Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 147

Returns Merchant Services Drop-Shipping Accessories 147

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. 3 shopping day in 2019. Contactless Services Can Soothe the Bite of Remote Returns.

Drop-Shipping 244

Drop-Shipping Merchant Services Returns Shipping 244

Inside Retail

MAY 9, 2022

Costs are rising at an uncomfortable rate and business owners who try to hang on for pre-pandemic conditions to return will be waiting a long time. Is the cost of shipping materials from an overseas location spiralling? The post Managing inflation: Here’s how to know when the price is right appeared first on Inside Retail.

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Management Shipping Location Consumer 130

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 291

Merchant Services Returns Wholesale Apparel 291

Retail TouchPoints

SEPTEMBER 2, 2022

Newly developed freight booking tools have made it easier and more efficient to book containers on large cargo ships, thereby reducing the need for air freight, which is generally seen as producing a larger carbon footprint. Shipping companies can obtain information through GPS tags to help locate containers and ships in real time.

Shipping 215

Shipping Fulfillment Returns Management 215

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 282

Inside Retail

DECEMBER 1, 2021

“I would say it’s the most challenging [situation] we’ve faced, and unlike apparel, which you can air freight, in the furniture industry, you’ve actually got to get it in containers and ship it because they’re bulky goods,” he said. . Another 12 months of disruption.

Shipping 147

Shipping Management Apparel Accounting 147

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Regardless, these communications will be crucial to whether holiday customers return throughout 2021. Winter elements have historically been unkind to packages, which as a side note is why shipping insurance is a good idea during the winter.

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Drop-Shipping Shipping Consumer Planning 154

Retail TouchPoints

JUNE 15, 2021

One key challenge that retailers must address is making sure they know where product is in their business before they promise it to consumers or store managers. Profitably Managing Returns. With the surge in online shopping has come a surge in returns. respondents prefer to return items in-store rather than online.

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Drop-Shipping Fulfillment Returns Consumer 216

Retail TouchPoints

JUNE 15, 2020

and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S. stores in late April, more than doubling its daily shipping capacity. in Q1 compared to the same period in 2019. Even though approximately 95%. of the company’s U.S.

Location 145

Location Shipping Apparel Returns 145

Retail TouchPoints

NOVEMBER 30, 2022

For example, we’ve framed an image of the jabot [an ornamental ruffled frill worn at the neck] that our Co-founder and Chief Creative Officer Miyako Nakamura designed for Justice Ruth Bader Ginsburg in 2019. There were a few last-minute, unplanned scrambles involving items that unexpectedly went out of stock or were delayed in shipping.

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Boutique Promotions Shipping Location 241

Retail TouchPoints

NOVEMBER 10, 2020

While this figure is down $50 from 2019, given 2020’s overall uncertainty, such a slight decline would represent a significant victory. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail Focus

APRIL 7, 2022

For many SME retailers, the thought of scaling their businesses to enter new markets has many perceived barriers, particularly if you’re managing multiple roles within your business from stock procurement to marketing, quality control and customer services. Simplifying the schemes available.

Payment Services 130

Payment Services Drop-Shipping Fulfillment Shipping 130

Inside Retail

JULY 14, 2021

Customers in Sydney will be able to get free express delivery on all orders which are worth more than $50, and will enjoy free 60-day extended returns. At the height of the pandemic, not only did Toys R Us offer curbside pickup , it partnered with food delivery service DoorDash to offer same-day shipping on items that were available in-store.

Shipping 246

Shipping Consumer Fashion Management 246

Retail TouchPoints

MAY 5, 2021

Of course, there are reasons why certain kinds of products haven’t been as quick to become ecommerce mainstays — mailing a live tree will never be as simple as shipping at T-shirt, for example. billion compared to roughly $3 billion in 2019, according to data from IWSR. were up 80% last year, approaching $5.6

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Returns Consumer Marketing Comparison Shopping 264

Retail TouchPoints

APRIL 18, 2023

If 100 people buy it, and then 50 return it, we know that that user is advising people of bad-quality products, and they are demoted in the algorithm,” said Agha. Right now, most brands on the site operate under a 2P model where their products are housed and fulfillment, including returns, is managed by Flip, much like Amazon’s FBA system.

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Marketing Payment Services Beauty and Health Fulfillment 243

Inside Retail

AUGUST 28, 2022

But how did this fast fashion giant collapse so quickly and what lies ahead for Missguided under new management? After the company experienced a loss in 2018, Passi had managed to get a hold on spending and Missguided returned to the black with an EBITDA of £3.5 million in 2019. Self-inflicted wounds.

Fashion 130

Fashion Fast Fashion Returns Management 130

Retail TouchPoints

OCTOBER 29, 2020

Economists are predicting a flat or modest increase in holiday sales compared to 2019, but they expect a big increase in online holiday shopping. vs. 2019, when sales amounted to $145 billion. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order.

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Merchant Services Accounting Shipping Returns 148

Retail TouchPoints

MAY 26, 2022

Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee , revealed some of the less obvious reasons for rising prices, the virtues and limitations of “nearshoring” via domestic supply chains and the prospects for supply chain improvements during holiday 2022 and into 2023.

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Promotions Supply Chain Management Consumer Shipping 257

Inside Retail

AUGUST 13, 2023

In the past, digital signage has very much been ‘let’s put a TV here and some LED here’ but those days are over,” adds Natalie Layton, Entwined’s key account manager. “It’s Early adaptations of digital signage were often very much about replacing print to get a return on investment, with Lotteries Corporation, a great example.

