Retail TouchPoints

MARCH 16, 2023

[Editor’s note: This is the third article in our series on AI in retail. Since OpenAI debuted ChatGPT a little over three months ago , “generative AI” has become a hot topic and no industry has been left untouched — least of all retail. But how can retail professionals separate the hype from reality? Generative AI] is different.

Merchant Services 321

Merchant Services Visual Merchandising Advertising Management 321

Hyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable.

Customer Experience 63

Customer Experience Consumer Planning ATS 63

Retail TouchPoints

MAY 13, 2021

These new additions, in combination with PayPal’s existing checkout solutions — which include both online and in-store offerings via PayPal and Venmo — will enable PayPal to serve a broader section of the ecommerce customer journey, from discovery to payments to returns and exchanges. “The

Merchant Services 179

Merchant Services Returns Payment Services Checkout 179

Retail TouchPoints

SEPTEMBER 14, 2022

TikTok has since refuted those reports , with a company spokesperson telling Retail TouchPoints that “TikTok has not paused or delayed the rollout of TikTok Shop into any other markets in Europe, including Italy, France, Germany or Spain,” but that for the moment “the focus has been and remains on making TikTok Shop a success in the UK.”

Social Commerce 278

Social Commerce Shopping Advertising Consumer 278

Retail TouchPoints

MAY 24, 2023

The growth of retail media shows no sign of slowing, as established players announce new expansions and new retailers, most recently Save Mart , enter the mix. Kroger Makes Major Push to Expand Retail Media in Stores Kroger plans to add smart screens at 500 of its U.S. stores following a three-year pilot with Cooler Screens.

Advertising 263

Advertising ATS Grocer Planning 263

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Marketing 246

Marketing Retail Marketing Advertising Promotions 246

Retail TouchPoints

AUGUST 11, 2023

Mexican grocer Chedraui , Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. While some of the retailers on the list demonstrated remarkable growth, overall growth was markedly lower than in 2022.

Grocer 246

Grocer Wholesale Supermarket Consumer 246

Retail TouchPoints

FEBRUARY 14, 2024

Retail TouchPoints sat down with Grover to check in on how his latest marketplace endeavor is evolving and get a peek into his crystal ball for what lies ahead in the marketplace landscape. Retail TouchPoints: What makes SPO stand out in the sea of other marketplaces? And a lot of that is because of the Simon DNA.

Shopping 237

Shopping Fulfillment Advertising Location 237

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. Kohl’s , Macy’s and Neiman Marcus are among the retailers that have faced this particular pressure in the last year and a half.

Fulfillment 289

Fulfillment Customer Experience Department Stores Marketing 289

Retail TouchPoints

FEBRUARY 7, 2022

It is uncharted retail territory in many respects. One of the most important things is our tone,” said CEO and Co-founder Adelle Archer in an interview with Retail TouchPoints. “We So while we are very mindful of what our customers are going through and acknowledging of it, we’re also real and genuine.

Consumer 279

Consumer Fulfillment Marketing Customer Experience 279

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

As the winter chill fades away and nature begins to bloom, retailers are presented with a golden opportunity to revitalize their businesses and maximize revenue in the vibrant season of spring. In this article, we’ll explore some effective strategies and merchandising tips to help retailers make the most of the spring season.

Promotions 77

Promotions Outdoor Inventory Management Management 77

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses. Here are the top innovative retail trends to watch in 2024.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

FEBRUARY 13, 2023

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder , an interactive tool designed to help site visitors find the perfect gift for everyone — from infants to adults. As a team, we had a suspicion that people want little bit-sized pieces of context, curation and help.

ATS 276

ATS Shopping Advertising Planning 276

RETAIL MANAGEMENT SOFTWARE

DECEMBER 4, 2023

The holiday season is not just a time for festive decorations and joyous celebrations; it’s also the most lucrative time of the year for retailers. As the season approaches, retailers are gearing up to capture the attention of shoppers and turn browsing into buying. From bustling U.S.

Store Layout 83

Store Layout Shipping Promotions Consumer 83

Retail Bound

DECEMBER 12, 2023

It can not only attract new customers but also retain loyal ones. However, brick-and-mortar stores remain a vital touchpoint for customers to interact with brands. However, brick-and-mortar stores remain a vital touchpoint for customers to interact with brands. What is an in-store audit?

Customer Experience 52

Customer Experience Marketing Location 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Inventory Management Supply Chain Management Store Layout 95

Independent Retailer

AUGUST 5, 2022

Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls. Low-code platforms can be used to develop applications that improve customer service by empowering staff to address issues and reduce support calls. by Nicola Kinsella.

Drop-Shipping 77

Drop-Shipping Fulfillment Shipping Management 77

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Wiser

JULY 23, 2021

However, shoppers have changed, and their demographic profile is no longer enough to identify the touchpoints that create long-term relationships with your customers. You will get to know your customers in all aspects of their digital life, improving conversion rates. Talk to Your Customers. Learn the Customer Journey.

Consumer 144

Consumer Advertising Location ATS 144

Nvidia

JANUARY 13, 2022

The company will share its story at the NRF Big Show , the annual industry gathering of the National Retail Federation in New York, starting Jan. At the same time, customers are placing orders in more ways than ever: for pickup, in drive-throughs and via delivery services, as well as in dining rooms. Who’s hungry?

