Retail TouchPoints

JUNE 23, 2020

In an ongoing effort to restructure its operations, improve efficiencies and better align its costs, Bed Bath & Beyond is reportedly pursuing the sale of its Christmas Tree Shops and Cost Plus divisions and closing contact centers in Ocoee, Fla. and Layton, Utah, affecting approximately 230 and 285 employees, respectively.

Shopping 214

Shopping Store Operations Customer Experience Marketing 214

Cisco Retail

MAY 20, 2021

A few years ago, when the contact center industry started talking about cloud being the inevitable next step in the evolution of the contact centers, there were some specific benefits which fueled that trend, such as faster delivery of innovation and updates. End-to-end contact center visibility. Cloud-like upgrade capabilities.

Customer Experience 86

Customer Experience Planning ATS 86

Retail Customer Experience

OCTOBER 25, 2023

Apparel company Lands’ End wanted to give agents more flexibility and involvement with scheduling while modernizing contact center operations in the cloud. Implementing NICE WFM Suite with Employee Engagement Manager supports the company’s transition to employing more home-based agents and won fast praise from agents and leaders alike.

Employee Engagement 64

Employee Engagement Apparel Management 64

Hyken

APRIL 14, 2023

She shares how leaders can keep contact center agents happy and engaged in the changing work environment that now includes hybrid and remote work setups. Customer contact agents hold one of the most important keys to the success of any business in the palms of their hands – customer satisfaction.

Management 53

Management Employee Engagement Planning Customer Experience 53

Independent Retailer

MAY 5, 2022

Constant Contact recently published new research exploring how U.S. Constant Contact’s report indicates the desire to support small businesses remains strong. The post Constant Contact Proves Small Businesses Power Life in America appeared first on Independent Retailer.

Consumer 75

Consumer Shopping Planning Marketing 75

Retail Dive

AUGUST 24, 2021

The DTC brand is placing ads in the search results of the contact lenses specialist that the latter claims lead consumers to a confusingly similar site.

ATS 109

ATS Consumer 109

Hyken

AUGUST 5, 2022

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. Improve first contact query resolution .

Customer Experience 59

Customer Experience Marketing Management ATS 59

Hyken

DECEMBER 16, 2022

He writes about ‘quiet quitting’ and how contact centers can resolve this challenge in their organization. This trend is concerning for those within the contact center industry, with employee retention and recruitment already at a record low. How can the contact center industry resolve this challenge? . The verdict.

Fulfillment 55

Fulfillment Accounting Employee Engagement Management 55

Retail Times

OCTOBER 26, 2023

Boots Opticians has announced even bigger benefits and better discounts for customers who sign up to the Contact Lens Rewards Plan. Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides!

Planning 40

Planning 40

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 With the acquisition, Zoom said it aims to build “the engagement platform of the future.”

Marketing 299

Marketing Customer Experience ATS 299

A1 Retail

JUNE 14, 2021

Additional digital formats will also ensure international reach, new contacts and networking opportunities during the year. “Trade fairs have always been an instrument to revive the economy and trade after a crisis. But nothing is better than personal contact,” Rohde continues.

Consumer 52

Consumer Management Shopping ATS 52

Retail TouchPoints

JUNE 1, 2023

Opticians can then obtain certification and licensure from the American Board of Opticianry and the National Contact Lens Examiners organizations, with Walmart covering any licensure or certification fees. In January , Walmart raised pay for its workers to an hourly average of $17.50

Store Operations 276

Store Operations 276

Inside Retail

APRIL 22, 2024

In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions. Another source said that Myer is looking to further reduce the workforce in the digital department as Barnard wants to offshore further functions.

Department Stores 258

Department Stores Management 258

Inside Retail

APRIL 9, 2024

Pet parents can also contact a vet nurse or email a vet for a free 24-hour response turnaround. Customers who create a pet profile will receive free online veterinarian assistance. The post New pet retailer launches online shopping platform appeared first on Inside Retail Australia.

Shopping 246

Shopping Marketing 246

Inside Retail

APRIL 22, 2024

In 2017, the Australian Financial Review reported that Myer slashed 50 jobs by outsourcing its contact centre and digital services functions. One employee was left “devastated” that about 60 per cent to 70 per cent of their team was made redundant leaving those left to pick up the workload – along with new team members in India.