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Point of Sale Promotions Returns Accounting 130

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. We tend to think of agile pricing as something done on the website.

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Merchant Services Payment Services Promotions Location 228

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates.

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Merchant Services Payment Services Fashion Customer Experience 245

Inside Retail

FEBRUARY 21, 2023

Launched in 2019, Baresop is an Australian e-commerce business that offers refillable soap bottles and sachets of soap powder via subscription. We spoke with founder Prisca Ongonga-Daehn about the challenge of building a sustainable supply chain and her overarching vision to eliminate 1 billion plastic bottles from landfill by 2035.

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Planning Shipping Marketing Returns 130

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It in 2019), according to eMarketer. We’re Not a Retailer, We’re Not a Marketplace’. digital ad revenue (up from 7.8%

Merchant Services 284

Merchant Services Advertising Shopping Drop-Shipping 284

Retail Gazette

OCTOBER 5, 2023

Archie Norman Archie Norman has spent the last six years overseeing food and fashion group M&S’s turnaround plan as it looks to re-establish its brand, win back consumers and return to profit. Perhaps with M&S now motoring, Norman might jump ship to see if he can perform a similar feat at its rival? Sound familiar?

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Supermarket Department Stores Grocer Returns 111

Store Growers

AUGUST 20, 2019

Are Single Keyword Ad Groups Still Relevant in 2019? 2019: Synonyms and intent come to phrase and modified broad match. So while your keywords and ad groups don’t compete with one another (nor do they drive up the price), it just makes it a lot harder for you to manage the campaigns. Adapted to 2019 keyword match types.

Advertising 50

Advertising Accounting ATS Shipping 50

Hyken

DECEMBER 17, 2021

But unlike years past, small and medium-sized businesses (SMBs) are struggling amidst a lingering global pandemic that’s brought supply chain disruptions, rising inflation, shipping, and delivery delays, and workforce staffing shortages. Refine the Return and Replacement Process. Offer Competitive Discounts.

Shipping 66

Shipping Returns Customer Experience Consumer 66

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Returns Merchant Services Shipping Location 172

Indigo 9 Digital

JULY 21, 2023

And when your customers demand free shipping or when return costs add up a promising business can be put into jeopardy pretty quickly. Shipping and return costs also became an issue and when Brandless tried to increase prices to $9 for certain products, sales declined. million in revenue and in 2019 it lost $93.0

Returns 52

Returns Advertising Consumer Wholesale 52

Retail Gazette

OCTOBER 19, 2023

Rascal Clothing was withdrawn from the deal due to one of the founders exercising a pre-emption right, which was agreed upon as part of JD’s acquisition in February 2019 but the sporting group said it expects the divestment of Topgrade Sportswear to also be completed in due course. pre-pack administration deal in August 2019.

Fashion 64

Fashion Fast Fashion Planning Boutique 64

Independent Retailer

SEPTEMBER 8, 2022

Smart retailers are getting a leg up on ongoing supply chain bottlenecks by gearing up for Black Friday now, which means a lot of new products are getting shipped in, according to James Burati, Chief Sales Office at 1-800-PACK-RAT. Other barriers included no free shipping (22%) and a lack of communication during the returns process (19%).

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Finance Returns Shipping Promotions 84

SGN Magazine

MARCH 29, 2021

After touring a historic ship or museum dedicated to naval history, guests are often drawn to the gift shop to find their own treasures. Maureen Wolf, museum store buyer and manager, The Custom House Maritime Museum in Newburyport, Mass. Gift Shop Manager Kali Ellis of the Ocean Star Offshore Drilling Rig Museum in Galveston, Texas.

Jewelry 52

Jewelry Shipping Shopping Management 52

Retail TouchPoints

JANUARY 10, 2022

compared to 2019 for the six weeks from Nov. It’s a different landscape this year than last year, which was different than the year before,” said Peter McCall, Senior Manager, Retail Consulting and Advanced Analytics at Sensormatic in an interview with RetailTouchPoints. “You’ve 21, 2021, through Jan. drop in 2020. “It’s

Shopping 264

Shopping Drop-Shipping Returns Shipping 264

Indigo 9 Digital

MARCH 9, 2023

We also believe that by using stores effectively, Walmart mitigated some of the higher costs associated with the online channel” said Neil Saunders, Managing Director at GlobalData Retail. 66% of consumers surveyed said “best value for money” keeps them returning to a brand, taking the top spot in terms of consumer preferences.

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Drop-Shipping Advertising Fulfillment Consumer 98

Indigo 9 Digital

SEPTEMBER 15, 2022

If you have a traditional retail business or a pure play eCommerce company then Amazon is a great model not just for how fast goods should be shipped but also for how to think differently about how to monetize your customer base. One of the benefits is that it makes returns easier. share just a few years ago in 2019.

Advertising 95

Advertising Drop-Shipping Returns Consumer 95

Indigo 9 Digital

JUNE 13, 2022

Customers that were loyal to you don’t always return even when you are trying hard to get them back. Or in the process of trying to turn the ship around many companies make a number of missteps as they desperately try to improve operations. billion close to its pre-pandemic 2019 revenues of $6.7 in 2016 to -1.5%

Promotions 52

Promotions Drop-Shipping Marketing Planning 52

Retalon

JULY 30, 2019

This method is a way for consumers to avoid paying shipping fees, and also a great boon to the store as well because it holds the potential for additional sales and engagement. 2. Many online retailers leverage products from multiple manufacturers who have the capability to ship directly from their own warehouse.

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Fulfillment Drop-Shipping Shipping Supply Chain Management 32