Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? Cashless transactions grew significantly at the start of Covid-19 but, over the past year or so, cash acceptance has rebounded slightly.

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Inside Retail

JUNE 3, 2021

Retail has certainly been at the front of the pandemic rollercoaster. Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector.

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Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial.

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Retail TouchPoints

NOVEMBER 9, 2021

COVID-19 accelerated the adoption of digital technologies by several years — indeed, it has been reported that 10 years’ worth of ecommerce progress was made in the span of three months during 2020 alone. one customer I was talking with recently served consumers, small businesses and teachers, all of whom have different needs).

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Retail TouchPoints

MAY 11, 2021

Does going through the returns process make customers less or more likely to shop with you again? You can achieve that by making sure that customers get proactive communications after their purchases and by putting the exchange option front and center in the returns process. Dan Nevin is Chief Revenue Officer, Global Retail at Doddle.

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Theatro

JANUARY 25, 2023

The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020. This makes them more impatient with the in-store experience,” said Theatro CEO Chris Todd. Here are the results of our retail customer experience survey.

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Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms. Then they can tap “Bring it to me,” which uses indoor beacons to inform the store associate about where the customer is within the store.

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Retail TouchPoints

FEBRUARY 11, 2021

At the close of every calendar year it’s customary to pen a post about trends and predictions for the upcoming year. Is that even possible coming out of a year like 2020? One futurist we know said, “2020 was so weird I didn’t even get a chance to be wrong.”. But let’s be real here. But the post must go on.

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Inside Retail

DECEMBER 20, 2021

It’s kind of elongated and stretched out,” noted Adam Ioakim, managing director, APAC at Emarsys. They’re looking at a more omnichannel approach. Those are the initiatives that are driving that customer experience – click-and-collect, delivery to boot, virtual styling and reserve-in-store,” Ioakim added.

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Retail TouchPoints

MAY 29, 2024

In addition to offering Schnucks shoppers exclusive product offers, the companies’ partnership also encompasses R&D for co-developing new customer experiences that could include advanced digital offers in retail media and development of innovative in-store touch points.

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Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

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Inside Retail

AUGUST 3, 2022

Supermarket chain Woolworths has unveiled gteh post-beta iteration of its business-focused online shopping platform, Woolworths at Work. Jarad Nass, GM of Woolworths at Work. Nass claims that one of Woolworths at Work’s focus areas is continuing to offer more transparency via the Work Hub.

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Retail TouchPoints

OCTOBER 13, 2020

At its heart, a progressive web app (PWA) is a website that functions like a native app on a shoppers’ device. When we were looking at the right technology to use to start a project, [one] that was fortunately greenfield, we looked at Vue, Angular and React as well,” said Brandon Elliott, VP of Technology at Leafly. “It

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Retail TouchPoints

NOVEMBER 18, 2020

A lot of these things would have been niche projects in in any other year besides 2020, but some of these are really truly scalable meaningful parts of our business for Q4,” said Brommers. However, this creates a new challenge in maintaining an optimal customer experience, particularly in touch-sensitive retailing segments like grocery.

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Frank Mayer

JANUARY 14, 2022

Read on to discover three customer experience predictions for the upcoming year. The Hybrid Shopping Experience. In short, now they can toggle between shopping methods depending on what’s convenient at the moment.”. And, at this point, it’s no longer a desire, but an expectation. billion in 2020 to $68.01

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Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But crucially, that’s not the exclusive role of online experiences. Retailers are already responding.

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Retail TouchPoints

NOVEMBER 23, 2020

Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. Walmart had the foresight five years ago to be willing to absorb short-term pain for long-term gain, despite the equity market’s negative reaction,” said Charlie O’Shea, VP and Senior Credit Officer at Moody’s in an interview with Retail TouchPoints.

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Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

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Frank Mayer

MAY 10, 2021

The interactive kiosks allow customers to browse the store menu and place orders while learning more about products available. Return customers have appreciated the faster transaction time, and Consume Cannabis has saved on costs and improved the customer experience since implementing the program. 1975 Wisconsin Ave.,

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Kiosk Customer Experience Consumer ATS 52

I Vend

NOVEMBER 17, 2021

Whilst online ordering certainly is important to meet many customers’ needs, an online-only channel doesn’t cut the mustard with all shoppers, any more than a brick and mortar only option. iVend Retail for Hardware Don’t risk anything less than an outstanding customer experience.

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Independent Retailer

JULY 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within a crowded field of competitors.

