Inside Retail

AUGUST 8, 2023

Super apps in Asia are trendy, and with good reason: they gather together a number of essential everyday services onto a single, easy-to-use platform. Sea, for example, provides an integrated suite of e-commerce (through Shopee), digital entertainment and financial services. Financial services accounted for $412.8

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Retail TouchPoints

JUNE 15, 2022

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

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Inside Retail

MAY 17, 2022

The industry’s latest move: accepting cryptocurrency as a form of payment. In August 2021, German streetwear brand Philipp Plein became the first fashion brand to accept cryptocurrency at its new crypto concept store in London. Since the beginning of this year, a number of brands have begun to process crypto payments in-store.

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Retail TouchPoints

JULY 14, 2021

Ap p le will reportedly team up with Goldman Sachs to launch its own buy now, pay later (BNPL) platform that lets shoppers make Apple Pay payments in installments, according to Bloomberg News. The move sent share prices for other BNPL providers downward as the market reacted to the news. Investors’ fears are not unfounded.

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Retail Gazette

MAY 20, 2024

Morrisons has kicked off the process to reduce its debt load, following the £2.5bn sale of its petrol forecourts to Motor Fuel Group (MFG) last month. To reduce its debt, it has now started a process involving multiple tender offers to a number of debt investors. They have allocated up to £1bn for this, all funded from cash reserves.

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Retail TouchPoints

JULY 22, 2021

In this article, we take a look at the key risks that may be faced by retail businesses in 2021 but also through the next decade. More data processed gives way to more possibilities of data breaches. Similarly, Home Depot also faced a large-scale data breach in 2014, leading to over 56 million payment information being stolen.

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Small Biz Trends

JUNE 29, 2023

The customer service representative emerges as a pivotal figure, often embodying the company’s image. This article details the specifics of crafting a precise and comprehensive customer service representative job description tailored for a small business environment. Processing payments and refunds.

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Inside Retail

JANUARY 10, 2023

According to GlobalData’s e-commerce analytics, Singapore’s e-commerce market is set to reach US$17.9 BNPL services are gradually gaining prominence in Singapore, with a growing preference for flexible payment methods among consumers,” Neralla Rama Ravi Teja, a retail analyst at GlobalData, told Inside Retail. “All

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Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. million applications to start new businesses through September 2021. million applications to start new businesses through September 2021. These can all be categorized as customer service-type chargebacks.

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Retail TouchPoints

JULY 25, 2022

With the advent of Apple’s Pay Later offering, greater attention has been paid to the BNPL market. Market leaders such as Afterpay and Klarna forged new brand partnerships, and as their offerings became more visible, it quickly became an alluring option, particularly for the emergent Gen Z. with Klarna.”. with Klarna.”.

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Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. Apparel and beauty companies accounted for 80.1%

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Retail TouchPoints

AUGUST 15, 2022

From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. So how do we keep from alienating good customers while still filtering out bad actors taking aim from every angle — including false reviews, fake accounts and more? This is a fairly new concept.

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Retail TouchPoints

JUNE 17, 2022

This demonstrated to the market that there was real money to be made using this model. You can have one backend system, one accounting system and use one marketing agency to manage multiple brands. There are many operational efficiencies and synergies. We, Accel Club, raised $170 million funding in November 2021.

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Retail TouchPoints

MARCH 8, 2022

Whereas drivers of gasoline-powered cars can expect to find gas stations prevalent in most areas, those who operate EVs generally have to search considerably harder to find places to charge up. The driver payment process at retailers’ charging stations should be frictionless for shoppers.

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Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

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Retail TouchPoints

JULY 28, 2021

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments and shopping service,” according to the company. Social commerce is expected to account for $84 billion in U.S. retail sales by 2024 , with 40% of U.S.

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Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. Personalize Your Back-to-School Marketing. Give Back-to-School Shoppers Alternative Payment Options.

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Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. K eep bots out of your customers’ accounts and checkout.

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365 Retail

MAY 13, 2022

The new function enables individual sellers and small businesses to accept contactless payments in-person directly on their Android mobile devices, with no additional hardware and no additional fees. in September 2021 to £15.30 in December 2021. The solution works on devices with Android 8.0 and NFC capabilities.

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Retail TouchPoints

AUGUST 18, 2022

Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment. consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. By 2025, buy now, pay later is projected to account for 1.6% ($941 billion ) of global POS transaction value.

