Retail TouchPoints

NOVEMBER 21, 2023

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The return assurance allows them to make a seamless, hassle-free return within seven days.

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Retail Wire

NOVEMBER 8, 2023

Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with

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Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

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Retail Focus

APRIL 20, 2024

Despite the Government refusing to overturn the abolition of the duty-free shopping for tourists in the Spring Budget, now half (50%) of UK consumers want the scheme to be reinstated, according to the latest research from Retail Technology Show (RTS), the leading event that connects retail’s changemakers and leading tech innovators.

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Inside Retail

FEBRUARY 19, 2023

Bedding and homewares retailer Adairs has reported strong first-half sales across its two largest brands as customers resumed shopping in stores rather than online after pandemic restrictions eased. The company owns and operates the Adairs, Focus on Furniture and Mocka brands. For the 26 weeks to December 25, sales increased 34.1 per cent.

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Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Retail TouchPoints

SEPTEMBER 27, 2022

Walmart will launch three new returns options as part of its “No Concerns” campaign to accommodate early holiday shopping. 1, 2022, Walmart will introduce: An extended Holiday Guarantee returns period allowing customers to return eligible purchases made on or after Oct. Beginning in Oct. 1, 2022, through Jan.

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Retail TouchPoints

APRIL 27, 2023

Target is rolling out its Drive Up Returns service nationwide following a successful pilot test. Drive Up Returns lets shoppers return any item, including those purchased online, directly to a Target associate without leaving their car. That’s why we’re launching Drive Up Returns.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Retail TouchPoints

APRIL 26, 2024

A little less than one year after Toys ‘R’ Us made its return to the world of UK brick-and-mortar via nine shop-in-shops in WHSmith stores, TRU parent company WHP Global has announced plans to expand the partnership and add 30 new locations by this summer.

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Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Retail TouchPoints

MAY 30, 2022

While ecommerce was already on the rise prior to the COVID-19 pandemic, the historic shift in customer expectations and behaviors fueled the explosive growth of online shopping. A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want.

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Retail Gazette

FEBRUARY 15, 2024

The gap between the number of international visitors in London and the spending associated with them widened in the final quarter of last year, sparking calls for the government to reinstate tax-free shopping. Corsi said the news was “an opportunity that should be grabbed with both hands”. “A

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Inside Retail

NOVEMBER 9, 2021

In particular, the index showed strong rises in spending at department stores, electronic stores, hardware, family clothing, pet shops, household appliances and florists, and showed signs that many people are preparing for holiday events such as Christmas parties with an increase in spending intentions for clothing rentals and tailors.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

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Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Tokinomo

DECEMBER 12, 2023

Campaign corner Coca-Cola Christmas commercial. Coca-Cola encourages spreading winter cheer with " I Could Be Santa Claus " by Celeste in the background. From holding doors for strangers to surprising family with presents, small acts of kindness matter during the holidays.

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Retail Focus

APRIL 18, 2024

is the perfect addition, allowing us to respond to the growing popularity of shopping second-hand, while bringing out guests a mix of premium and vintage brands at accessible prices.” The post Pre-loved fashion pop-up returns to Westgate Oxford this May appeared first on Retail Focus - Retail Design. added “We are. to find out more.

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Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

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Retail Focus

NOVEMBER 23, 2022

As the Swiss brand celebrates the 125 th anniversary of the iconic Swiss Army Knife, it returns to London with a brand-new flagship store opening on 388 Oxford Street, featuring products across the full offering. The new design concept brings together the Victorinox story, products and core values with the ultimate shopping experience.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction. For over a decade, Smartech has proudly served as the trusted supplier of parcel locker solutions for Australia Post (Auspost).

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson.

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Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. Toys ‘R’ Us parent company Tru Kids Brands was acquired by WHP Global in March 2021 with the goal of expanding the business worldwide.

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Inside Retail

OCTOBER 6, 2021

And this month we’re discussing the highs and lows of online shopping, covering everything from shipping delays and lost items to friction-filled returns. Gary shares some personal online shopping gripes, the risks retailers face in the last mile and how his British background influenced his foodie experiences from a young age.

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Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

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Retail Focus

OCTOBER 19, 2023

Ellen Peters, Lush UK&I Property Director:- “We’re thrilled to be returning to the historic market and now vibrant retail hub of Covent Garden. Our new store, set in a fantastic listed building with entrances from both Long Acre and Floral Street, will give our customers the unique shopping experience that they want and deserve.

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Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. The Staples partnership increases the number of the company’s Return Bars to more than 3,800 locations.

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Inside Retail

MAY 29, 2022

Zara’s decision to start charging for online returns this month has raised complex questions about why people send back such a high proportion of items they buy online, and what can be done about it. As of 4 May, the Spanish fashion brand has started charging customers around the world for returns sent back through the mail.

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