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Cisco Retail

MAY 7, 2021

The biggest cyber attacks of 2020 have raised new concerns around enterprise security postures, practices, and policies. Below are five of the most significant cyber attacks of 2020 1. Attackers used the login credentials of two employees at a franchise property. In doing so, the impact at any given time is magnitudes less.

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365 Retail

MAY 19, 2021

We no longer find it exciting to receive parcels at the door. Endless months of working from home and social distancing has reminded us as a collective that we are social beings with a thirst for physical experiences. . Cleverly, the display of images highlighted the special bond between the brand and its customers throughout time.

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Retail TouchPoints

SEPTEMBER 24, 2020

“We are confident that through our contactless options and heightened safety standards, we can deliver the much-needed joy and excitement of Halloween to our customers, while also focusing on our priority of keeping our employees safe.”. Home delivery is free for orders of $35.

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Miller Zell

DECEMBER 18, 2020

No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 entailed and what we can expect from 2021 and beyond, we can’t help but conclude that the more things change, the more they also stay the same.

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Cisco Retail

JUNE 8, 2021

While sitting at the kitchen table one evening in early March of 2020, my wife and I discussed what was happening in the world and how my team at Cisco — like many of yours — was about to face an immediate mandate to enable remote work for our organizations. At least in theory. Cloud deployments and security.

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Retail TouchPoints

JULY 23, 2020

1, 2020 and it will record a pre-tax charge of approximately $6 million in the quarter for severance payments and other termination costs. 7, 2020, the retailer expects to end the year with a net increase as it relaunches its store opening program. Although Ulta Beauty announced that it would permanently close 19 stores by Nov.

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Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. This means that the majority of customers think that businesses do not listen to their needs and opinions.

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Customer Experience Customer Retention Promotions Consumer 55

Retail TouchPoints

MARCH 21, 2024

The most visible and extreme example of this was the explosion in online spending during the first year of the COVID-19 pandemic, which saw 66% of households increase their online spending and a massive $183 billion boost in online sales between March 2020 to February 2021. So Who’s Doing It Well?

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Planning Customer Experience Management Promotions 205

Retail TouchPoints

FEBRUARY 28, 2024

She will be the first person to take on the role since 2020 and will report directly to Co-founder, CEO and President Jennifer Hyman. However, she has a rich history in fashion and retail, including successful tenures at BooHoo Group PLC , Coach and Alexander Wang. She started her career at Net-a-Porter.

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Independent Retailer

MAY 31, 2022

In looking at coming back from the pandemic, The Bellevue Collection created unique packages and programming and leveraged a variety of channels to bring customers back. . Putting Customers First. “Our The post The Bellevue Collection Perfecting Personalized Customer Experiences appeared first on Independent Retailer.

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I Vend

OCTOBER 7, 2021

Customer experience is the retail ‘holy grail’ – the all-important goal that retailers must achieve to be successful. I’ve written about customer experience on numerous occasions this year – citing it as one of the top four priorities for retailers in 2021. I’m not telling you anything new there.

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Retail Focus

SEPTEMBER 14, 2021

Selfridges has hosted its first wedding at its London store’s new dedicated Wedding Suite, realising its promise to offer wedding experiences for couples looking for a non-traditional ceremony in a venue like no other. Selfridges has hosted its first licensed wedding at its London store’s new dedicated Wedding Suite.

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Retail TouchPoints

MARCH 2, 2023

Thomas has led the brand as President and CEO since February 2020, including through the spinoff of Saks Off 5th ’s ecommerce operations in June 2021. Rob Brooks, who was tapped to lead the Saks Off 5th store business (called O5 ) at the time of the spinoff, will take over the role of CEO of SaksOff5th.com, effective immediately.

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A1 Retail

SEPTEMBER 1, 2021

From supermarkets offering a single place for all our groceries, entertainment and even clothes shopping, to retail parks bringing the names we love from the high street to the suburbs, being able to do as much as possible in one trip has been at the heart of modern retail strategy. of all new registrations in 2020. Connect for data.

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Retail TouchPoints

NOVEMBER 30, 2021

In another first, customers access the checkout solution via the Sainsbury SmartShop app rather than the Amazon app, meaning they can use an interface they already are familiar with. Sainsbury’s, one of the UK’s largest supermarket chains, had piloted a cashierless customer experience at this store using its own technology in 2019.

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Retail TouchPoints

MARCH 3, 2022

After a successful pilot of stationary self-checkout technology at its recently renovated NYC flagship store, Bed Bath & Beyond will deploy solutions from NCR at select locations nationwide. “As These tech upgrades are part of the retailer’s three -year, $250 million growth plan announced in October 2020.

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