Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. From Monolith to Microservices.

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Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

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Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Ultra-rapid grocery delivery will gain further influence.

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Retail TouchPoints

MARCH 3, 2022

billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S., ecommerce merchants pulled in $10.8

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Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Simplifying the schemes available.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Give Back-to-School Shoppers Alternative Payment Options. Streamline Your Checkout Process for Busy Parents and Students.

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Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

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Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Traditional retailers with digital commerce operations compete head-to-head with online retailers for demanding customers. Holding on to customers is a high priority.

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Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. Screen every order, even those from returning customers.

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Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

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Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

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Retail TouchPoints

JULY 11, 2023

from Prime Day 2021, while 1P sales increased 6.1% , according to Capitol One Research. One of those brands is The Woobles , a three-year-old startup run by Adrian Zhang and his wife Justine that sells kits that teach beginners how to crochet and make cute animal plushies in the process. Also, Amazon gets more happy Prime members.

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365 Retail

APRIL 28, 2021

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

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A1 Retail

JULY 2, 2021

The global ecommerce market is expected to continue to grow in 2021, illustrating that there is a strong a market for cross-border ecommerce. This trend is fueled by online shoppers willing to purchase goods outside of their country’s borders, so long as the process is smooth, and reliable. Compliance is Key.

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Inside Retail

JULY 6, 2021

So, what’s in store for retail in 2021 and beyond? In light of digital-first shopping, the post-purchase digital experience — from convenient payments to embedded service and loyalty — will also be prioritised more than ever. Physical experiences will rebound, but digital will dominate.

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Inside Retail

JUNE 29, 2022

Still, it was trailing Lazada in its home country of Singapore, as well as in the Philippines, Malaysia and Thailand – four of the key Southeast Asian markets in which it was operating. Its revenue growth hit 160 per cent in 2020 and 136 per cent in 2021, which translated into an increase in dollar terms from US$835 million to US$5.1

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. trillion was spent globally on marketplaces in 2021, and two-thirds of B2C ecommerce sales now happen on marketplaces. A whopping $3.23

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Small Biz Trends

JUNE 5, 2022

The recent ‘lunchflation’ trend has been confirmed to be real by new research undertaken by payment provider Square. These costs are now being passed on to average business lunch eaters, whose numbers have risen dramatically since we returned to work after the pandemic. in March 2021 to $10.32 on average.

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Independent Retailer

NOVEMBER 2, 2021

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Crypto Payments Help Deliver a Competitive Advantage. Second, purchase amounts are twice that of credit card purchases.

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Inside Retail

MARCH 27, 2022

According to FMI, global online clothing rental sales are expected to grow 11 per cent CAGR between 2021 and 2031. The benefit is that Designerex is highly scalable, but it also means that users are responsible for shipping and cleaning items, which can be a hassle. Post-Covid, the opportunity for the circular economy is huge.

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365 Retail

NOVEMBER 17, 2021

It is more important than ever for retailers to be well prepared for Peak 2021, remaining agile and fleet of foot to react to what the market throws at them while meeting consumer demand at its point of origin, says Sophie Wilson at Astound Commerce. Sophie Wilson at Astound Commerce.

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Retalon

SEPTEMBER 22, 2021

Instead of only shipping to customers’ homes, retailers let online customers shop from their local and online store’s inventory and pick up their orders from their closest brick-and-mortar location the same day. A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. What is BOPIS? How does BOPIS work?

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Retail Geek

JANUARY 22, 2021

Episode 251 is our annual predictions episode for 2021 and a recap of our 2020 predictions. The year of returns – “happy returns” – a startup raises $100M+ in space. for year of returns). 2021 Predictions. Amazon Shopify Competitor (shipping solution). Shipping (Shopify) – launch own DSP.

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Retail TouchPoints

OCTOBER 1, 2021

For instance, if a certain item is being continuously backed up in ship and train containers, look for ways to get it shipped via air. They want faster service. Knowing your supply chain, knowing where the weaknesses are and knowing where the deficiencies are.”. They want a convenient shopping experience. said Nemia.

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Retail TouchPoints

OCTOBER 1, 2021

For instance, if a certain item is being continuously backed up in ship and train containers, look for ways to get it shipped via air. They want faster service. Knowing your supply chain, knowing where the weaknesses are and knowing where the deficiencies are.”. They want a convenient shopping experience. said Nemia.

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Independent Retailer

OCTOBER 5, 2021

The supply chain is badly tangled, the price of shipping is skyrocketing, and retailers need products now. We are more than 18 months into the pandemic and with no signs of the shipping crisis getting better, businesses need to act fast if they want to get merchandise in on time for the holidays. consumers on July 22, 2021.

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Rain Pros

JANUARY 15, 2023

trillion by 2021. Overhead Costs are Low Operating an online business means you don’t have to absorb inflated overhead costs common among brick-and-mortar stores. As an online retailer, you can give customers the ability to customize their orders, choose the exact products they want, and have them shipped right to their home.

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VMS

NOVEMBER 30, 2022

W ITH THE WORLD adjusting to Covid a few years later as less of a threat and more a part of everyday life, retailers sought to return to business as usual. The palm images, after being entered in a kiosk at the 65 locations, link shoppers’ palms to payment cards. Container ships are canceling routes from Asia to North America.

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Retail Geek

NOVEMBER 30, 2022

To you through some sort of last mile delivery that is shipped from the store. Start craft the narrative we were big Partners in that a couple of years ago where you coin ship a get in and you know we were both early on seeing man there’s some issues with this surge going on in the capacity issues with.

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Retail Geek

NOVEMBER 29, 2023

3:26] And of particular note, and I know we’ll talk about this more, they’ve seen a significant uptick in use of Buy Now, Pay Later services, and they’ve seen deeper discounting than we saw last year. billion consumers are shaping shopping trends.

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Store Growers

JULY 8, 2021

Last Updated on July 8, 2021. This led to a 20x growth from January 2020 compared to 2021! In the screenshot above, note the “Estimated ship date”. This is about 1 month from when writing this, while other items will ship immediately. Data for May 2021. 2021’s Best Dutch Oven. Search Ads. Shopping Ads.

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Retail Geek

OCTOBER 20, 2021

Episode 278 is the worldwide release of Adobe’s Holiday Shopping Forecast for 2021. In this episdoe we get the very first look at Adobe 2021 Holiday Shopping Forecast. October 14th, 2021. I could get it to Commerce and experience cloud services that we have. 2020 and 2021. Transcript.

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Retail Geek

FEBRUARY 28, 2023

You’re gonna end up making some ill-advised purchases and then it seems like everything drop ships from factories. post so they if you remember back in the day wish was like very slow shipping like to 26 weeks. more than 20 21 largely because 2021. on a Friday night you’re. In China via u.s.

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Retail Geek

JANUARY 28, 2021

Episode 252 of the Jason & Scot show was recorded live on Wednesday, January 27th, 2021. 3:16] Salesforce Effectiveness pricing products for fitting customer service. Chris: [13:24] Oh my gosh it’s such the as this we’re still talking to UPS about shipping things from the eve of the UK and they still aren’t.

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Retail Geek

JUNE 11, 2021

Episode 266 of the Jason & Scot show was recorded on Thursday June 11, 2021. Jason: [0:24] Welcome to the Jason and Scot show this is episode 266 being recorded on Thursday June 10th 2021 I’m your host Jason retailgeek Goldberg and as usual I’m here with your co-host Scot Wingo. Transcript. Dissipate a little bit.

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