Retail TouchPoints

JANUARY 10, 2024

He works remotely on a small farm in Ohio, although his office at national architecture firm KTGY is based in California. That means he studies culture and how we as humans live, interact and respond emotionally and physically to the world around us in order to help brands shape their physical experiences. People are still the same.

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Retail TouchPoints

MARCH 7, 2024

The company, in operation for 12 years, boasts clients including Walt Disney Imagineering (where Harmon himself worked for three years), Sea World , Hershey Park , Google and Universal Creative. Retail TouchPoints (RTP): How do you define customer engagement? RTP: How would that apply in a retail setting?

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Retail TouchPoints

MARCH 8, 2024

It was such a great way to grow up; it really helped me develop a work ethic. If I wanted that $60 Chanel bronzer that I’d seen in Allure , I had to work an entire summer. It was part of how I paid for college. I got to work with Dr. Robb, one of the co-founders, to create formulations, and then the engineers.

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Inside Retail

FEBRUARY 18, 2024

Inside Retail: Tell me about your career journey and how you got into the retail industry? I worked alongside my sister Hannah for years at the Salamanca markets and learned the tricks of the trade from the age of 12. IR: What are some of the challenges you’ve faced in your career and how have you dealt with them?

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Marketing Fulfillment Location ATS 279

Retail TouchPoints

FEBRUARY 26, 2024

One thing that has changed, though, is how Sherwood and his team are equipping themselves to meet the needs of those customers. I was working with various people [to prepare for a sale], and these were people who knew me when I was 6 years old,” Sherwood recounted. “My

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Retail TouchPoints

MARCH 20, 2024

Global design and consultancy organization Arcadis (formerly CallisonRTKL) recently worked with Saks to reinvent its West Coast flagship experience. but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. When they go shopping, they want to be treated specially.

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Retail TouchPoints

FEBRUARY 28, 2024

I’m excited about the idea of getting the static board that everyone is going to see, and then the digital that will enable a variety of content within it. We’ve heard that people are going to buy everything online and through Amazon , but we’re now seeing that people want to get out of their houses. The vast majority ( 88% ) of U.S.

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Retail TouchPoints

JANUARY 4, 2024

Retail TouchPoints: How do you see drone delivery advancing, both as an industry and at Wing? Photo courtesy Wing Shannon Nash: When you look at how [last-mile delivery] is going to scale, it’s going to be through volume and efficiencies. But there are a lot of use cases for small items that make sense.

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Consumer Fulfillment ATS 286

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. The other one we have talked about forever, but that now actually works, is electronic shelf labels (ESL). A lot of retail [decision-making] is ‘having done it before’, it’s experience-based.

Consumer 289

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Retail TouchPoints

JANUARY 23, 2024

Sucharita Kodali, Forrester VP and Principal Analyst, agreed, but noted that the big question is whether the 40,000 attendees are “actually going to open their wallets and spend more on the technologies they need to differentiate themselves,” she said. “I Coming in, I felt this was going to be a proving point for AI. It clearly is.

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Inside Retail

APRIL 29, 2024

I nside Retail: Congratulations on your appointment to the board of Good360, can you share how this decision came about and what your role will involve? Back in my Big W days I worked with Good360 and was heavily involved in bringing them into the business. IR: How did you encounter Good360 initially? David Walker: Thank you.

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Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. for a lot longer than it has in the UK.

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Consumer Shopping Marketing Promotions 289

Retail TouchPoints

MARCH 5, 2024

The way that we assess all the opportunities that come in is thinking about how we can do something truly different,” D’Arcy said in an interview with Retail TouchPoints. How do we make sure that we can drive brand love that goes beyond something that is very superficial? And now, people are traveling more.

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Inside Retail

AUGUST 17, 2023

Liana Lorenzato, the head of marketing at Modibodi , discusses work-life balance, juggling short and long-term goals, and lessons learned from The Devil Wears Prada. Inside Retail: Do you have any personal strategies to foster a healthy work-life balance? How do you ‘turn off’ from work? It’s not easy.

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Retail TouchPoints

FEBRUARY 20, 2024

” Throughout his career, he has studied the influence of culture on self-expression and identity, and how these personal ties impact our behaviors. Takeaway 2: The best brands transcend categories In his time working for Beyoncé, Collins witnessed her cultural impact and her ability to “transcend being a musical artist.

Consumer 262

Consumer Marketing Planning Social Commerce 262

Retail TouchPoints

MARCH 21, 2024

The economics for retailers are clear — but what’s less clear is how consumers will respond now that they have so many options to choose from. So how does Target plan to beat these odds, especially as a latecomer in its sector? The landscape is going to continue to evolve, so we have set ourselves up to be nimble.”

Consumer 277

Consumer Shipping Planning ATS 277

Inside Retail

OCTOBER 24, 2023

Here, we speak with founder Sandra Foti about what inspired her to start the business, opening a new production facility, and how she approaches brand collaborations. Sandra Foti: I come from a very entrepreneurial family, so starting businesses and having a go is not unusual. How do we choose whom to collaborate with?

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Retail TouchPoints

MARCH 16, 2023

When you compare how quickly this thing is going to how quickly everybody got on the internet or how quickly everybody got an iPhone, it’s night and day. I actually think generative AI is going to be bigger than the internet or smartphones in ecommerce.” You’ve got to get in there,” he urged.

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Retail TouchPoints

JUNE 15, 2023

A retailer’s marketing campaign is only as good as the creativity behind it, no matter how advanced the tools used to communicate it may be. First and foremost, we made it fun — we worked with gamification experts. You can go after them with your legal department. We made it visually compelling but also accessible. said Lehman.

