Retail TouchPoints

DECEMBER 20, 2023

Walmart and Affirm first partnered in 2019 to bring BNPL options to shoppers on its website and app. Adobe expects BNPL to set more records throughout the rest of the holiday season, driving a projected $17 billion in online spending, which would be an increase of nearly 17% from 2022. year over year.

Checkout 257

Checkout Kiosk Finance Apparel 257

Retail TouchPoints

APRIL 21, 2021

The wallets are expected to unseat credit cards as the preferred online payment method in the coming years, according to the FIS Global Payments Report 2021. Unsurprisingly, this shift in payment preferences is being driven by millennials and Gen Z shoppers who have long embraced digital options due to their speed and ease of use.

Merchant Services 285

Merchant Services Payment Services Checkout Accounting 285

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. Even eight years later, in 2019, it was only 3% of all grocery shopping, according to LEK Consulting.

Fulfillment 266

Fulfillment Shopping Returns Customer Experience 266

Inside Retail

AUGUST 14, 2023

The unpredictability of the Women’s World Cup, with the US knocked out early and a first-time champion assured, is forcing major global marketers such as Adidas and Nike to move fast to adapt to shoppers’ quick shifts in preferences and demand.

Sporting Goods 246

Sporting Goods Advertising Marketing Promotions 246

Retail TouchPoints

AUGUST 7, 2020

New research reports are coming fast and furious, trying to explain and predict how restrictions and personal safety concerns brought about by the COVID-19 health crisis will impact shopper behavior in both the short- and long-term. of shoppers say they’ll shop online more than they did before the pandemic, with just 10.6%

Consumer 254

Consumer Merchant Services Shopping Promotions 254

Retail TouchPoints

NOVEMBER 18, 2021

Our digital business is targeted to generate $10 billion in sales by 2023, and we expect the new marketplace platform to produce incremental revenue on top of that target,” said Matt Baer, Chief Digital and Customer Officer at Macy’s in a statement. compared to Q3 2019. billion valuation. compared to 2020, and 8.7%

Planning 279

Planning Location Marketing ATS 279

Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. as well as Tulsa, Okla., according to CNBC. e-Commerce to 5.8% in 2020, up from 4.7%

Consumer 358

Consumer Location Customer Experience ATS 358

Retail TouchPoints

APRIL 29, 2022

Instead, brands should put themselves in shoppers’ shoes. Along with fast, free delivery , shoppers expect seamless return options. Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. Turn Returns Upside Down.

Returns 280

Returns Merchant Services Drop-Shipping Shipping 280

Retail TouchPoints

MAY 5, 2021

Bolstered by the impact of COVID-19 on brick-and-mortar businesses, online alcohol shoppers more than doubled in the U.S. compared to 2019, with 44% purchasing alcohol online for the first time in 2021, according to research from IWSR. Industry analysts expect alcohol ecommerce to exceed $40 billion by 2024.

ATS 257

ATS 257

Retail TouchPoints

MAY 30, 2023

Shoppers have gotten smarter about pricing strategies; they also have an arsenal of tools and options at their disposal for saving big on almost any purchase — from loyalty programs to partner marketing, to cash back incentives, bundle deals, discounts and price-watching intelligence from sites like CamelCamelCamel.

Consumer 234

Consumer Marketing Promotions Shopping 234

Inside Retail

JUNE 2, 2021

billion, as the online seller looks to attract younger shoppers. The second-hand market is projected to grow at a 39 per cent compound annual growth rate from 2019 to 2024 in the United States, reaching $64 billion, and to grow to twice the size of fast fashion on a global basis, Etsy said. Reporting by Nivedita Balu.

Fashion 231

Fashion Consumer Fast Fashion Apparel 231

Retail TouchPoints

JUNE 2, 2021

Shoppers may be poised to unleash pent-up demand in Amazon’s direction: 74% of U.S. In total, 42% of shoppers say they plan to shop on Prime Day 2021 and another 32% say they might participate. The average shopper plans to spend $594 during Prime Day 2021, according to a survey by RetailMeNot.

Promotions 278

Promotions Planning Apparel Shopping 278

Retail TouchPoints

NOVEMBER 29, 2021

The latest data from the Adobe Digital Economy Index revealed that out-of-stock messages rose a whopping 325% in October 2021 compared to the same month in pre-pandemic times (way back in 2019), and in the last month alone consumers have been hit with more than 2 billion out-of-stock messages online.

