Inside Retail

SEPTEMBER 7, 2021

While 2020 saw brick-and-mortar retail businesses buckle under the strain of social distancing and stay-at-home orders, the number of purchases being made online skyrocketed. A study by Inside Retail found that the ANZ e-commerce market experienced five years worth of growth in just six months from March 2020.

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Fulfillment Shipping Management Customer Experience 130

Retail TouchPoints

APRIL 27, 2022

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. They’re building new distribution warehouses, they’re bringing on more staff to fulfil online orders. They’re looking at a more omnichannel approach. It’s not what it once was.

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Retail TouchPoints

MAY 17, 2024

Another way AI can assist is with inventory management solutions, with it recommending the most efficient way to manage a return. Agile fulfillment. As the algorithm learns, the predictive capabilities can improve various parts of the fulfillment process, helping reduce the likelihood of the item being sent back.

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Returns Fulfillment Inventory Management Apparel 174

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle.

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Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

NOVEMBER 11, 2020

Managing a product release as huge as the iPhone 12 can be a tricky proposition during the best of times, to say nothing of the challenges created during a pandemic. However, AT&T. At the beginning we really focused on asking, ‘How many stores do we need to keep open to serve our customers?’” of its stores open.

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Retail TouchPoints

AUGUST 3, 2021

Digital convenience store Gopuff has raised $1 billion in new funding at a $15 billion valuation as the retailer sets the pace for the c-store last mile. for $350 million in November 2020, adding 161 stores that expanded its delivery network while also adding a brick-and-mortar presence. The funding will build upon the $1.15

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Fulfillment Customer Experience Management Marketing 306

Cisco Retail

JANUARY 20, 2022

We have created a new blog series that will focus on the people behind Corporate Social Responsibility (CSR) at Cisco. Passionate best describes how employee volunteers at San Francisco-based AppDynamics feel about the work they do to support non-profit organizations addressing serious social issues to make the biggest impact globally.

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Fulfillment ATS Management Customer Experience 105

Independent Retailer

AUGUST 1, 2022

Having insufficient stock to fulfill demand results in missed sales, causes reputational damage, and sends customers to competitors. Disruption at the early stages goes unseen, and businesses do not feel the consequences until there are empty spaces where products should be. Common Inventory Management Headaches.

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Inventory Management Management Inventory Turnover Supply Chain Management 69

Retail TouchPoints

OCTOBER 29, 2020

While many stores have been closed and people are stuck at home, shoppers have turned to their devices to get the products they wanted, and that is expected to continue during the holidays. The common denominator at the core of this fraud is stolen information found and sold on underground marketplaces.

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Inside Retail

APRIL 30, 2024

In 2020, Tattarang, a prominent Australian investment group, acquired RM Williams with a vision to propel the brand into the digital age while preserving its heritage. When we set about this project, it was to look at the way we connect with our customers. Before NewStore, we had many disparate systems across the organisation.

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Retail TouchPoints

DECEMBER 9, 2021

Many brands were out of stock and out of luck during the 2020 holiday season. There are, however, three things brands can do now to soften the bullwhip effect at various stages, setting themselves up for a less disruptive 2022. A distributed fulfillment network model can benefit brands beyond port congestion as well.

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Fulfillment Shipping Consumer Management 278

Retail TouchPoints

AUGUST 30, 2021

Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. More than 95% of Target’s Q2 sales were fulfilled from stores, the result of years of developing and perfecting the fulfillment process.

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Consumer Fulfillment Department Stores Sporting Goods 316

Retail TouchPoints

APRIL 4, 2022

As part of its new branding JCPenney has enlisted comedian and Saturday Night Live cast member Melissa Villaseñor to fulfill the role of character Penny James, a shopping and JCPenney enthusiast who is the star of the campaign. JCPenney also is launching a cross-country “Shopping is Back!” The tour will end Aug. 13 in Garden City, N.Y.

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Shopping Department Stores Fulfillment Returns 299

Retail TouchPoints

OCTOBER 25, 2021

This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages. and Dallas participated in a trial of Amazon Local Selling: “Amazon has been the foundation of our national online selling for years,” said Bear Hendley, Manager of Walt’s Television in a statement. “Now

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Shopping Fulfillment Location Planning 306

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Retail TouchPoints

JUNE 2, 2021

Delivery volumes and expectations for rapid delivery have consistently grown for years, but 2020’s drastic increase in ecommerce demand could not have been predicted. In 2020, online spending represented 21.3% In 2020, online spending represented 21.3% In fact, in Q3 of 2020 alone, almost $1 in $5 spent was online.

