Retail TouchPoints

JANUARY 26, 2022

Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. These can all be categorized as customer service-type chargebacks. Who is Behind Fraudulent Activity?

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Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked.

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Retail TouchPoints

APRIL 27, 2021

FedEx and Adobe have entered a multi-year collaboration that will begin with the integration of Adobe Commerce with ShopRunner, an ecommerce platform and subsidiary of FedEx Services.

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Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. The offering was previously only available by invitation.

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365 Retail

MAY 1, 2024

Immaculate IT support makes navigating the complexities of online business easier. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. Let’s discuss each of them in this blog.

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Retail TouchPoints

JULY 12, 2023

Roku and Shopify have partnered to let viewers purchase products from Shopify merchants directly from their TV through Roku Action Ads. Shoppers who see an ad for a Shopify Merchant can press “OK” on their Roku remote to learn more about the product and purchase it directly from their screen.

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Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. To harness the power of consumers’ online communities, invest in creator relationships across platforms. And of course, building trust throughout the payment process is also incredibly important.

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Retail TouchPoints

AUGUST 13, 2021

As the ecommerce wars heat up, BigCommerce is making a name for itself as one of the top facilitators of digital trade, alongside competitors such as Shopify, Adobe Commerce and Salesforce Commerce Cloud. How do I make sure I’m talking to my shoppers wherever they are?’.

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Retail TouchPoints

AUGUST 7, 2023

Revenues were down more than expected, decreasing 42% YoY to $78 million ; adjusted EBITDA was in line with expectations but still represented a loss of $66 million in the quarter; and monthly active users were down 48% to 12 million. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Retail TouchPoints

NOVEMBER 4, 2020

Because of this ease, merchants have begun relying on POS financing to drive sales growth. McKinsey has found that around 50% to 60% of loans originated at POS are either partially or entirely subsidized by the merchant. According to McKinsey, merchants face up to 2.4X Penalties for exceeding fraud thresholds.

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Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Small Biz Trends

APRIL 15, 2021

Besides having a brick-and-mortar shop, going online to offer your products and services comes with lots of opportunities for your business. An eCommerce platform is a software application that helps businesses sell products and services online. Adding a product comes easy with Shopify.

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Retail TouchPoints

MAY 18, 2021

However, taking advantage of this growing market isn’t easy, with higher churn rates making it difficult for brands to cover acquisition costs and scale revenues. So how can merchants get a piece of the pie? But by employing nine key strategies, merchants of all sizes can run successful subscription programs. Build Awareness.

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Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms.

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. Below, we examine reseller tactics and their potential damage to merchants. How-to tutorials offer step-by-step guides on making a success of a resale operation.

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Inside Retail

FEBRUARY 28, 2022

When your shipping needs are complex, we make things simple. To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. Sustainable shipping and delivery options. Opening up a new arm of the business.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

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Small Biz Trends

JUNE 6, 2022

Although it started much earlier, eCommerce took a new turn when amazon came up with its platform. Since then, many eCommerce platforms have been created and exhausted. Shopify is now one of the biggest eCommerce platforms in the world. Shopify eCommerce Store Masterclass – Start a Business!

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Small Biz Trends

DECEMBER 1, 2022

Yet running a thriving e-commerce business takes more than just offering appealing items. In fact, one of the strategies to becoming a leading e-merchant involves choosing the right technologies. An all-inclusive e-store management platform. Versatile payment processing solutions. So where should you start?

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A1 Retail

SEPTEMBER 27, 2023

Mollie reveals that economically ‘concerned’ consumers are relying more on social media, BNPL, and discounts when shopping online but expect to spend more in the next year Mollie , one of the fastest growing financial service providers in Europe, today unveiled findings from its second annual European Ecommerce Report.

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Retail TouchPoints

SEPTEMBER 8, 2021

Amazon: the Consumer-First Platform. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. These companies, like Shipbob and Flexport, streamline operations and make ecommerce more accessible for brands.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Here’s how to address that problem and move up Maslow’s pyramid to achieve true retail transcendence as a thriving, profitable and customer-focused business.

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Retail TouchPoints

AUGUST 19, 2020

The issue for so many of these companies might have been that the move to e-tail from retail meant giving up their own brand and an experience their customers love, and joining up with one of these giants as a nameless, faceless merchant amidst a sea of millions. The easier option is in fact to move away from giant e-Commerce marketplaces.

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Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Touchless Delivery Abuse Risk.

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Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. Source: Javelin Research.

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Star Miconics

AUGUST 26, 2022

The future of hospitality is connected, and for many tech-enabled businesses that offer alternative dining and shopping experiences, that future is already here. Companies need new technology to reach customers and give them convenient ways to purchase products and services. Many of these services provide ongoing IT support.

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Retail TouchPoints

OCTOBER 12, 2020

Companies that get things right will not only see an immediate uptick in revenue, they’re likely to forge stronger long-term relationships with customers. Although it’s tempting to hunker down — and double down — on time-tested marketing and sales methods, now is the time to rethink and rewire sales, operations, logistics and support.

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Retail TouchPoints

AUGUST 11, 2022

The very thing that helped it grow so large, so quickly — shockingly cheap products — was also what caused the platform to lose favor with shoppers when those products sometimes turned out to be cheaply made or deceptively marketed and took weeks to arrive. To achieve the aforementioned ship-righting, Talwar is focusing on three key areas: 1.

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365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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Inside Retail

NOVEMBER 3, 2022

For the uninitiated, Shop Premium Outlets platform is a joint venture between Simon and Rue Gilt Groupe. During each event, they will be able to virtually browse and purchase SPO’s inventory from participating brands and have the items shipped directly to their door. Digitising every aspect of the merchant operations is also key.

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Retail Minded

SEPTEMBER 21, 2021

Factor in the global pandemic and POS systems were challenged to become as sophisticated as they’ve ever been to keep up with both consumer expectations and retailers having to quickly adjust to sourcing challenges, contactless experiences, heightened shipping demands and more. Unified Commerce Platforms. Pandemic Challenges Resolved.

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Independent Retailer

NOVEMBER 2, 2021

Retailers with online stores need to make sure their site search function is up-to-snuff or they stand to lose revenue. Consider artificial intelligence platforms to amplify the ecommerce site search. Crypto Payments Help Deliver a Competitive Advantage. Prepare for typos and misspelling.

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Mass Relators

APRIL 20, 2022

SEATTLE — Amazon Prime will soon offer members to get perks like free delivery even when they are shopping from other online merchants. “We Members will have the flexibility to shop from merchants directly, all while enjoying the fast, free delivery, seamless checkout, and easy returns they’ve come to know and love from Amazon.”.

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Indigo 9 Digital

APRIL 5, 2022

billion in revenue in the twelve months ending September 30, 2021. Alibaba is so large it can be hard to keep track of all of its moving parts but here is an overview of three of its core businesses: alibaba.com, tmall.com and taobao.com. Alibaba does not charge merchants on Taobao listing or transactions fees. Alibaba had 1.3

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them.

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Retail TouchPoints

OCTOBER 26, 2022

In 2020 she launched cross-border B2B ecommerce platform Qalara , which connects Indian and Southeast Asian artisans, producers and manufacturers with buyers around the world and where she now serves as CEO. And] with all this digitization, there are so many more small- and medium-sized merchants around the world that need to source to sell.

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