Shopping 286

Shopping Shipping Consumer Planning 286

Inside Retail

JANUARY 23, 2023

They are expected to see a deceleration in sales growth over the quarter as the post-pandemic splurge on designer fashions begins to ease in the US and Europe. Hermes, which reports fourth-quarter results on February 17, is expected to show sales growth of 17 per cent, a decline from 24 per cent during the third quarter.

Returns 130

Returns Department Stores Fashion Marketing 130

Retail TouchPoints

JULY 26, 2022

and shoppers placed 12% fewer orders worldwide compared to the same period in 2021. Shoppers will Buy Even Earlier to Avoid Price Hikes. While shopping sprees leading up to Black Friday happened before 2020, more shoppers bought in early November over the last two years due to inventory and supply chain issues.

Drop-Shipping 270

Drop-Shipping Fulfillment Consumer Shipping 270

Retail TouchPoints

AUGUST 19, 2020

Target’s Q2 performance obliterated the bullseye, with every line item vastly exceeding our expectations, resulting in first half performance actually improving from 2019 despite Q1’s very rocky start,” said Charlie O’Shea Senior Retail Analyst at Moody’s in comments provided to Retail TouchPoints. Target achieved a record-setting 24.3%

Fulfillment 289

Fulfillment Accounting Returns Consumer 289

Retail TouchPoints

SEPTEMBER 28, 2021

Whole Foods delivered three times as many orders in 2020 as it did in 2019, causing the costs associated with equipment and technology to rise. Rising internal costs are no surprise given the current labor shortage and shoppers’ rising expectations. Orders placed through Amazon Prime will include a $9.95

Shipping 288

Shipping Consumer Planning Marketing 288

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. Retailers expected this and warned shoppers in advance, which led to a significant shift in customer behavior. 11 through Dec.

Drop-Shipping 248

Drop-Shipping Merchant Services Returns Shipping 248

Retail TouchPoints

APRIL 23, 2021

Since it was founded in 2014, Returnly has processed more than $1 billion in returns and been used by 8 million shoppers. In 2019, Affirm invested in Returnly because we recognized their technology’s ability to help merchants remove friction from returns, drive loyalty and retain more customers.

Merchant Services 276

Merchant Services Payment Services Returns Fashion 276

Retail TouchPoints

APRIL 22, 2021

Amazon is expected to make a staggering $367 billion in ecommerce sales in 2021, more than five times that of its next closest competitor, Walmart , which is projected to bring in a still respectable $64.62 shoppers spent $813 billion online in 2020 — $183 billion more than in 2019, according to a recent report from Adobe.

Grocer 238

Grocer ATS 238

Retail TouchPoints

OCTOBER 13, 2021

Signet expects to benefit from Diamonds Direct’s bridal offerings and high-touch shopping experience, which has made it a destination for younger, luxury-oriented bridal shoppers. The smaller retailer’s current leadership team will remain intact, with President Itay Berger reporting directly to Signet CEO Virginia Drosos. “I

Jewelry 244

Jewelry Target Market Planning Location 244

Retail TouchPoints

AUGUST 17, 2021

Activewear has become a hot category after lockdowns caused shoppers to rethink their day-to-day wardrobes. The strength of the activewear is reflected in retailer financial results: lululemon topped Q1 expectations with 88% revenue growth compared to Q1 2020 and net revenue of $1.2 kg to 14.5

Apparel 281

Apparel Fashion Outdoor Location 281

Retail TouchPoints

SEPTEMBER 29, 2020

Self-checkout is already a big part of how customers shop — according to RBR’s report, “EPOS and Self Checkout in 2020” , shipments of self-checkout solutions increased by 52% in 2019 to a new record high. So what can retailers do to be sure that they are optimizing their self-checkout strategy to meet their shoppers’ changing expectations?

Checkout 279

Checkout Payment Services Management Customer Experience 279

Retail TouchPoints

JANUARY 28, 2022

Today’s online shoppers have become accustomed to a wide selection of in-stock products at competitive prices that can be delivered in a matter of days. In 2019, 42% of U.S. consumers expect to shop on marketplaces at the same rate or more in the coming year. It’s a high bar. Why Consumers are Turning to Marketplaces.

Consumer 232

Consumer Customer Experience Shopping Accounting 232

Retail TouchPoints

OCTOBER 6, 2020

In-store traffic during the six biggest weeks of the holiday season will be down 22% to 25% compared to 2019, according to ShopperTrak data from Sensormatic Solutions. The company expects the 10 busiest days to account for just 34.2% in 2019, with sales spreading out across the holiday season. 27), Super Saturday (Dec.