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Retail TouchPoints

JANUARY 22, 2024

In this regard, one of the most important tools in Ford’s arsenal is digital experience platform FullStory , which has worked with the company for going on four years now. But people definitely recognize Kimberly-Clark’s products, which include a host of household names like Huggies , Depends , Scott , Viva , Kotex and Cottonelle.

Consumer 264

Consumer Marketing Spend Marketing Customer Experience 264

Retail TouchPoints

MARCH 6, 2024

Also known as The Dolphin, this Dorset, England-based mixed-use destination combines retail, healthcare, co-working space and community-driven activations. That sits along two strands: one being, how do you shift the culture internally? That sits along two strands: one being, how do you shift the culture internally?

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Inside Retail

APRIL 18, 2024

He pointed to Drunk Elephant and Makeup By Mario as two examples of how the retailer has helped provide a platform for founder-led brands to grow globally. “I French prestige beauty retailer Sephora is widely recognised as a leader in its category, with 3000 stores and 52,000 team members operating worldwide.

Beauty and Health 263

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Retail TouchPoints

MARCH 14, 2024

Today the mall spans more than 450,000 square feet with another 250,000-square-foot addition in the works , and it is the most profitable shopping center in the world , raking in $2,555 per square foot, according to Insider Monkey. Our customer was our tenant, and our tenants’ customers were the end customers, but that doesn’t work anymore.

Shopping 299

Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Technology is going to be central [to the store experience] — it has to be. Gonzalez: The community-driven aspect is a big part of it.

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Retail TouchPoints

FEBRUARY 6, 2024

Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers. If brands are going to make the most of this powerful technology, they are going to need to answer these questions first.

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Shopping Consumer Marketing ATS 298

Inside Retail

OCTOBER 17, 2023

Inside Retail : Tell me about your brand, Mia Fratino, and how it started. I grew up on the factory floor and got to learn how it all worked. It’s non-labour intensive, so you can manufacture in Australia, whereas the finishing process, which is how Tim’s business operated, requires a lot more staff, which is expensive.

Fashion 264

Fashion Marketing Consumer Shopping 264

Inside Retail

JULY 23, 2023

At last week’s Online Retailer 2023 conference in Sydney, industry leaders got together to discuss the massive implications this change has for the industry, and discussed how brands can get their supply chains in order before regulation forces their hand. However, taking advantage of this opportunity is going to require quite a bit of work.

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Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 298

Merchant Services ATS Customer Experience Marketing 298

Inside Retail

APRIL 23, 2024

When I was a kid, the term ‘kiosk’ meant a building at the beach where we would go and buy ice creams and bags of candy with our loose change. How strong will our social connections be in the future? I was born in the late 1970s. The drive-through at McDonald’s was a novelty and the quickest way to get fast food.

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Retail TouchPoints

OCTOBER 26, 2023

We were challenged from the beginning to think about how to build both together.” Babcock sat down with Retail TouchPoints to talk about where she’s looking next and how the idiosyncrasies of Home Depot’s customers and stores have helped define its differentiators amid a “sea of retail media networks.”

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Planning Advertising Marketing Returns 278

Inside Retail

SEPTEMBER 20, 2023

But these days they have a new tool to rely on that takes away the guesswork: Experimentation shortens the time it takes to go to market and speeds the improvement process. Or how they behave if they visit using a certain device, or from a certain location. The benefits to a retailer of experimentation are easily quantifiable.

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Checkout Marketing Accessories Advertising 264

Inside Retail

JULY 17, 2023

Inside Retail : Can you talk us through what the past few years have been like at MCoBeauty, and how you’ve seen customers’ standards changing? How has that affected the brand’s positioning as a luxe-for-less offering? We haven’t got the plan locked in just yet, but we’re definitely going there next year.

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Advertising Marketing Planning Management 245

Inside Retail

NOVEMBER 13, 2023

Zero10 is a fashion tech company that has previously worked with international brands such as Tommy Hilfiger, Coach, Calvin Klein and JD Sports across several AR projects. Beyond mirrors, Ikea has an AR app called The Place, which allows customers to virtually place furniture in their home to see how an item will look in the room.

Fashion 290

Fashion Shopping Customer Experience Marketing 290

Retail TouchPoints

NOVEMBER 7, 2022

The brand and its founder Gregg Renfrew have also become known for their advocacy work, pushing for policy change at the state and federal levels to better protect consumers. To date, Beautycounter’s efforts have resulted in the passage of more than 10 pieces of legislation , with nine more in the works.

Beauty and Health 264

Beauty and Health Consumer Planning Marketing 264

Retail TouchPoints

JANUARY 18, 2023

Online retailers must prove that their business can go the distance without the performance-enhancing drugs of third-party cookies and government-funded consumer spending. Jake Cook: In this post-iOS world, the first thing to look for is how much of the traffic or users were acquired through, say, Instagram or Facebook ads.

Consumer 277

Consumer Marketing Advertising Shipping 277

Inside Retail

MARCH 19, 2024

How is this even possible? Instead it works with independent suppliers who can design and manufacture a garment in two weeks. link] How Shein Built a $66B Fast-Fashion Empire (WSJ) Shifting from fast to ultra-fast fashion has serious environmental and social consequences. And let’s not forget the power of consumers.

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Retail TouchPoints

FEBRUARY 6, 2023

Amazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. Despite this temporary setback, Jassy expects the company to find what it’s looking for in 2023. “We’re working hard at it,” said Jassy. “We billion in 2021.

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