Retail TouchPoints

FEBRUARY 16, 2023

CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in 2020 as a result of the pandemic. As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online.

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Payment Services Shopping Checkout Customer Experience 216

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

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Merchant Services Shopping Payment Services Advertising 289

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

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Retail TouchPoints

SEPTEMBER 16, 2021

In the last two months alone, TikTok has rolled out dedicated “Shopping Tabs” for Shopify merchants, Twitter began a pilot of its “Shop Module,” and Pinterest made it possible for creators to “control the shopability of their content” by tagging products. There’s no time to waste, because consumers are already there.

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Social Commerce Consumer Merchant Services Checkout 285

Retail TouchPoints

MAY 18, 2022

Mastercard has launched a new Biometric Checkout Program globally that will enable merchants of all sizes to offer contactless biometric checkout experiences based on facial- or palm-based recognition technology. Once registered they will be able to pay via facial recognition at checkout without the need for a card or mobile device.

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Merchant Services Checkout ATS Supermarket 234

Inside Retail

JULY 27, 2021

Discount stores are booming in post-Covid Europe as price-sensitive consumers seek out bargains amid inflation and the devastating impacts of the pandemic. billion in sales in 2020, an increase of nearly 22 per cent in comparison to a year earlier. Bargain shopping is driven by two behaviours, according to Bowden: frugality and treats.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

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Retail TouchPoints

JULY 20, 2020

Online grocery shopping has surged since COVID-19 made consumers wary about visiting brick-and-mortar locations in person, and this new partnership was established to help make the process easier for customers. Yahoo Mail users will get personalized grocery recommendations based on their Yahoo profiles. Yahoo is owned by Verizon Media.

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Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. Shopping with purpose.

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Consumer Social Commerce Shopping Returns 200

Small Biz Trends

JULY 18, 2021

Online consumer purchases are increasing, and this means more shipping. And according to the latest research from ShipStation, more consumers are demanding shipping transparency from retail businesses. Consumers Demanding Shipping Transparency. Consumers also have higher expectations from the companies they do business with.

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Shipping Consumer Merchant Services Checkout 143

365 Retail

JUNE 21, 2021

Tesco is set to launch its first checkout-free store following a successful trial for staff at its head office over the past year. Tesco has seen strong sales despite tough comparisons with 2020 (Nick Ansell/PA). We’re seeing higher frequency shopping and we’re seeing smaller basket sizes.

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Retail TouchPoints

MAY 12, 2021

As we continue to settle into the economic and psychological realities of COVID-19, businesses are evaluating what response tactics worked well in 2020 and where there’s room for improvement to ensure resilience going forward. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty.

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Shopping Checkout Location Planning 206

Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. Giving consumers a positive BNPL experience includes offering high approval rates, transparent terms and attractive rates. The Door has Opened to In-Store BNPL.

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Retail TouchPoints

JUNE 1, 2022

Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” Checkout is moving to frictionless.

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Checkout Location Shopping Consumer 289

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. higher than 2020’s, although it was not yet back up to 2019 levels (Black Friday 2021 was down 28.3% million shoppers in 2020.

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Promotions Shopping Consumer Checkout 270

Retail TouchPoints

JULY 19, 2022

Pinterest ’s role in the world of social media is blurry — consumers use the platform very differently than they do Instagram or TikTok, for example. Julie Bornstein, Founder of The YES and now Chief Shopping Officer, Pinterest. What can [the web] do that a retail store can’t do that makes shopping better?

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Shopping Social Commerce Merchant Services Fashion 242

Retail TouchPoints

APRIL 27, 2021

Surges in online shopping during the pandemic helped fuel the growth of point-of-sale loans — a market that is forecast to grow at an annualized 9.8% Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015.

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Merchant Services Payment Services Consumer Point of Sale 130

Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping. The pandemic made the traditional guessing game difficult.

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Retail TouchPoints

JANUARY 14, 2022

trillion in 2020, while U.S. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo. As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%.

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Social Commerce Fulfillment Drop-Shipping Payment Services 276

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 As far back as May 2020, an Ipsos study indicated that two-thirds of Americans were buying directly on, or discovering products through, social media. TikTok’s Hashtag Challenge Plus enables users to shop for products associated with a sponsored hashtag.

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Social Commerce Beauty and Health Merchant Services Fulfillment 264

A1 Retail

AUGUST 24, 2021

Fashion checkouts were also up +51% in July compared to pre-pandemic levels*, demonstrating the accelerated and sustained demand for online fashion, as UK shoppers’ switch to digital has remained buoyant even as bricks-and-mortar stores have reopened.

