Hyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. This is where ERP and CRM integration comes into play. What is an ERP? They write about how improving customer journeys increases business growth. Still not sure about the link?

Payment Services 106

Payment Services Customer Experience Inventory Management Accounting 106

365 Retail

FEBRUARY 1, 2024

In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software. Modern PoS systems often offer cloud-based or remote access features, allowing managers to monitor business operations from anywhere.

Merchant Services 52

Merchant Services Payment Services Inventory Management Management 52

Small Biz Trends

JUNE 30, 2022

Or what if your product’s features are still under testing, leading to unstable demo environments? The solution is to create a sandbox that highlights the best features of your product. Your marketing team can create an interactive product demo on your website, giving prospects the chance to explore features at their own pace.

Accounting 105

Accounting Marketing Customer Experience Marketing Spend 105

365 Retail

APRIL 19, 2024

Marketing analytics Salesforce Einstein Analytics, now known as Tableau CRM, provides a suite of artificial intelligence and machine learning tools that enable businesses to explore, visualize, and analyze data from multiple digital marketing channels.

Marketing 52

Marketing Marketing Spend Management Planning 52

Retail TouchPoints

SEPTEMBER 2, 2020

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Research Wine: Vivino’s search feature lets users search by rating, taste characteristics, wine type (red, white, sparkling, etc.), That’s our secret sauce.

Merchant Services 249

Merchant Services Shopping Customer Experience Shipping 249

Mass Relators

MARCH 27, 2023

SAN FRANCISCO — Instacart has introduced new digital marketing tools designed to help retailers create more affordable, personalized experiences for their customers and build brand loyalty, the company said on Monday.

Marketing 52

Marketing Promotions Accounting Grocer 52

Inside Retail

SEPTEMBER 26, 2022

Leveraging our key CRM programs allowed us to tier our reward systems and curate customised experiences to incentivise our customers,” she said. Leveraging our key CRM programs allowed us to tier our reward systems and curate customised experiences to incentivise our customers,” she said. Holding on to customers.

ATS 130

ATS Clienteling Shopping Boutique 130

Hyken

OCTOBER 29, 2021

With features that ensure support agents understand, answer, and solve customer problems, the call center will become productive and profitable. It boosts efficiency, spreads knowledge, ensures better content consistency, improves customer service quality thereby increasing the loyalty and trust of the customers. CRM integration .

Management 63

Management Customer Experience Consumer ATS 63

Hyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. Essentially, transactional vs. relational customer service is the difference between a one-time purchase and lifelong customer loyalty. .

Customer Experience 63

Customer Experience Clienteling Target Market Fulfillment 63

Hyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. We all know that the retail landscape changed massively in 2020. There are simply too many other options to waste time on a subpar one.

Payment Services 115

Payment Services Checkout Kiosk Customer Experience 115

Retail TouchPoints

MAY 26, 2021

saw an increase in its holiday campaign’s click-through rate of over 400% when compared to a similar campaign in the previous year that did not feature personalization. Traditional Personalized Video: Videos that use “traditional personalization” are pre-rendered as a template, destined for a segmented list of your CRM audience.

Marketing 174

Marketing Advertising Consumer Promotions 174

The Retail Creative and Consulting Agency

JUNE 27, 2021

Watch out for CRM companies that position their B2B software as suitable for B2C. When the objective is loyalty, customer retention, lifetime value and cultivation of a relationship, be careful to select what amounts to a white-glove text service. I have demo’d many and chose to feature Endear for its unique B2C solution.

Clienteling 40

Clienteling Customer Retention Marketing Consumer 40

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 142

Consumer Payment Services Fulfillment Advertising 142

Hyken

JULY 14, 2023

This week, we feature an article by Christopher Jan Benitez, a writer specializing in digital marketing and customer experience. Improved customer loyalty and retention – Sending these emails can help build customer loyalty and trust. Creating a more personalized experience can also reduce churn rates.

Customer Experience 52

Customer Experience Marketing Location 52

Inside Retail

JUNE 29, 2021

As travel took a downturn last year, innovative luggage retailers like Tumi took the opportunity to get creative and find new ways of connecting with customers. Here, vice president of Tumi Asia Pacific and Middle East Adam Hershman discusses how the luxury brand navigated Covid and its plans for the future.

Accessories 227

Accessories Consumer Customer Experience Shopping 227

Hyken

AUGUST 1, 2022

After all, customers make buying decisions based on their experiences, so no matter what originally attracted them, their customer service interactions can dictate loyalty or loss. Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week.

Customer Experience 57

Customer Experience Marketing ATS 57

Inside Retail

OCTOBER 11, 2021

Local luxury fashion brand Camilla is well-loved for its vibrant prints and colours, and glamorously distinctive collections. Paul Zahra: Tell us more about the business and what makes the brand so unique. I think she’s worked from what she would wear herself and many, many chats with girlfriends along the way. It’s disruptive. .