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Retail TouchPoints

DECEMBER 19, 2022

All of these retailers succeed by building hype around the launch, priming their loyal customers to place their order as soon as the product or service is released. To put this into perspective, Cowen Equity Research has predicted that the sneaker resale market will be worth $30 billion globally by 2030. Bots are available to rent.

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Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

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Small Biz Trends

JULY 19, 2022

TikTok is all about user-generated content, and besides sharing videos TikTok’s social media platform has evolved into a marketing channel for brands where they use the platform to connect with consumers between the ages of 13 and 60. In this article, we offer a step-by-step guide on how to start TikTok influencer marketing.

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Retail TouchPoints

JANUARY 11, 2021

“As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Machine Learning-Powered Analytics Now Central to Demand Forecasting.

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Inside Retail

JANUARY 10, 2023

But, to what extent will customers hold the brand accountable for allegations of misconduct – especially when it offers a good deal? This process will ensure that – if the employees come forward at a later date – they can obtain back-payments by contacting the organisation. The brand is not seeking to recover any overpayments.

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Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. Before the pandemic, ecommerce accounted for approximately 16% of all retail. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect.

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Inside Retail

SEPTEMBER 1, 2021

Founded in July 2020 and launched in February 2021, Refundid is a fintech tool designed to cut, or essentially eliminate, waiting times for refunds for products bought online. According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. The time is now.

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Inside Retail

OCTOBER 6, 2021

Fast forward to October 2021, and Australia’s largest online fashion retailer The Iconic is leading the way on resale, partnering with AirRobe on the Circular Wardrobe, an initiative that allows customers to resell, rent, or recycle their preloved items with one click. They’ll fall behind the competition if they do.”.

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Small Biz Trends

JUNE 1, 2022

A cryptocurrency is a decentralized payment method that you can use to trade online by way of smart contracts. Since the creation of Bitcoin in 2008, the cryptocurrency industry has been the subject of uncertainty, boom markets, and hype thanks to the volatile market of cryptocurrencies.

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Independent Retailer

MARCH 31, 2022

The consumer market has slowly been shifting to ecommerce for years, but the evolution of retail since the start of the COVID-19 pandemic has been astronomical. ecommerce sales spiked by more than 30 percent per quarter from Q2 2020 to Q1 2021 , and continued to rise by nine percent in the second quarter of 2021. Export taxes.

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Small Biz Trends

AUGUST 8, 2022

The Venmo Small Business Grant will provide $10,000 grants, mentorship services, and additional benefits to 20 Venmo Business Profile users. Each recipient will get $10,000, which can go toward various expenses, from rent to digital marketing. The product launched back in February 2021. Currently, there are more than 1.5

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Inside Retail

OCTOBER 17, 2022

billion in 2021 alone. Add to that interest rate rises cooling the economy and BNPL services have been described by behavioural scientists as a ‘ perfect storm’ of instant gratification , with the delayed pain of payment encouraging people to spend more. They have more accounts, on average, than older consumers.

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Inside Retail

JUNE 17, 2021

Many habits they developed during 2020 — such as shopping online through WeChat and making mobile payments — will become permanent. According to a 2019 study by McKinsey, young Chinese consumers will account for 65 per cent of the growth in luxury fashion and accessories globally heading into 2025. Retail the New Way.

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Retail TouchPoints

NOVEMBER 4, 2021

31, 2021. “We’re toy industry sales increased 11% in Q3 2021 from 2020, according to the NPD Group , driven by price increases, a continuation of pandemic lifestyles and fewer promotions. Even outside of the holiday season, uptake in buy now, pay later (BNPL) services is exploding in the U.S.,

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Inside Retail

JANUARY 16, 2022

Covid-19 changed the way we purchase products and services. In 2021, it was projected to generate $363 billion in sales, up 36 per cent, year on year, accounting for 13 per cent of total e-commerce sales. In Australia, new payment methods are making online shopping, especially transactions on social media, faster and easier.

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A1 Retail

JULY 2, 2021

The global ecommerce market is expected to continue to grow in 2021, illustrating that there is a strong a market for cross-border ecommerce. This trend is fueled by online shoppers willing to purchase goods outside of their country’s borders, so long as the process is smooth, and reliable. Compliance is Key.

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Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams.

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