Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Merchandise Store 267

Merchandise Store Checkout Supermarket Shopping 267

Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

Checkout 274

Checkout Payment Services Supermarket Customer Experience 274

Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

Checkout 244

Checkout Customer Experience Location Planning 244

Retail TouchPoints

JUNE 2, 2022

The Mashgin system, branded as “Smart Checkout,” relies on AI-powered technology that can improve customer checkout time up to 400%. Circle K intends to use the self-checkout technology to enhance the customer experience, shorten lines and allow associates to prioritize assisting customers.

Checkout 324

Checkout Payment Services Customer Experience Location 324

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 254

Merchant Services Payment Services Point of Sale Checkout 254

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. View the Point-of-Sale Software for High-Touch Retailers Buyers’ Guide to learn more about the report.

Fulfillment 308

Fulfillment Inventory Management Returns Point of Sale 308

Retail TouchPoints

JULY 27, 2020

Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Faster checkouts can reduce long lines conditioned by social distancing, while the greater cleanliness associated with contactless appeals to consumers reluctant to touch anything at the point-of-sale.

Retail Trends 188

Retail Trends Payment Services ATS Checkout 188

Retail TouchPoints

APRIL 3, 2024

By programming your displays to showcase user-generated content, like brand mentions or customer reviews, you tap into a stream of authenticity and relevance. This reflects real-life customer experiences with your products and encourages others to engage with your brand on social media platforms.

Promotions 275

Promotions Customer Experience Point of Sale Accessories 275

Retail TouchPoints

JULY 8, 2021

The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months. million customers have set up an Afterpay Card to shop in person since the solution went live in fall 2020.

Promotions 264

Promotions Advertising Returns Customer Experience 264

I Vend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail, is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey.

Fulfillment 52

Fulfillment Point of Sale Management Promotions 52

Retail TouchPoints

APRIL 12, 2024

After MrConsumer was inadvertently charged tax at checkout, he details a series of confusing conversations with Walgreens’s staff about how sales tax works and his eligibility for a refund. Back in 2020, Walgreens was sued in class action for improperly taxing protective face masks in Pennsylvania. For him, job No.

Payment Services 209

Payment Services Checkout Shipping Point of Sale 209

Retail Next

FEBRUARY 28, 2020

To cover this idea in more detail, this article identifies five specific ways in which the in-store experience is shaping retail in 2020. Prioritizing Experience Over Inventory. Now, the most successful retail stores place more emphasis on the shopper experience – even if that comes at the expense of some inventory space.

Payment Services 52

Payment Services Customer Experience Point of Sale Shopping 52

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 259

Payment Services Customer Experience Fulfillment Point of Sale 259

Inside Retail

MARCH 6, 2023

In 2020, we relaunched the website, and that allowed us to accelerate during Covid-19. So when you’re looking at buying a luxury timepiece of substantial value, a client wants something that they know will stand the test of time. We also announced our partnership with Porsche in 2020. We had two versions.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

APRIL 20, 2022

The legal cannabis market was valued at $12.81 billion worldwide in 2020, and thanks to a 27.25% compound annual growth rate, the budding industry (no pun intended) is expected to reach $54.41 Cutting-Edge In-Store Tech on Display at #RICE22. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

Marketing 353

Marketing Location Customer Experience Consumer 353

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 223

Fulfillment Payment Services Beauty and Health Checkout 223

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. That’s my job at Burton nowadays,” she recalled. We put the customers at the center and really get to know them.

Planning 273

Planning Wholesale Customer Experience Store Operations 273

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Or it’s a harsh sounding story, with the continuous ringing and beeping of cash registers at point of sale.

Payment Services 277

Payment Services Location Customer Experience Consumer 277

Retail TouchPoints

APRIL 16, 2021

Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. Re-thinking the in-person experience. The revival of the QR Code.

Consumer 221

Consumer Point of Sale Shopping Marketing 221

Retail TouchPoints

JULY 12, 2022

Amazon has unveiled a new and improved version of its smart shopping cart — called the Dash Cart — and plans to roll out the carts at select Whole Foods Market stores for the first time. First deployed in 2020 , Dash Carts are already available at many Amazon Fresh stores across the U.S.

Payment Services 261

Payment Services Shopping Marketing Accounting 261

Retail Minded

MARCH 10, 2022

Very few retail leaders would argue that the role of physical stores are the same as they were at the start of 2020. Brand health includes customer loyalty, the consumer experience journey and customer connectivity. Most would agree that they are very different in direct response to the global pandemic.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Clienteling 98

Retail TouchPoints

FEBRUARY 5, 2021

Holiday season 2020 has come to an end, so what now? Omnichannel success always circles back to the customer centric philosophy — having a high level of real-time visibility and ensuring that products are in the right place at the right time to meet demand. Gene Bornac is Chief Strategy Officer at enVista.

