article thumbnail

How Interior Define ‘Democratizes Customization’ with Digital Tech and Localized Sales

Retail TouchPoints

We find that when we do that, our conversions go up, our average order size goes up, our NPS scores go up and our return rates go down.”. Because their manufacturing is done in China, the company is still struggling with the shipping challenges plaguing many retailers, including container and chassis shortages and port congestion. “We

Shipping 151
article thumbnail

(Some of) the Technology that is Empowering the Customer Channel in Physical Retail

Retail Next

Half shipped, half in store? Ship to store? Allbirds (via Shopify), to highlight one retailer, offers pick up in store and fulfills orders via ship from store. . Swarovski has also played in this space. They are in control. Customers (or should I say “shoppers”) don’t look at different channels. Drive through pickup?