Department Stores 277

Department Stores Management 277

Inside Retail

FEBRUARY 23, 2023

The Good Guys said the incident impacted 325,000 Concierge members who had set up a My Rewards account and it was also contacting a further 1.5 million Concierge members whose contact details may have been impacted. The Good Guys no longer uses My Rewards to provide member benefits. The post Historic data breach impacts up to 1.85

Accounting 246

Accounting 246

Inside Retail

MARCH 12, 2024

SmartCompany contacted the ACCC, however, the commission was unable to comment on the matter. SmartCompany has also contacted NSW Fair Trading, as well as Consumer Affairs Victoria to see if the Victorian regulator has also received complaints about the Liquorkart.

Fulfillment 275

Fulfillment Accounting Consumer 275

A1 Retail

NOVEMBER 25, 2021

These all deflect more routine queries before they reach a contact centre agent and give customers faster answers, improving the whole experience. This same knowledge can power customer-facing self-service solutions that make it easy for consumers to help themselves.

Consumer 40

Consumer ATS 40

Inside Retail

SEPTEMBER 24, 2022

As Optus began contacting up to 10 million customers who could be victims of a data breach, the Australian Consumer and Competition Commission has warned all of the telco and phone retailer’s customers to protect their accounts and watch for scams. Scammers may use your personal information to contact you by phone, text or email.”

Accounting 246

Accounting Consumer ATS 246

Retail TouchPoints

SEPTEMBER 6, 2023

With no plans to return to brick-and-mortar, the company’s new loyalty program offers the brand another avenue to maintain contact with its consumers. In 2019, Hanna Andersson shifted to a fully DTC model , closing all its stores and ending its wholesale business.

Drop-Shipping 264

Drop-Shipping Wholesale Shipping Returns 264

Inside Retail

JULY 3, 2023

On Monday, news emerged that an internal audit by Uniqlo Australia had revealed staff underpayments dating back seven years, and the brand is currently contacting impacted employees to arrange remediation. Uniqlo accelerated its expansion plans last year by introducing a new brick-and-mortar store in Adelaide’s Myer Centre.

Apparel 244

Apparel Location Planning Consumer 244

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Consumers are only one click away from retailers at all times.

Customer Experience 306

Customer Experience Payment Services Consumer Management 306

Retail Wire

APRIL 4, 2024

The bill is trying to regulate contact between employers and employees outside of working hours.

100

100

Retail TouchPoints

OCTOBER 1, 2022

With customizable tools and analytics, email integration reduces the time you spend sending emails to individual contacts. As a result, you can create predefined lists tailored to different contacts’ needs. Additionally, an integration feature lets you group consumers and contacts according to their overall buying behavior.

Marketing 298

Marketing Checkout Planning Returns 298

Inside Retail

SEPTEMBER 18, 2023

The company said that it is recalling the product due to “weak contacts in the power point” and that it poses a “risk of serious injury or death from fire or electrocution.”

Supermarket 246

Supermarket Returns 246

Inside Retail

AUGUST 18, 2023

Customers are advised to contact the company to receive a fire warning label with instructions to attach to their Beach Oodie products. The recall only applies to products sold between September 29 last year and July 14 this year. The range includes six prints – the blue tie-dye, avocado, happy flowers, charcoal, fruit faces and stripes.

Consumer 246

Consumer Accessories Fashion 246

Hyken

FEBRUARY 12, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? How can AI be used to personalize and contextualize customer experiences in contact centers?

Fulfillment 122

Fulfillment Customer Experience 122

Retail TouchPoints

FEBRUARY 25, 2022

In the gift card crime segment, fraudulent representatives are known to contact potential victims through telephone calls, text, email and social media messages. When contacted by a representative demanding gift-card payment, RGCA advises potential victims to hang up the telephone or remain unresponsive to messages. Postal Service.

Promotions 284

Promotions Consumer Payment Services Shopping 284

Inside Retail

OCTOBER 8, 2023

Though the focus has always been on the ingredients, Foti’s background as a designer, as well as her contacts in the design industry, have been instrumental in shaping the identity of the business, as well as the look and feel of its stores.

Planning 264

Planning ATS 264

Inside Retail

JULY 12, 2023

However, while gift card holders are usually considered unsecured creditors to a business when it enters voluntary administration, Calia says customers seeking refunds for unspent credits should contact Liven directly. SmartCompany has contacted Jirsch Sutherland and Liven for further information.

Payment Services 245

Payment Services Point of Sale Location Shopping 245