Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. But it’s no longer a case of “build the app and promote it to consumers”. It can be easy for marketers to become overly focused on new channels that are creating additional revenue.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Retail TouchPoints

AUGUST 29, 2023

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. It helps keep all the promotions and performance metrics, leadership results and recognition in one place.

Payment Services 224

Payment Services Accounting Customer Experience Point of Sale 224

Mass Relators

SEPTEMBER 12, 2022

Bertram was promoted to president of GIANT/MARTIN’S in June 2017, after serving as senior vice president of merchandising for Ahold USA since 2013. He later joined Pathmark and held positions of increasing responsibility at retail and in merchandising, before joining Ahold Delhaize USA companies in 2011 and GIANT in 2018.

Promotions 52

Promotions Customer Experience Marketing ATS 52

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience.

Social Commerce 232

Social Commerce Consumer Shopping Returns 232

Cisco Retail

JULY 18, 2022

Day 2 of Cisco Live 2022 introduced the world to our new digital learning experience, Cisco U. In fact, after his presentation, a customer approached us to tell Hank that his use of a public code had helped him get a promotion, advocate for network automation with his employer, and essentially change his life.

Customer Experience 119

Customer Experience Planning Promotions ATS 119

Mass Relators

AUGUST 24, 2022

Bertram was promoted to president of GIANT/MARTIN’S in June 2017, after serving as senior vice president of merchandising for Ahold USA since 2013. He later joined Pathmark and held positions of increasing responsibility at retail and in merchandising, before joining Ahold Delhaize USA companies in 2011 and GIANT in 2018.

Supermarket 52

Supermarket Store Operations Promotions Customer Experience 52

Indigo 9 Digital

MAY 10, 2023

While McDonald’s may seem like a traditional brand it has made great strides in modernizing its customer experience. Since McDonald’s is keen to acquire more digital customers it runs promotions like offering a free 10 piece box of Chicken McNuggets for people who sign up for MyMcDonald’s Rewards.

Kiosk 52

Kiosk Payment Services Promotions Marketing 52

Indigo 9 Digital

MARCH 31, 2023

Luxury consignment shop TheRealReal which is mostly online launched in 2011 and brought in $1.2 Shopping today may not always mean going to a store and looking at a vast amount of inventory,” said Shea Jensen, Nordstrom’s former senior vice president of customer experience in 2017. “It Last year Farfetch brought in $4.1

Apparel 97

Apparel Department Stores Wholesale Beauty and Health 97