Retail TouchPoints

JUNE 23, 2023

The Seattle store, which closed June 16, was Amazon’s second in the city when it opened in August 2018. Amazon didn’t provide a specific reason for the closure, and the company still operates four other Amazon Go locations within the city. However, Amazon is far from done with its cashierless Just Walk Out technology.

Checkout 219

Checkout Location Shopping ATS 219

Retail TouchPoints

AUGUST 14, 2023

Preparing Internal Operations for Smart Stores The importance of operational preparedness is especially true for grocers implementing emerging technologies such as autonomous checkout, also referred to as seamless checkout. You need to prepare both physically and mentally to run the full distance.

Payment Services 191

Payment Services Checkout Inventory Management Grocer 191

Retail TouchPoints

JUNE 1, 2022

In fact, Walmart has designed its newest stores to be shopped while being guided by the app. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need.

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Checkout Location Shopping Consumer 291

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. As retailers collect more data on customer behavior and uncover new patterns and trends, they can use their insights to optimize other store operations — even if those other stores aren’t AI-enabled.

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Payment Services Checkout Customer Retention Kiosk 223

Retail TouchPoints

MAY 24, 2021

In 2018, the brand partnered with Salesfloor to deploy a new mobile platform for associates — known as StyleConnect — combining clienteling and mobile checkout with a customer-facing interface embedded on the retailer’s ecommerce site.

Clienteling 179

Clienteling Boutique Checkout Shopping 179

Independent Retailer

JULY 29, 2022

The versatile solution increases inventory traceability to the item-level, and as a result, facilitates smart mirrors in fitting rooms, checkout-less shopping, social media integration, and indoor mapping through smartphones. The most common area in-store that retailers focus on to improve customer engagement is at the Point of Sale (POS).

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Customer Experience Shrinkage Checkout Inventory Management 77

Retail TouchPoints

JULY 14, 2020

Riley : When I first came on board as CEO in February 2018, I wanted to get us out in front of a lot of consumers. We tweaked our search and checkout capabilities and have increased our retention rate. You have to make sure you are offering frictionless checkout. You have to do the important housekeeping on your web site.

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Checkout Fulfillment Shipping Payment Services 190