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Fulfillment Customer Experience Management Consumer 153

Retail TouchPoints

JULY 18, 2022

Mc Feeney joined Kohl’s in January 2020 and served most recently as the company’s EVP of Technology. Prior to working with Kohl’s, Mc Feeney fulfilled a number of leadership positions with AAA Northern California, Nevada and Utah, including CIO and Interim CEO.

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Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. In the midst of these accelerated changes, few jobs have changed more than retail work.

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Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering. Because we were only 60 days in, there was instability with the site,” said Hamby.

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Retail TouchPoints

MARCH 2, 2021

The retailer has been pushing to make its stores more flexible during the pandemic, including the December 2020 move when Best Buy launched a four-store pilot in Minneapolis that reduced shoppable areas so the stores could better operate as fulfillment hubs. in fiscal 2020, well above the 17% growth experienced in 2019.

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Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

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Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. The rapid growth of third-party delivery apps is also encouraging more consumers to have food delivered to enjoy a meal at home.

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Retail TouchPoints

APRIL 30, 2021

In 2020, Prime Day was delayed until October. The strong sales growth reflects the positive impact of the retail giant’s ongoing investments; their positive effects have outweighed the costs, according to Charlie O’Shea, VP at Moody’ s. Prime Day Returns to July, but Amazon Still Welcomes Experimentation.

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Retail TouchPoints

NOVEMBER 18, 2021

Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2 Optimized supply chain management to avoid stockouts and overstocking.

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Supply Chain Management Fulfillment Shipping Inventory Management 240

Retail TouchPoints

MAY 20, 2021

The pay boost, taking effect June 6, 2021, will impact 8,000 part-time and full-time employees, approximately 90% of Under Armour’s store and fulfillment center workforce. The 3,000 open jobs, some of which are seasonal, include sales and stock positions as well as store managers, and the $15 minimum will apply to all of them.

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Inside Retail

NOVEMBER 24, 2021

With the two dominant deal days in our rearview mirrors and the world still largely at home due to the pandemic’s restrictions, the e-commerce onslaught will continue, causing retailers to adjust their fulfilment strategies to stay afloat. Fulfilment operations expand to meet high volume, higher expectations.

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Fulfillment Management Consumer Customer Experience 147

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

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Inside Retail

APRIL 27, 2021

Woolworths has announced its intention to build a 22,000sqm online fulfilment centre located in Auburn, Sydney, which will facilitate up to 50,000 online orders per week. Auburn and our other fulfilment centres play important roles complementing the work of our store teams.

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Retail TouchPoints

AUGUST 19, 2021

We’ve done our Future Consumer Index seven times during COVID-19 and at this point, 19% say they have no fear at all [about COVID-19] and 33% say they’ll feel more comfortable in the next six months,” Orschell said in an interview with Retail TouchPoints. However, availability of products continues to be a challenge for many retailers.

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Mass Relators

JANUARY 31, 2022

Ward assumes his new role at the start of Walmart’s fiscal year, on February 1, according to the memo. Carl, who came to Walmart in September 2020, departs at the end of the month. During his time at Walmart, Casey led Walmart’s omnichannel agenda and helped grow the business,” Furner said. Ward arrived at Walmart U.S.

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Inside Retail

MARCH 2, 2023

One such advancement is the development of Autonomous Mobile Robots (AMRs), which have been implemented by a range of companies – including Catch, Toys R Us , and a number of other retailers – for task enhancements ranging from inventory management, order fulfilment, delivery and customer service.

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Fulfillment Inventory Management Beauty and Health Management 130

Mass Relators

JUNE 20, 2022

He joined the DG real estate and development team in 2020 and most recently served as vice president of real estate. With more than 20 years of distribution, transportation, logistics and operations leadership experience, he has a proven track record of project management, financial planning and cross-functional team building.

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Promotions Management Employee Engagement Store Operations 52

Retail TouchPoints

MAY 6, 2021

But many retailers are seeing opportunities in using those locations as micro-fulfillment centers. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. Azita Martin is General Manager of AI for Retail and CPG at NVIDIA.

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Retail TouchPoints

JULY 21, 2023

We at Walmart+ believe that everyone should be able to enjoy all the ways a Walmart+ membership helps them save time and money, with benefits like free shipping and grocery delivery, nationwide gas discounts and video streaming with Paramount+ at no extra cost,” wrote Venessa Yates, SVP and General Manager of Walmart+ in a blog post. “We

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Retail TouchPoints

APRIL 4, 2024

(Image courtesy REI) This Earth Month, outdoor retailer REI Co-op is showcasing its ongoing recycling partnership with decking manufacturer Trex , at its Signature Camp near Bryce Canyon National Park in Utah. Since 2011, Poshmark shoppers have kept over 300 million items in circulation and out of landfills.

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