Retail TouchPoints

APRIL 25, 2022

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so). However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Retail TouchPoints

FEBRUARY 15, 2022

So what changes should we expect to see in 2022? These players will continue to expand in 2022, reshaping consumers’ expectations of an acceptable wait time for groceries. Meanwhile, rising energy, shipping and labor costs means higher prices for many grocery items. In 2022, grocers will need to become digital-first.

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Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. For retailers, 2022 is about playing the long game.

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Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

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Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Retail Focus

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. For more information about the supply chain trends, click here to download the free eBook, or visit: [link].

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Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months. she questioned.

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Independent Retailer

NOVEMBER 25, 2022

In order for online brands and ecommerce businesses to compete in this marketplace, it is essential to have a shipping process that is efficient and cost-effective. Choose the Right Shipping Partners. Invest in Shipping Rate Comparison Solutions. Invest in Shipping Rate Comparison Solutions. What is your budget?

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. And fibres don’t have to be shipped offshore. But this couldn’t be any simpler.

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Retail Focus

OCTOBER 4, 2022

All of which has a knock-on effect for retailers and could prompt a worrying trend – especially as we approach peak shopping and shipping season in 2022. However you choose to do it, the important thing is that you adopt a critical mindset and treat it as an opportunity to have a strong finish to 2022.

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Inside Retail

JUNE 27, 2022

Between a global pandemic, a ship getting stuck in the Panama Canal , unprecedented spikes in demand leading to a global snafu of shipping containers, historically long queues of ships waiting to berth in ports around the world, war, and rising inflation; it almost beggars belief that all of this has occurred in just two short years.

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Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

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Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. 4: Return rates. Returns are an inevitable part of retail. Consider the following six metrics as North Star indicators.

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A1 Retail

FEBRUARY 25, 2022

In the face of rapidly rising customer expectations around cost and convenience, delivery and returns options have never been more crucial to brand loyalty, new PFS research has revealed. In fact, when looking at achieving the ideal online shopping experience in 2022, free delivery/shipping is no.1 Brand loyalty in 2022.

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Retail TouchPoints

APRIL 27, 2023

A 2022 survey of more than 13,000 consumers worldwide found that 66% had stopped buying from a company because of a mismatch in values. The 2022 survey also found that a company’s environmental practices were a deciding factor for 78% of consumers. Smarter Shipping Options Transport is a large component of the ecommerce footprint.

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Inside Retail

FEBRUARY 5, 2024

ShipStation, the multichannel, multi-carrier shipping, and fulfilment e-commerce platform, is poised to redefine the retail landscape, offering innovative features to streamline workflows and enhance the overall shopping experience. Think of Shipping Strategies as automated rate shopping, saving time and money.

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Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Toys ‘R’ Us marked its initial return to U.S. beginning next year in a partnership with Go! Retail Group.

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Retail TouchPoints

APRIL 26, 2024

A little less than one year after Toys ‘R’ Us made its return to the world of UK brick-and-mortar via nine shop-in-shops in WHSmith stores, TRU parent company WHP Global has announced plans to expand the partnership and add 30 new locations by this summer. Retail Group , as well to cruise ship and airport locations.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. One step many retailers can take right away is to eliminate the need for customers to key in the same information more than once.

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Inside Retail

NOVEMBER 2, 2021

The report, which has sought input from a wide range of Australian retailers, has identified four aspects of consumer behaviour that are anticipated to provide the best opportunities for retailers in 2022. The four elements highlighted in the report include peak season, hybrid shopping, returns, and sustainability.

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Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail TouchPoints

JULY 12, 2023

Payment and shipping details are prepopulated using the customer’s Roku Pay information, allowing the order to be placed with the push of a button. Upon purchase completion, the viewer returns to their programming and an email confirmation with shipping and other details is sent directly from the merchant.

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Independent Retailer

AUGUST 19, 2022

More than two years after the global pandemic sparked supply chain chaos, shoppers are anticipating shipping delays and inventory challenges to hinder their annual retail indulgence. A Helium 10 report also found that the shopping excitement will be high for Halloween 2022, as well as Black Friday and Cyber Monday.

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Inside Retail

OCTOBER 11, 2021

The report, which has sought input from a wide range of Australian retailers, has identified four aspects of consumer behaviour that are anticipated to provide the best opportunities for retailers in 2022. The four elements highlighted in the report include peak season, hybrid shopping, returns, and sustainability.

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365 Retail

FEBRUARY 24, 2022

Nearly half of retailers think they will see the end of widespread supply chain delays and disruption this year, with movement of goods returning to levels of normality seen before COVID and Brexit. For more information about the supply chain trends, click here to download the free eBook, or visit: [link].

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Inside Retail

MAY 25, 2022

As we approach the halfway point of 2022, a year in which worldwide e-commerce sales are expected to reach $5 trillion , staying on top of the trends and knowing which way the wind is blowing is crucial. Make sure there are no surprises with your shipping costs. That number was mostly flat at 32 per cent in 2022.

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Retail TouchPoints

APRIL 18, 2023

For example, YouTube creators carry significant weight — 93% of viewers say they don’t return a purchase that was informed by YouTube [5]. For those who are skeptical about the return of in-store shopping — skepticism be gone. Oct 6-10, 2022. And these creator relationships can extend into the physical world too.

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Retail TouchPoints

MAY 3, 2022

Brands that have done due diligence with ecommerce-friendly, thru-the-mail-ready items with higher Average Selling Price (ASP), or multi-packs to help offset shipping costs, as well as pricing parity across retailers, will be in a better position for success during negotiations.

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Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

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Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. Supply chain issues will continue into 2022, but low inventory does not necessarily mean lost opportunities for retailers,” Sarah Cascone, VP of Marketing at Bluecore , said. “In

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Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Retail TouchPoints

SEPTEMBER 26, 2023

It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. According to our data, we see that the “second Prime Day” (in 2022 known as the Prime Early Access Sale, in 2023 known as Prime Big Deal Days) was slightly less competitive than BFCM, with 7% less ad spend.

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Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

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