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Checkout Fashion Returns Outdoor 76

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. No matter how customers choose to shop, informed associates will be a key part of this process. Listen to the session on demand.

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Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

OCTOBER 6, 2020

“It’s also crucial to provide a safe in-store environment where shoppers feel comfortable, through offerings such as contactless checkout and real-time occupancy monitoring to adhere with social distancing guidelines.”. The busiest shopping days are expected to be Black Friday (Nov. 27), Super Saturday (Dec.

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Checkout Accounting Shopping Consumer 168

365 Retail

FEBRUARY 21, 2024

However, while discount-driven consumers are flocking to sign-up to access member-only offers, there remains shopper concern around the use of their data and the fairness of a dual-pricing system. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

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Shopping Supermarket Promotions Checkout 73

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Facing a near-apocalyptic situation, retailers have had to pivot quickly, creatively and competently in order to withstand the chaos of the 2020 economy.

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Fulfillment Checkout Store Layout Consumer 263

Retail TouchPoints

APRIL 21, 2021

ecommerce share in 2020, up from 23.7% I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. The benefit is wallets definitely streamline the checkout process, particularly on ecommerce, because there’s no manual entry of the information.

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Merchant Services Payment Services Checkout Accounting 283

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. According to McKinsey’s 2020 Global Payments Report , a drop of four to five percentage points in the share of global cash transactions was forecast for the end of 2020.

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Merchant Services Payment Services Checkout Consumer 185

Inside Retail

MARCH 14, 2024

Earlier this week, Etri told A Current Affair, “If you start shopping local at places like this that are offering prices that benefit the consumer, then you are going to see more businesses open that are doing the same thing. Bunnings is now back in first place.

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Supermarket Accounting Grocer Checkout 263

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. E-commerce fashion sales are expected to grow almost 39 per cent between 2020 and 2023. What can retailers do to make the most of this opportunity?

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Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

JUNE 23, 2021

In 2020, data security specialist Varonis calculated that close to 10 billion data records had been lost or stolen since 2013 — a third more records than there are people. From a shopping perspective, the scene of the crime has evolved from the POS to the internet, and the number of victims is huge. alone, 19 per inhabitant.

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Merchant Services Payment Services Shopping Checkout 146

Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. It offers a full feature in-app e-commerce store, or virtual shop fronts for brands.

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Payment Services Checkout Social Commerce Promotions 130

Inside Retail

JANUARY 5, 2023

“She is a proven growth leader with a distinguished track record of brand strategy, omnichannel execution, talent acquisition and development, and passion for driving best-in-class consumer connectivity, experience, and brand loyalty.”. It offers a full feature in-app e-commerce store, or virtual shop fronts for brands.

Payment Services 130

Payment Services Checkout Social Commerce Promotions 130

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Grocery shopping experiences will become more specialized.

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Grocer Payment Services Checkout Value Offer 304

Inside Retail

AUGUST 17, 2021

per cent on 2020. With 11 lockdowns over the course of the financial year, Coles chief executive Steven Cain said shopping behaviours were starting to normalise to pre-Covid levels in the fourth quarter, before the latest round of lockdowns hit. In 2020, it was just 3.8 per cent compared to liquor which rose 6.6

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365 Retail

JUNE 22, 2021

Livestream shopping (or “ShopStream”) is revolutionising retail as we know and love it. Meet consumer demands. The pandemic has permanently altered consumer buying habits, with global online sales accounting for 18% of all retail sales in 2020, up from 13.6% The importance of consumer data. the previous year.

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Shopping Checkout Returns Consumer 89

Retail TouchPoints

OCTOBER 14, 2020

2020 has been a year marked by a series of uncertainties. Consumer behaviors have been uprooted and ecommerce has supplanted brick-and-mortar as the primary sales channel. As we enter what many expect to be the largest digital holiday season yet, brands must be on the right side of change to capitalize on the busy shopping season.

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Fulfillment Promotions Consumer Checkout 204

VMS

MAY 17, 2021

That was the main change in shopping behavior grocers experienced during the coronavirus pandemic. Wary of catching COVID-19, many consumers made fewer trips to supermarkets and grocery stores, and when they did, they tended to buy more to extend the time between such excursions. FULLER BASKETS/FEWER TRIPS. has undergone since opening.

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Shopping Grocer Checkout Visual Merchandising 52