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Redbubble may appeal court order to pay Hells Angels for using logo

Inside Retail

Redbubble has been ordered to fork out $78,000 to the Hells Angels for using its logo without permission, the second copyright case brought against the online marketplace in the last three years by the motorcycle club. It was awarded $5000 in damages after the court recognised the logo was used on several t-shirts and a poster.

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A Small but Powerful Surprise

Hyken

If you have experienced randomly searched luggage, then you’ll know that the TSA leaves a card stating “Notice of Baggage Inspection.” On this particular trip, George’s luggage was opened, inspected and the obligatory notice was placed on top of his clothes. . But there was something special about this particular notice.

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What’s your Passion?

Hyken

Something I noticed right away was the customer-centric culture that was part of the atmosphere of the resort. It was small, yet noticeable. Your customers start to notice. Maybe they notice everything, or maybe just one enhancement. The point is they notice, and that’s good. Copyright © MMXXI, Shep Hyken).

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Don’t Cut What Is Obvious to the Customer??

Hyken

I hate that that would happen at all, but if you cut employees on the front line, there’s a good chance your customers will notice. I’m not the only one who noticed. Cutting the quality of any of your products could cause customers to notice and seek out the competition, hoping for something better. . So here is my idea.

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The Three N’s of Employee Fulfillment

Hyken

If you want to keep great employees, you must make them feel needed, noticed and known. Noticed: Do you notice the good work your employees are doing? It creates very fulfilling moments when the boss notices employees doing the right thing and tells them. . Copyright © MMXXI, Shep Hyken). If so, tell them!

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The Unexpected Stands Out – Especially If It’s Bad

Hyken

First, consider that the unexpected stands out, while the expected seldom gets noticed. However, it is human nature to notice what hurts more than what feels good. Copyright © MMXXI, Shep Hyken). And a good experience is always expected. So, when a customer receives a bad experience, it stands out, because it’s unexpected.

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Never, Never, Never Be Late

Hyken

Be proactive and reach out to the customer before they notice the problem. Copyright © MMXXI, Shep Hyken). I would agree that there is nothing you can do about being late in some cases, but there are steps you can take to keep your customer happy – at least somewhat happy. It’s pretty simple. You must state the facts.

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