Vans has increased the efficiency workflow for its visual merchandising and monthly floorset process using solutions from IWD. Our biggest challenge over the past year has been adapting our floorset process digitally,” said Paul Rupert, Visual Merchandising Manager for Elevated Retail at Vans in an interview with Retail TouchPoints. “Our

Visual Merchandising 268

Visual Merchandising Store Layout Boutique Apparel 268

Retail TouchPoints

APRIL 8, 2024

Students also will be given Microsoft Surface Pro 9 devices and Microsoft 365 applications to support every stage of the creative design process, including team collaboration. Together the companies will host a contest for which NYC-area students will use recycled laptops and tablets to create high-fashion items. ”

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Fashion Consumer Marketing Customer Experience 241

Inside Retail

APRIL 10, 2024

We did extensive analysis of GYG’s business, including sending our QSR expert to meet the GYG team in Chicago. Throughout this process the quality of founder Steven Marks and his team has shone through. Mark Arnold and Jason Orthman, lead portfolio managers at Hyperion Asset Management, said the company has great potential to scale.

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Finance Management Planning Consumer 246

Retail TouchPoints

JANUARY 22, 2024

“As a company that delivers a diverse portfolio of lifestyle and performance footwear, apparel and accessories, Skechers is always looking for new ways to evolve our capabilities,” said Chris Coye, CIO of Skechers in a statement. “We

Planning 209

Planning Accessories Apparel Management 209

Inside Retail

AUGUST 7, 2023

The company is in the process of improving store efficiency and eliminating tasks such as preparing sales reports for stores and office tasks, which can increasingly be done with the use of technology. David Jones is expected to axe as many as 100 jobs as its department store operations are being reviewed under the new owner.

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Store Operations Department Stores Management Location 246

Retail TouchPoints

JANUARY 16, 2024

As guests venture through the store, they go through the step-by-step process of stuffing, bathing and dressing their new stuffed animals — and participating in a now-iconic Heart Ceremony. For more than 26 years, Build-A-Bear Workshop has become known, and beloved, for its highly interactive visitor experience.

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Location Planning Store Operations Customer Experience 276

Inside Retail

APRIL 7, 2024

Its challenge is to create a robust solution that streamlines our B2B operations at scale despite limited budget resources, no dedicated staff, and all the usual limitations that impact not-for-profits. He says he walked away from the event thinking this is the sort of approach every business should be incorporating into its processes. “So

Finance 264

Finance Fulfillment Planning Customer Experience 264

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. With more shoppers in our network, that’s more shoppers at Polywood that can use one-click checkout.

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Checkout Merchant Services Payment Services Customer Experience 198

Retail TouchPoints

APRIL 24, 2024

We remain committed to engaging closely with the CMA and ICO and we hope to conclude that process this year. Under the commitments, Google has agreed to resolve our remaining competition concerns before going ahead with third-party cookie deprecation. Working closely with the ICO we expect to conclude this process by the end of 2024.”

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Advertising Marketing Planning Consumer 200