Payment Services 178

Payment Services Returns Specialty Retailers Promotions 178

Retail TouchPoints

JUNE 1, 2022

This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. As Target CEO Brian Cornell said, “Our stores are at the very center of our strategy.” This seems to be working, as our latest research shows Target is ranked #1 for delivering the best overall in-store experience.

Checkout 298

Checkout Location Shopping Consumer 298

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. This empowers businesses to respond immediately to keep their customers safe and comfortable. Many stores have posted marks on their floors to remind customers to stand at least six feet apart.

Store Layout 149

Store Layout Kiosk Point of Sale Advertising 149

Retail TouchPoints

JUNE 4, 2021

A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.” in April 2020, but online retailers saw an 8.4% increase in sales during the same period.

Payment Services 164

Payment Services Consumer Point of Sale Shopping 164

Star Miconics

NOVEMBER 22, 2023

Customers increasingly seek dining options that offer both traditional and at-home dining experiences. Plus, CloudPRNT works with your iOS , Android , and Windows tablets and devices; perfect for mobile point-of-sale (mPOS) systems. Original article written by Heidi Orpilla and published June 18, 2020.

Point of Sale 98

Point of Sale Consumer Promotions Customer Experience 98

365 Retail

SEPTEMBER 29, 2022

At the time it was considered a revolutionary development, but for most of the next seven decades it hasn’t kept up with the pace of digital change. . This promises to streamline security procedures, meaning customer-facing staff can dedicate more time to improving service quality. . Exponential-e.

Point of Sale 62

Point of Sale Customer Experience Checkout Shopping 62

Nvidia

JANUARY 13, 2022

At the National Retail Federation’s annual trade show, conversations tend to touch on recurring themes: “Will we be able to stock must-have products for next Christmas?,” “What incentives can I offer to loyal workers?” One way to address the problem is by creating autonomous shopping experiences. million, or 6.2 Improving Logistics.

Shrinkage 115

Shrinkage Checkout Inventory Management Point of Sale 115

Wiser

SEPTEMBER 12, 2022

When there are so many products shouting “Look at me!”, It’s about orienting the customer experience across all channels in a way that conveys what you want your customers to know about your products and brand without relying on large amounts of text. Visual merchandising lives at the top of this funnel.

Visual Merchandising 148

Visual Merchandising Point of Sale Cross Merchandising Apparel 148

Retail TouchPoints

MAY 4, 2021

Powell and CEO Charlie Cole, both of whom started at the company in early 2020, are part of a “new team charged with giving the brand its groove back, and that requires tech investment,” Powell said in an interview with Retail TouchPoints. It could be something as simple as a button that doesn’t render properly on a mobile device.

Drop-Shipping 211

Drop-Shipping Shipping Fulfillment Point of Sale 211

Cisco Retail

NOVEMBER 23, 2021

You’ve likely heard about Black Friday and Cyber Monday, but there’s a spending holiday that we at Cisco are just as fond of – #SmallBusinessSaturday. From record business closings to record small business growth (the number of new businesses in 2020 was up 24.3 A year like no other. percent per the U.S.

Payment Services 74

Payment Services Target Market Point of Sale Customer Experience 74

Inside Retail

JULY 17, 2022

Stephan Veyret : Starting out as an e-commerce sports retailer in Singapore, Decathlon Singapore became one of the pioneers in the omnichannel approach with the establishment of our first experience store at Bedok in 2016. IR: How does the synergy between Decathlon Data Lab and the Decathlon Singapore Lab Store work?

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

365 Retail

NOVEMBER 17, 2021

It is more important than ever for retailers to be well prepared for Peak 2021, remaining agile and fleet of foot to react to what the market throws at them while meeting consumer demand at its point of origin, says Sophie Wilson at Astound Commerce. Sophie Wilson at Astound Commerce.

Payment Services 52

Payment Services Shopping Returns Fulfillment 52

Cisco Retail

NOVEMBER 23, 2021

But there’s a spending holiday that we at Cisco are a bit more fond of – #SmallBusinessSaturday. From record business closings to record small business growth (the number of new businesses in 2020 was up 24.3 In fact, 49 percent of small business owners with online stores saw a boost in sales in 2020, even in the midst of the pandemic.

Payment Services 52

Payment Services Target Market Point of Sale Customer Experience 52

Retail Minded

OCTOBER 4, 2022

The new list of the 50 fastest growing e-commerce brands of the past year reveals that the top 25 US ecommerce brands generated more than $341 million in revenue over a 12-month period (2020-2021). That is the foundation for the type of outstanding customer experiences which keep consumers coming back to your store.”.

Boutique 52

Boutique Apparel Beauty and Health Fashion 52