Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Tailoring Hospitality Guest Experiences Hotels, resorts and bed-and-breakfasts can increase revenues by successfully selling additional services during a guest’s stay.

Merchant Services 228

Merchant Services Kiosk Point of Sale Department Stores 228

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? Cashless transactions grew significantly at the start of Covid-19 but, over the past year or so, cash acceptance has rebounded slightly.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 271

Management Location Point of Sale Store Operations 271

I Vend

APRIL 5, 2023

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Read more A point of sale (POS) system is the nerve centre of any retail operation. These five features combine to help you minimise cost, delight your customers and steal a march on your competition. billion **.

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen? Cleanliness will be looked at in an entirely different lens going forward.

Management 167

Management Loss Prevention ATS Store Operations 167

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. Register now and visit them at booth #515. Check out the official event hub to get more details on what to expect at this year’s show.

Merchant Services 259

Merchant Services Payment Services Fulfillment Checkout 259

Retail Minded

MAY 17, 2024

Managed IT support. Managed IT services improve how well a business runs, making customers happier and, ultimately, increasing sales. What Is Managed IT Support? They also promote innovation and growth by offloading the direct management of IT resources.

Management 52

Management Inventory Management Technical Support Customer Experience 52

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., Throughout 2022 we will test a new frictionless and personalized shopping experience — from the fitting room to checkout,” said Alan Boehme, CTO at H&M Group in a statement.

Checkout 294

Checkout Payment Services ATS Returns 294

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 233

Payment Services Inventory Management Checkout Loss Prevention 233

Retail TouchPoints

JULY 6, 2021

Online sales grew nearly 50% at their peak, with much of that activity taking place in one particular sector: grocery. Just this past June, online grocery sales in the U.S. In short, middle managers’ understanding and empowerment are essential to helping organizations become more agile food retailers. reached $7.2

Management 245

Management Grocer Point of Sale Location 245

Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

Customer Experience 77

Customer Experience Shrinkage Checkout Inventory Management 77

Retail Gazette

FEBRUARY 6, 2024

Caroline Ellis, commercial director at ASC, advises on the key elements of an integrated returns journey, allowing retailers to protect their margins, while enhancing customer experience.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Inside Retail

APRIL 30, 2024

“When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. So, basically, we can check out all people at once, whereas previously we couldn’t do that.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

I Vend

JANUARY 11, 2024

January is the season of returns – the rate at which shoppers bring back goods in the post-holiday returns period jumps by almost 9% * compared to the rest of the year. Offer choice Retailers should offer a range of customer returns methods – such as collection from home or a locker, postal return or return to store.

Returns 52

Returns Management Inventory Management Point of Sale 52

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 282

Finance Payment Services Consumer Shopping 282

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings. NRS supports more than 20,000 active POS terminals.

Point of Sale 284

Point of Sale Supermarket Customer Experience Management 284

Retail TouchPoints

MARCH 18, 2024

The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

Checkout 230

Checkout Payment Services Store Operations Customer Experience 230

Star Miconics

JANUARY 26, 2023

But while those things are still in the realm of science fiction, AI has become increasingly engrained in the modern technology we now use every day, from our smartphones to our point-of-sale (POS) systems. In fact, a recent blog posted by Techjury revealed that the AI market is projected to grow at CAGR of 38.0%

Point of Sale 52

Point of Sale Merchant Services Inventory Management Checkout 52

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4% The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations.

Payment Services 242

Payment Services Checkout Inventory Management Customer Experience 242

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. This year, expect AI applications to become de facto at your favorite retailers. and then authorize the bot to shop for them.

Consumer 283

Consumer Customer Experience Checkout Shopping 283

I Vend

APRIL 18, 2022

They can use the power of retail management solutions to hone their upselling and cross-selling for maximum impact. Learn more about how our Retail Management Solution drives profitability. Heightened customer experience, because the customer feels they have been understood and offered something that is of value.

