Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

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Social Commerce Inventory Management Customer Experience Payment Services 242

Retail TouchPoints

APRIL 8, 2024

The non-alcoholic (NA) beverage brand plans to continue operating as a wholesaler and a DTC ecommerce retailer. Boisson has filed for Chapter 11 bankruptcy protection and shuttered its eight brick-and-mortar stores, according to multiple media reports and a LinkedIn blog post by Boisson founder Nicholas Bodkins.

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Wholesale Fulfillment Planning Location 263

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

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Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

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Retail TouchPoints

APRIL 23, 2024

Saks has joined peers like Nordstrom and Macy’s by launching a retail media network that will enable its brand partners to connect more directly with the Saks customer base through digital advertising. As Saks noted in its announcement, the retailer is one of the first in the luxury space to introduce a retail media offering.

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Advertising Customer Experience Management Consumer 247

Retail TouchPoints

MARCH 15, 2024

After all, a digital shelf displays your products for the customer to browse, just like a shelf in a brick-and-mortar store would. While customers come to browse the physical shelf, your digital shelf goes to the customer. It may even improve customer experience by providing opportunities to buy items at a lower cost.

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Retail TouchPoints

JUNE 13, 2023

In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. correctly, these chatbots can anticipate and answer customers’ most frequently asked questions, speak with brand tone and style and help remove barriers to purchase.

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Retail TouchPoints

DECEMBER 18, 2023

But the advent of artificial intelligence (AI) has transformed the quest for the perfect online purchase and unleashed a remarkable evolution in ecommerce. The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. Multiply that by the 33.4

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Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. Why is Ecommerce Profitability So Elusive?

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Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte.

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Shopping Customer Experience Accessories Marketing 266

Retail TouchPoints

MARCH 21, 2024

In the ever-evolving landscape of ecommerce, retailers face the ongoing challenge of adapting their cloud infrastructure to meet the demands of unpredictable consumer behavior. Here are three key components of a well-managed ecommerce cloud strategy. So Who’s Doing It Well?

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Retail TouchPoints

MARCH 1, 2024

Powered by Walmart GoLocal , the service was initially launched last year and is part of the retailer’s broader focus on creating a frictionless ecommerce fulfillment experience for customers across the U.S. Orders will then be picked up by a delivery driver and dropped off at the customer’s desired location. ”

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Retail TouchPoints

APRIL 20, 2023

Members (who currently number in the thousands , according to Saks) have access to digital and in-person styling services, dedicated customer support and perks throughout the year, including early access to pre-order sales events, Try Before You Buy and surprise gifts for birthdays, holidays and membership milestones. .

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Jewelry Customer Experience Shipping Shopping 321

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As There’s plenty more ecommerce inspiration where that came from!

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Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% The ultimate approach that smart ecommerce companies follow in that regard is automation. The power of ecommerce automation is typically two-fold.

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Payment Services Advertising Returns Checkout 363

Retail TouchPoints

DECEMBER 13, 2023

Women’s DTC specialty retailer Coldwater Creek has unveiled a new ecommerce website featuring a modernized look and tech stack. It features an elevated look and customer experience with nature-inspired color palettes, intuitive navigation, engaging imagery and immersive storytelling to enrich the shopping experience.

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Specialty Retailers Customer Experience Planning Shopping 249

Retail TouchPoints

NOVEMBER 2, 2023

Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and experiences — commonly known as personalization — ecommerce companies can increase engagement, conversion, average order value and ultimately, revenue. But potential obstacles lie ahead.

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Marketing Customer Experience Management Consumer 245

Retail TouchPoints

FEBRUARY 6, 2024

Saks , the ecommerce counterpart of Saks Fifth Avenue , has launched a new partnership with luxury electric vehicle company Lucid across its website and stores. Customers also can book a Lucid demo drive on Saks.com or in person at select Saks Fifth Avenue store locations. Chicago, Greenwich, Conn.,

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Retail TouchPoints

SEPTEMBER 19, 2023

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and cultivate customer loyalty. However, these searching customers are not always finding what they’re looking for. The most common missing element: error tolerance.