Checkout 168

Checkout Accounting Shopping Consumer 168

Inside Retail

SEPTEMBER 13, 2022

More than five years after Vicinity Centres first kicked off its $660 million makeover of Chadstone shopping centre , the so-called “fashion capital” is continuing to expand its footprint and evolve its offering to meet the changing needs of shoppers. million, is just the latest example of this. . How Chadstone stays number one.

Shopping 246

Shopping Fashion Marketing Consumer 246

Retail Focus

OCTOBER 27, 2021

Since 2019 Ikea has opened shops in major cities such as Tokyo, Madrid, Moscow, Paris and New York to grow its presence on busy high streets. Administrators at Interpath Advisory said the transaction is expected to complete in January. Ikea is buying the former Topshop flagship store on London’s Oxford Street for £378 million.

Accessories 306

Accessories Planning Management Returns 306

Retail TouchPoints

JANUARY 13, 2023

Additionally, the receding pandemic meant that shoppers chose to put their discretionary income toward experiences rather than products. “ Additionally, the receding pandemic meant that shoppers chose to put their discretionary income toward experiences rather than products. “ but at its lowest rate in years: up 3.5%

Promotions 227

Promotions Sporting Goods Jewelry Inventory Management 227

Retail TouchPoints

AUGUST 4, 2021

Once fully implemented, the programs are expected to save more than 300 million products from the landfill each year by giving them subsequent lives. The programs join FBA Donations, which was launched in 2019 and 2020 in the U.S., FBA Grade and Resell is currently available in the UK and will expand to the U.S. by the end of 2021.

Merchant Services 297

Merchant Services Returns Wholesale Apparel 297

Retail TouchPoints

MARCH 11, 2021

retail executives whose stores offered at least one method of store-based online order fulfillment — revealed that the pandemic triggered a 5X increase in ecommerce volume in 2020 compared to the same period in 2019. The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S.

Fulfillment 286

Fulfillment Inventory Management Returns Point of Sale 286

Retail TouchPoints

NOVEMBER 16, 2022

The SMB Holiday Marketing Guide offers advice on using Meta’s tools and products to help retailers meet shoppers’ expectations and grow sales. Shopping small has a significant impact on helping local communities, with two-thirds of every dollar spent at small businesses staying within the local community. Multiple Meta Resources.

Merchant Services 237

Merchant Services Finance Advertising Marketing 237

Retail TouchPoints

MAY 21, 2021

However, while curbside was a major brand differentiator for Target and its peers over the past year, its power will wane as more and more shoppers return to in-store shopping. Anderson expects the retailer to lose a portion of its new shoppers as we enter the next normal, though it will still come out well ahead.

Apparel 226

Apparel Returns Department Stores Fulfillment 226

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Will this landscape accelerate mergers and acquisitions, and what should we expect in such regard? The playing field.

Advertising 254

Advertising Sporting Goods Boutique Returns 254

Inside Retail

FEBRUARY 10, 2022

The lack of international tourists over the last two years has cost the retail industry an estimated $90 billion – given tourists spent around $45 billion between July 2018 and 2019, according to data from Tourism Research Australia. According to Qantas boss Alan Joyce, Australia is “finally back open for business”.

Returns 262

Returns Promotions Management 262

Retail TouchPoints

DECEMBER 22, 2021

billion — a 1% increase from pre-pandemic times in 2019. But like much of the world, the luxury sector looks very different today than it did in 2019. Online sales of luxury goods are expected to jump 27% YoY in 2021, and that’s following a 50% YoY increase in 2020, according to Bain. “ COVID Pushes Luxury to Digitize.

Social Commerce 228

Social Commerce Consumer Shopping Marketing 228

Retail Gazette

JANUARY 3, 2024

Since 2019, Aldi has donated 40 million meals via its charity partner Neighbourly, including one million this festive season alone. Aldi UK chief executive Giles Hurley said: “We’ve seen millions of shoppers switch to Aldi during a time when many household incomes are squeezed.

Grocer 103

Grocer Consumer Shopping ATS 103

Retail TouchPoints

MARCH 17, 2023

The effects are already being felt in the ways loyalty is waning as shoppers find themselves with an enormous number of options. This shows up in a lot of different ways you might expect, in terms of marketing messages or products, but it also shows up in the number of brands, channels, formats and service models.”

Consumer 241

Consumer Marketing Accounting ATS 241