Management 98

Management Point of Sale Inventory Management Customer Experience 98

I Vend

MAY 8, 2024

We take a look at how modern, integrated POS for wine and liquor stores can unlock a future of growth. Our modern POS for wine and liquor stores unlocks growth Read more The global at home alcoholic drinks market is worth $1070 billion and is growing at a compound annual growth rate (CAGR) of 4.4%.

Shrinkage 81

Shrinkage Inventory Management Payment Services Point of Sale 81

Retail TouchPoints

JUNE 10, 2022

As a result of the success of self-checkout and popularity with customers, we have recently launched a pilot of stores that are entirely self-checkout. When combined with our data-driven inventory management, we believe these efforts will reduce store workload and drive greater efficiencies for our retail associates and leaders.”.

Checkout 284

Checkout Location Kiosk ATS 284

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management? Discover how retailers can succeed with modern workforce management technologies.

Management 77

Management Payment Services Employee Engagement Store Operations 77

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

Payment Services 270

Payment Services Checkout Point of Sale Management 270

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

From online stores to online customer service to employee management, many businesses have moved away from traditional storefronts. Tailored retail management solutions help your store deliver a smooth, reliable, and personalized customer experience. Integrated Inventory Management Solutions. Automation.

Management 84

Management Inventory Management Customer Retention Returns 84

Inside Retail

JANUARY 21, 2024

Iconic French fashion brand Longchamp has just opened the doors to a newly renovated apartment at the ‘Paris end’ of Melbourne’s Collins Street in a way that is très chic. A family business Longchamp is a French luxury brand with four generations of family business at its heart. billion in 2024. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

A1 Retail

JUNE 23, 2021

Furniture brand Loaf, has selected Adyen (ADYEN:AMS), the payments platform, to help consolidate its payment services and deliver an improved customer experience. With this old model, Loaf found that there were limits to creating a unified experience for customers when it came to managing payments.

Payment Services 71

Payment Services Customer Experience Point of Sale Management 71

365 Retail

OCTOBER 5, 2021

Crucially, these didn’t allow for two-way communication between our frontline employees and head office, and meant we weren’t able to capture and analyse the data contained in these transactions,” commented Eduardo García de Frutos, Head of Business Operations at Desigual.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Star Miconics

OCTOBER 6, 2023

This groundbreaking change allows licensed cannabis cultivators and retailers to connect directly with consumers in a market-style setting, creating a new avenue for cannabis sales. But what does it mean for your cannabis business regarding the necessary point-of-sale (POS) hardware for selling at farmers markets?

Payment Services 97

Payment Services Marketing ATS Checkout 97

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. These experience centers can benefit significantly from 5G to wow the customers. Tractor Supply Co.

Sporting Goods 253

Sporting Goods Payment Services Shrinkage Point of Sale 253

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S. And it’s not just helping consumers.

Checkout 258

Checkout Customer Experience Merchandise Store Consumer 258

I Vend

JANUARY 6, 2023

The holiday season is a time for shopping and gift giving – and the New Year is the time for…returns and product return management for retail businesses. iVend Retail Management Suite iVend helps retailers manage returns efficiently. Read how our returns management system can help you.

Returns 95

Returns Management Inventory Management Point of Sale 95

I Vend

APRIL 6, 2023

A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. iVend Point of Sale (POS) iVend are leading experts in retail point of sale.

Payment Services 97

Payment Services Point of Sale Customer Experience Inventory Management 97

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 164

Payment Services Inventory Management Promotions Management 164

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

Point of Sale 291

Point of Sale Checkout Consumer Promotions 291

Inside Retail

MARCH 21, 2024

Coles’ senior design and innovation manager Pete Rose described the project as turning a “tired shop” into an “incredible” one for the Chadstone shopper. “While we have delivered an incredible product, some of the innovations are really at ‘stage one’. The project soft-launched in February and officially opened on March 6. “In

Supermarket 278

Supermarket Beauty and Health Point of Sale Shopping 278