Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. Content creation : Consumers make a personal choice to shop with a retailer and expect a tailored experience reflecting that decision.

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Shopping Advertising Consumer Marketing 241

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 trillion in 2026, from $3.3

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Merchant Services Customer Retention Shipping Marketing 277

Inside Retail

DECEMBER 11, 2022

The majority of retail sales courses are generic and hard to relate to. Kirsty James, training manager at RM Williams, put it like this: ”Now, working with the RedSeed film crew, our team can experience short, sharp nuggets of ‘what good looks like’ so they’re able to take it in, learn from that and be able to do it.” .

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Management ATS 246

Inside Retail

JUNE 13, 2023

Ikea is training call centre workers to become interior design advisers as the Swedish furniture giant aims to offer more home improvement services and hand run-of-the-mill customer queries to an artificial intelligence bot called Billie. billion, or 25 per cent of total sales in Ingka’s financial year ending August 31, 2022.

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Kiosk Accounting Returns Management 246

Retail TouchPoints

AUGUST 5, 2021

Landing International , a B2B ecommerce and technology platform built for the beauty and wellness industry, is leveraging digital solutions to help increase brand inclusivity and diversity in retail. Landing also has launched a digital retail training feature that helps brands reach retail associates online.

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Consumer 264

Inside Retail

MARCH 18, 2024

With Gen Z now dominating the ranks of Australian retail workers, traditional learning models are failing to deliver for businesses. Now retailers are turning to new digital techniques that boost retention – and their bottom lines. It also helps retailers identify knowledge gaps among their staff.

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Promotions Returns ATS Management 130

Inside Retail

NOVEMBER 3, 2022

Australian sporting goods and apparel chain Rebel has expanded its omnichannel offering with a revamped website that aims to bring some of the experiential elements of Rebel customer experience (rCX) concept stores online. In Australia, the retailer’s sales grew by 20 per cent, to $1.21 Physical and mental wellbeing.

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Sporting Goods Apparel Customer Experience Accessories 238

Inside Retail

JANUARY 16, 2023

Coaching is essential in the retail environment, and it’s proven to improve the performance of individual employees and organisations. However, with an integrated coaching tool and good training, coaching can be quick, easy and available for your whole team. . It means you can give quick and specific feedback on the retail floor.

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Customer Experience Management Consumer 246

Inside Retail

JUNE 22, 2021

Retailers are abandoning outdated training methods in favour of online systems that work well for the team, and the finances. Gone are the days of having to rearrange rosters and drag the team together for training sessions. There’s no longer a need to spend money on travel, and hiring training venues.

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Finance Fashion Management Planning 147

Inside Retail

JANUARY 21, 2024

According to Reuters , the US tech giant slashed retail prices by as much as 500 yuan ($70) on select iPhone models. The story so far According to Kaur, apart from the usual festive sales periods associated with 11.11 But now, we are seeing item prices drop a lot earlier in a lot of markets within APAC,” she told Inside Retail.

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Marketing Drop-Shipping Promotions Merchant Services 130

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. Luxury retail has undergone a significant transformation driven by digital technology and changing consumer expectations. Digital Sphere: Beyond the Traditional Boundaries Digitalisation in luxury retail encompasses more than just e-commerce.

Customer Experience 148

Customer Experience Supply Chain Management Clienteling Management 148

Retail TouchPoints

AUGUST 28, 2020

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail orders as of April 2020. Ensure Training Is Top-Notch. Start By Setting Teams Up For Success.

Customer Experience 264

Customer Experience Returns Consumer Shopping 264

Inside Retail

APRIL 13, 2022

You’ve chosen a great retail sales program for your team. Training your team is a significant investment, so it’s important to ensure that it’s driving the results you need, such as improved sales figures, growth in conversions, or net promoter scores. . Download: 3 Sales Coaching Tips for Busy Retail Managers.

Employee Engagement 130

Employee Engagement Accounting Promotions Management 130

Inside Retail

APRIL 14, 2021

Mosaic Brands, owner and operator of the Noni B, Millers, Rivers, Katies, Autograph, Rockmans, beme, W.Lane and Crossroads brands, is launching a nationwide training academy to help its employees gain the skills necessary to succeed in retail.

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Fashion Location Management Accessories 222

Retail TouchPoints

APRIL 6, 2023

billion in retail sales annually through more than 500 owned retail stores, 7,000 wholesale accounts and ecommerce in 35 countries. “As Along with the great brands and impressive global reach that will come with this acquisition, we see Boardriders’ potential as a thriving online marketplace under Authentic’s ownership.

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Wholesale Accounting Management Location 231

Retail TouchPoints

JULY 19, 2023

According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. Offer leadership and soft skills training Store associates are busier than ever.

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Customer Experience Management Consumer Store Operations 187

Retail TouchPoints

FEBRUARY 21, 2023

However, the experiences of African-Americans in most retail stores, when they are in the best possible position to buy, does not reflect any interest in capturing this buying power. In colloquial terms, retailers are “leaving money on the table” — a lot of money on the table. trillion by 2024. not just a one-time event).

Shopping 219

Shopping Customer Experience Accounting Location 219

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 268

Inside Retail

JULY 6, 2023

The end-of-year peak period is a critical time for the retail industry. However, this year poses both challenges and opportunities for retailers as they prepare for end-of-year sales events. In this environment, retailers need to be strategic in how they capture consumer attention and drive sales.