Kiosk 108

Kiosk Consumer ATS 108

Independent Retailer

SEPTEMBER 28, 2022

“Moving to a headless CMS architecture can help streamline channel management by replacing custom integrations with standard APIs.” ” “These survey findings speak to the curiosity among consumers to try out interesting new digital environments, and the need for retailers and ecommerce sites to keep pace.”

Wholesale 72

Wholesale Management Retail Trends Consumer 72

Independent Retailer

AUGUST 2, 2022

It can be tempting to react to technology trends in order to keep up with competitors, but it is more important to evaluate a technology’s utility and how it aligns with your customers’ needs. Customer feedback will always be your biggest opportunity to improve. Retail Index. by Meghan Goetz.

Customer Experience 65

Customer Experience Kiosk Promotions Shopping 65

Hunton Andrews Kurth

AUGUST 17, 2023

A longer version of this blog post originally appeared as an article in Retail TouchPoints: Policing Your Brand on Online Marketplaces: an Intellectual Property Guide for Retailers. Retailers often face brand policing challenges on online resale platforms such as Wayfair, Overstock.com, and eBay.

Advertising 98

Advertising Consumer Marketing Accounting 98

Independent Retailer

OCTOBER 19, 2022

Determining the right mix of financing options comes down to having a deep understanding of your customer and your product set. Nearly half (46%) of consumers surveyed said they are more likely to purchase from retailers who offer a variety of financing options. by Mike Rittler. by Mike Rittler. The Federal Reserve and the U.S.

Finance 74

Finance Payment Services Promotions Consumer 74

Hyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Customer Service versus Customer Experience: Master both! by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other.

Customer Experience 50

Customer Experience Customer Retention Consumer Promotions 50

Retail TouchPoints

AUGUST 1, 2022

It’s interesting that TikTok has allowed a ‘capital C’ corporation to be involved, but I think it stems from the fact that Barnes & Noble was the very first retailer to identify that #BookTok was a driving factor in book sales ,” said Jessica Brigman, Senior Account Executive at The Walt Disney Co. ’s

Social Commerce 278

Social Commerce Accounting Marketing Planning 278

Retail TouchPoints

SEPTEMBER 9, 2020

According to thredUP ’s 2020 Resale Report , “online thrifting is a bright spot in the broader COVID retail slump. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”. Creating A Trust Network In The Digital Realm.

Jewelry 247

Jewelry Drop-Shipping Consumer Accounting 247

Retail Minded

JUNE 8, 2022

There are so many things to think about – from creating a website and designing it to attracting customers and making sales. This blog post will give you five tips to help you understand how sales tax for eCommerce works and your online business succeeds! Social media is a great way to reach potential and existing customers.

Accounting 86

Accounting Marketing 86

I Vend

SEPTEMBER 24, 2021

I am sure that, like me, you’re hearing and reading a lot about hybrid retail at the moment. It seems to be the phrase on many retailers’ lips, and seen by many as the path to remaining relevant to customers, and successful in the post-pandemic world. Learn more about starting your journey to hybrid.

Fulfillment 92

Fulfillment Promotions Customer Experience Shopping 92

Rangeme

JULY 24, 2023

In this first in what will be a series of blogs, we will be taking you on a step-by-step journey on how to leverage the power of strategic branding, marketing, and advertising to influence retail buyers. This blog will serve as a 101 crash course, and each of the following will dig deeper into brand strategy topic-by-topic.

Marketing 98

Marketing Advertising Promotions Consumer 98

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. However, strong headwinds threaten continued growth as retail businesses face ongoing disruption from the pandemic, supply chain challenges, and climate change. Examine Your Marketing Technology Stack.

Marketing 81

Marketing Payment Services Customer Experience Advertising 81

VMS

JANUARY 4, 2023

Rituals is retail brand whose stores are built on ancient narratives and traditions and made contemporary with modern technology. It’s more like an outdoor pedestrian mall jammed with the retail stores of well-known international and home-grown Dutch brands as well as independent retailers. EPISODE SUMMARY. EPISODE NOTES.

Visual Merchandising 86

Visual Merchandising Customer Experience Fashion Outdoor 86

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. We’re Not a Retailer, We’re Not a Marketplace’. That’s a drop in the bucket compared to Amazon’s 1.7

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Hyken

NOVEMBER 1, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Service Is Free by Seth Godin. Seth’s Blog) Customer service is expensive. 3 Customer Experience Lessons Brands Can Learn From Amazon by Scott Clark. Here are my top five picks from last week.

Customer Experience 63

Customer Experience Consumer Shopping Marketing 63

Wiser

MARCH 16, 2021

Do you have questions about eCommerce retail? What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? Wiser customers can expand visibility, increase revenues and drive growth with their entire suite of in-store and online tools. We have a recording of the webinar below.

Marketing 78

Marketing Planning Advertising Consumer 78

Independent Retailer

NOVEMBER 21, 2022

As the ‘golden quarter’ once again rolls around — the third since the pandemic began — retailers have learnt from experience to expect a direct challenge to business. Many retailers already plan to follow suit, running a number of promotions for extended periods in the lead-up to Christmas day. by Mark Hook. A Shift In Focus.

Shopping 73

Shopping Merchant Services Consumer Planning 73

Rangeme

AUGUST 12, 2022

This 2022 retail trend is welcome news for diverse suppliers looking for growth abroad. Retail Touchpoints. Three Ways The Future Retail Store Will Change. Three Ways The Future Retail Store Will Change. Diversity is in-demand worldwide. What diversity looks like around the world. April 27, 2022. December 1, 2021.

Beauty and Health 52

Beauty and Health Consumer Grocer Advertising 52