Fashion 264

Fashion Payment Services Boutique Drop-Shipping 264

Retalon

FEBRUARY 15, 2024

Retail analytics insights have morphed into a critical tool for decision-makers, striving to foster growth and customer loyalty. Retail analytics insights directly impact sales and customer loyalty by enabling more personalized shopping experiences and efficient inventory management.

Inventory Management 41

Inventory Management Management Marketing Inventory Turnover 41

VMS

JUNE 23, 2021

The answer lies in the basic tenet of retailing: delivering good customer service that drives sales and translates to strong brand loyalty. Think of a 1940s Norman Rockwell-like scene featuring a general store owner serving his customers. The gold standard for customer service has nothing to do with technology.

Visual Merchandising 52

Visual Merchandising Management Promotions Customer Experience 52

365 Retail

NOVEMBER 1, 2022

This is a big shift as for the last three years the show predominantly featured fast fashion companies, although now it seems the show is adopting more eco-friendly advertisements. Popular brands such as ASOS have been leading the way by creating their own marketplaces, following closely behind Puma, Pretty Little Thing and eBay.

Payment Services 52

Payment Services Shopping Customer Retention Fast Fashion 52

Retail TouchPoints

OCTOBER 28, 2022

While most retail ERP software solutions at a fundamental level offer similar functionality, they each have their own features and specialties. That being said, there are some features the system you choose absolutely must have. Here is a list of the top five retail ERP software features to look for when choosing yours: 1.

Supply Chain Management 270

Supply Chain Management Inventory Management Management Accounting 270

Hyken

OCTOBER 27, 2023

This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware. She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment.

Customer Experience 47

Customer Experience Customer Retention Promotions Fulfillment 47

365 Retail

NOVEMBER 13, 2023

Seasonal demand stands out as a challenging time with wildly fluctuating orders for stock or services. Yet potentially it can be a very rewarding period for sales if forecast and managed correctly. Climatic conditions favouring specific products is another example – think ice cream in summer or parkas and umbrellas in winter.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail Focus

MARCH 2, 2022

By taking the responsible and analytical tasks of finance to mind, the financial CRM sector is evolving at a rapid speed. . The most suitable financial CRM can assist businesses in properly sorting a large quantity of information to efficiently optimize their operations, boost their sales effectiveness, and accelerate their sales process.

Finance 130

Finance Advertising Management Marketing 130

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Integration with CRM is an important unlock, enabling businesses to drive relevance in engagement.”

Point of Sale 235

Point of Sale Merchant Services Payment Services Checkout 235

Hyken

OCTOBER 6, 2023

This week, we feature an article by Claron Kinny, Content Specialist at Beaconstac , the one-stop solution for all things QR. He writes about the strategies and tools to build customer loyalty. Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape.

Customer Experience 50

Customer Experience Planning Management Marketing 50

Small Biz Trends

APRIL 15, 2021

When choosing eCommerce software for your online store, you’ll be looking at a variety of features. Besides having a brick-and-mortar shop, going online to offer your products and services comes with lots of opportunities for your business. Top 12 Ecommerce Software Options for Small Business.

Merchant Services 122

Merchant Services Payment Services Drop-Shipping Shipping 122

Retail TouchPoints

JANUARY 21, 2021

Chewy CEO Sumit Singh noted that these new customers will continue to come to the brand “with inquiries, demands and elevated expectations [for which] we’ll have to gear up to ensure we’re meeting [them] through our innovation and our great service.”. We had to flex all our muscles,” Singh said.

Beauty and Health 230

Beauty and Health Customer Experience Marketing Consumer 230

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer.

Payment Services 223

Payment Services Merchant Services Consumer Customer Experience 223

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

Build Customer Loyalty. In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage.

Payment Services 74

Payment Services Point of Sale Customer Retention Customer Experience 74

Hyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. He shares how organizations can identify and solve customer pain points. What are customer pain points?

Customer Experience 40

Customer Experience Advertising Consumer Marketing 40

Hyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. Combined with data from your CRM and these VoC techniques should provide you with a relatively clear view of what customers want from your brand based on a volume of collected data. Think about your most recent customer experience.

Customer Experience 57

Customer Experience Management Marketing Consumer 57

Retail Geek

JULY 16, 2021

A weekly podcast with the latest e-commerce news and events. In episode 270 is a deep dive into microservices and the future of e-commerce platforms, with Kelly Goetsch, Chairman of the MACH Alliance. We’re taking a summer break next week, so no show the week of July 19th. Transcript. Scot: [1:43] I will work Amazon don’t you worry.

Merchant Services 98

Merchant Services Marketing ATS Management 98

Retail Minded

AUGUST 24, 2021

Instagram’s shopping feature now allows users to pay for items in-app, so followers can buy products without stepping away from the conversation. During the pandemic, much like our working lives and our socialising, retail had to migrate solely online – and with this seismic shift, shopper expectations have skyrocketed. .

Merchant Services 52

Merchant Services Consumer Inventory Management Shopping 52