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Fulfillment Shipping Promotions Returns 242

Retail Focus

NOVEMBER 3, 2023

The full transformation of the retail business into the digital space opens up a new world of opportunities. The intent behind digital transformation is fully transitioning from traditional roles in retail processes, including sales, marketing, and customer service. Allowing retailers to track product movement.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Inside Retail

APRIL 15, 2021

Mosaic Brands, the business behind some of Australia’s biggest womenswear retail chains — Noni B, Millers, Rivers, Katies, Autograph, Rockmans, beme, W.Lane and Crossroads — is giving frontline retail staff the opportunity to gain a Certificate III or Certificate IV in Retail through a new online training program.

Customer Experience 130

Customer Experience Management ATS 130

Inside Retail

JULY 28, 2021

Inside Retail: Can you tell us about the Tanaka Optical story? There were a few challenges that we had to brace through but the following are the more significant ones: Retail innovation. From there we launched the Omakase eyewear styling service online. Manpower, recruitment and staff training.

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Dead-Stock Fashion Fast Fashion Shopping 246

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Luckily for them, they don’t have to be.

Shipping 276

Shipping Fulfillment Consumer Shopping 276

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 2: AR for Employee Training.

Visual Merchandising 312

Visual Merchandising Customer Experience Location Management 312

Inside Retail

DECEMBER 14, 2021

billion in the remaining 10 days to Christmas, according to the National Retail Association. “Although there is a growing trend that sees consumers knocking off Christmas shopping earlier than in previous years, the final 10 days is still a frantic time for retailers across the country.” The post Retail tipped to earn $20.5

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Returns Shopping Consumer ATS 264

Retail TouchPoints

MARCH 4, 2022

The number of online purchases has skyrocketed, with many people embracing the “click-and-collect” method. On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. Retailers have turned to algorithms to reach these pandemic-era demands.

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Consumer Customer Experience Shopping Marketing 277

Retail Times

MARCH 6, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Circle K has successfully launched a scalable game-based training solution, with a virtual 3D Circle K store to train frontline staff to achieve their customer service and sales goals.

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Retail TouchPoints

FEBRUARY 17, 2023

Success in the new retail landscape in 2023 requires many of the characteristics of a winning sports team. The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Winning teams begin with an end in mind. and it is working.

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Outdoor Checkout Customer Experience Shopping 274

Retail TouchPoints

AUGUST 30, 2021

Gap reported net sales of $4.2 billion in Q2 2021, the highest second-quarter sales in over a decade, up 29% year-over-year and 5% compared to 2019 pre-COVID levels. Other retailers have implemented size-fitting options with good results.

Returns 279

Returns Apparel Shopping Planning 279

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. In the midst of these accelerated changes, few jobs have changed more than retail work.

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Fulfillment Point of Sale Consumer Shopping 295

Inside Retail

NOVEMBER 9, 2023

Pre-orders from major retailers like Tesco and Walmart are significantly down. If this is indeed a bellwether for the festive season, retailers could be in trouble. Cost-of-living pressures, inflation and interest rates are combining to make life tough in retail. Many retailers are doing it tough.

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Shopping Marketing ATS 130

Inside Retail

APRIL 26, 2021

Training is an important part of onboarding new team members, and keeping existing ones engaged in their work. But not all training is created equal. Typically, training fits into one of two categories; active and passive. In this situation it probably won’t produce the outcomes a business is wanting. How do we do it at RedSeed?

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Management ATS 130

Inside Retail

AUGUST 15, 2021

JB Hi-Fi has delivered another strong year despite the continuation of lockdowns and trading restrictions, with total sales rising 12.6 Unsurprisingly, the business’ online sales also jumped 78.1 billion in a year where most customers were more comfortable than ever before ordering online. per cent to $8.9 per cent to $1.06

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Net Profit Planning ATS 246

Retail Focus

AUGUST 8, 2023

Running a successful retail business involves juggling multiple tasks and responsibilities. In this article, we explore different aspects of retail business operations that you should consider outsourcing. Order Fulfillment When outsourcing, retailers can benefit from streamlined inventory management, order processing, and shipping.

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Loss Prevention Inventory Management Inventory Turnover Shrinkage 130

Retail TouchPoints

NOVEMBER 6, 2023

“Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement. “We The department store retailer also is trying to capture the attention of gift-givers by zeroing in on services that make their lives easier.

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Shipping Department Stores Fulfillment Shopping 214

Inside Retail

NOVEMBER 6, 2022

Yet even we have noticed that retailers appear to be decking the halls and increasing the play count for Mariah Carey’s ‘All I want for Christmas is You’, earlier each year. We’ve also noticed an increase in advertising for big sale events including Black Friday, Cyber Monday, Click Frenzy, and even Afterpay Day.

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Consumer Planning Advertising Shopping 246

Inside Retail

OCTOBER 24, 2022

In 2018, specialty vacuum and cleaning retailer Godfreys was delisted from the ASX and bought back by the family of John Johnson, who started the business 90 years ago. Godfreys CEO David Lee told Inside Retail that the retailer has refurbished about 60 stores over the last two years. We want to do it properly’,” Lee said.

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Promotions Customer Experience Planning Management 246