Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process.

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Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. The very next month Temu debuted in the U.S.

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Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online. It’s an emergency.

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Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. Why the Non-Purchaser Might be Your Most Important Customer. Tactical apparel retailer 5.11

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Independent Retailer

NOVEMBER 2, 2021

Independent Retailer has rounded up some of the most important emerging trends in retail to watch out for in 2022 from top retail experts in the industry. Engaging Customers with Experiential Retail. Crypto Payments Help Deliver a Competitive Advantage. Second, purchase amounts are twice that of credit card purchases.

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Retail TouchPoints

FEBRUARY 13, 2024

Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. And for our merchants, we will be able to offer fully integrated logistical capabilities to deliver unmatched cost-efficient services with high quality control and transparency.”

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Retail TouchPoints

OCTOBER 7, 2022

The new offering is powered by Bolt’s Checkout Everywhere solution (originally called Tipser until it was acquired by Bolt in late 2021), which allows websites of all kinds to add transaction capabilities and sell products from participating merchants. “We’re Then the merchant takes over for fulfillment, logistics and so on.”.

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Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty.

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Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs?

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Independent Retailer

JANUARY 20, 2022

Now, the chaos is gradually giving way to a new order, and as they look to 2022, many businesses are finally hoping for a more orderly and “normal” year. Customers Care About Return Policies. During the pandemic-driven surge in online shopping, product returns became a major pain point for consumers.

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Retail TouchPoints

AUGUST 1, 2022

Amazon is continuing to expand its last mile services beyond its own retail ecosystem with the addition of same-day delivery service from a number of leading retailers’ stores, including PacSun , GNC , SuperDry and Diesel. The service is free for U.S. Sur La Table and 100% Pure also will join this roster in the next few months.

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Independent Retailer

AUGUST 19, 2022

A Helium 10 report also found that the shopping excitement will be high for Halloween 2022, as well as Black Friday and Cyber Monday. Annual forecasts for 2022 from The National Retail Federation and Reuters both predict year-over-year growth for retail and online sales. Top Findings and Predictions. Start Holiday Preparations Early.

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Retail Minded

JANUARY 21, 2022

Recognized and respected as the largest conference and expo in the world supporting the retail industry, I was both excited and proud to return to the NRF show floors for the first time since the global pandemic. The post Retail Minded’s NRF 2022 In Review appeared first on Retail Minded. Live selling capabilities.

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Star Miconics

NOVEMBER 18, 2022

This is typically the final stop on the customer’s journey before leaving. The POS is where the payment process begins and ends, and the entire customer experience there must be seamless. Otherwise, retailers risk never seeing that customer again. Self-Service Kiosks. Mobile Payments.

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Retail Minded

OCTOBER 6, 2022

They also lean heavily on buy now, pay later messaging that is made possible by companies such as Klarna, Afterpay and other quad installment payment companies. With these simple yet essential core values, Shoprunner is helping to redefine what customer shipping looks like in a world that often thinks fast is best.

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Retail TouchPoints

JANUARY 30, 2023

As of January 2022, 35% of people aged 12 and over in the U.S. They began with a “track with Alexa skill,” which allows customers that purchase from Copper Compression’s DTC site to receive audio alerts about their order status. Despite these setbacks, smart speaker ownership is still rising in the U.S.

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Retail Minded

MARCH 31, 2021

trillion by 2022, as more and more retailers and entrepreneurs start moving online. As consumers move online, vendors must process increased demand of online orders more quickly – and that can lead to mistakes. The outbreak of Covid-19 has turned the online sales ecosystem upside down, with a monumental upturn in sales.

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Retail Geek

OCTOBER 6, 2022

Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022. Jason: [0:23] Welcome to the Jason and Scot show this is episode 297 being recorded on Tuesday October 10th 2022 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Transcript.

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Mass Relators

APRIL 28, 2022

billion in the first quarter of fiscal 2022, up 7% versus the prior-year period, or 9% when the impact of changing foreign exchange rates is excluded. and in India to offer a shoppable stream of influencer-curated content on Amazon’s shopping app to help customers explore fashion, home décor, and beauty items.

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Inside Retail

JANUARY 11, 2022

IR: What are your expectations around when the supply chain will return to normal? Our view is that we will have to tolerate it for most of the 2022 calendar year. Our view and the view of our merchants is that 2023 is probably when we will see it stabilise. Otherwise, there’s a better return for us to invest in digital.

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Retail Geek

JANUARY 12, 2024

No Live Streaming Commerce Still not meaningful in US in 2023 (less than 5% of social commerce in US) Yes Jason Total Score: 3 of 5 Scot : Amazon uses this 2022 setback/slowdown/reversion to the mean for a public resetting of expectations, but behind the scenes they take share and raise the bar on shipping. E-com returns 10-15% growth rates.

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