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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 259
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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 306
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Tackling the Growing Problem of Fashion Returns Earlier in the Supply Chain

Retail TouchPoints

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 320
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A century after debut, UK music store HMV makes Oxford Street return

Inside Retail

British music store HMV will on Black Friday return to its former flagship store on London’s Oxford Street after a four-year absence, offering vinyl, clothing and merchandise in a vote of confidence for physical stores in an increasingly online age. It also played a key role in the Beatles’ rise to fame.

Returns 130
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Myer’s latest trading update is a testament to putting the customer first

Inside Retail

million and now account for 21.3 Our focus remains on seeking to drive further and sustainable cost efficiencies and inventory management,” he added. King has been on a 12-month rolling contract with Myer since 2018 and has decided to retire at the end of this financial year to return home to Florida to be with his family.

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The Looming Spike In Returns Abuse

Retail TouchPoints

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 153
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Why Redbubble is under pressure to reassure artists, investors ahead of AGM

Inside Retail

Co-founder Martin Hosking returned to the business in March to lead it back to growth. Since his return, Hosking’s short-term goal has been to reduce its cost base and become profitable “as soon as possible.” Standard accounts are subject to a monthly account fee, while Premium and Pro accounts are not.