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Customer Experience Checkout Marketing Spend Consumer 264

Retail TouchPoints

OCTOBER 20, 2023

HomeGoods will shut down its ecommerce site on Oct. The off-price furniture and décor retailer, a subsidiary of The TJX Companies , made a belated ecommerce debut in September 2021 but now has decided to focus its energies on the in-store experience. “We

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Fashion Shopping ATS Store Operations 262

Retail TouchPoints

JUNE 7, 2023

In the wake of OpenAI’s explosion in popularity, every other ecommerce and marketing technology company appears to be hitting the market claiming to have an artificial intelligence solution. Ecommerce companies looking to adopt an AI and machine learning-powered solution should take note.

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Marketing Advertising Customer Experience Consumer 249

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. Then we turned to ecommerce, clicking through pages and pages of items in hopes of finding that rare pearl.

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Consumer Customer Experience Checkout Shopping 282

Retail TouchPoints

APRIL 22, 2024

We had a customer walk into our first store in East Haven, Conn. I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. Farid Silber: We made that change back in 2019 when I took over the ecommerce team. times a year.

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Fulfillment Marketing Consumer Shopping 225

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that.

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Marketing Management Fulfillment Shipping 298

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers.

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Shipping Wholesale Fulfillment Consumer 258

Retail TouchPoints

JANUARY 23, 2023

The launch is a first for an ecommerce company in India and a signal of the rapid growth in that region, which is the fastest-growing ecommerce market in the world, according to eMarketer. Amazon has brought its dedicated air cargo network, Amazon Air, to India — the third market for the service after the U.S. and Europe.

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Retail TouchPoints

JANUARY 18, 2023

The ecommerce pandemic party is officially over. Just like Airbnb was built out of a financial crisis, I think we’ll see some really interesting, resilient ecommerce companies pop up out of the ashes of this. Retail TouchPoints: So what are the traits that indicate a resilient ecommerce business?

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Consumer Marketing Advertising Shipping 256

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

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Customer Retention Shipping Customer Experience Checkout 264

Retail TouchPoints

FEBRUARY 15, 2024

As an ecommerce product executive, I believe that my cohort of peers has a social imperative to develop products with human connection in mind. If the social media giants can introduce commerce into their platforms, we can do the reverse by building ecommerce platforms that are conducive to positive interpersonal interaction.

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Consumer Customer Experience Shopping Marketing 242

Retail Times

MAY 16, 2023

Seventy per cent of ecommerce retailers said their top priority for 2023 was to acquire more customers, and 58% of retailers questioned said they would look to invest more in achieving that. The in-depth Pulse Ecommerce Survey […] If you want more information Retail Times get in touch!

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Retail TouchPoints

APRIL 3, 2023

The ecommerce retailer will fund and protect its near-term operations and cover administrative expenses through access to its cash collateral. Spresso customers are not expected to experience any disruption of service during the sale process, which will result in first lien lenders taking control of the platform.

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Retail TouchPoints

JANUARY 11, 2024

Just as with the acceleration of digital in the dawn of ecommerce, and again during the early days of COVID when companies that took a “wait and see approach” were left far behind, we’re again at a pivotal moment. Support and scale customer service. As some retailers know all too well, a brand is only as good as its customer service.

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Management Customer Experience Consumer Marketing 251

Retail TouchPoints

FEBRUARY 20, 2024

A veteran merchandiser with expertise in ecommerce, Holt held various leadership roles at Walmart and Target before joining Conn’s HomePlus in 2021. Chandra’s retail and leadership expertise and proven ecommerce track record make her an invaluable addition to our team to drive Bed Bath & Beyond forward.

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Home Furnishings Management ATS Marketing 261

Retail TouchPoints

JUNE 20, 2023

Amazon: the Ecommerce Gorilla Still Behind in Generative AI Why is generative AI crucial for Amazon? Indeed, Amazon takes search seriously and has an entire subsidiary called A9, referring to the nine letters in the word ‘algorithm,’ focused on building leading ecommerce search technology.

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Retail TouchPoints

SEPTEMBER 7, 2023

“Utilizing all of our stores nationwide for online delivery and fulfillment allows us to offer a fast, convenient and frictionless delivery option for our customers and is essential to our omnichannel transformation,” said Olivia McDaniel, VP of Marketing at Books-A-Million in a statement. “As

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