Retail TouchPoints

OCTOBER 25, 2022

An easily movable point-of-sale area will allow stores to change their layouts in order to create a more experiential shopping journey, which will be supplemented with community, education and athletic events. Stores also will beef up BOPIS and ship-from-store options to support omnichannel consumer journeys.

Planning 147

Planning Point of Sale Shipping Outdoor 147

365 Retail

AUGUST 4, 2021

Claire Webb from Advanced Supply Chain Group looks at why playing a waiting game won’t help retailers beat soaring shipping costs. Many retailers are looking to protect margins against rapidly rising shipping costs. The factors have triggered a long-running period of disruption and caused shipping costs to escalate.

Shipping 52

Shipping Drop-Shipping Inventory Management Point of Sale 52

Retail TouchPoints

SEPTEMBER 12, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints. Previously, TikTok had only shared the availability of FBT in the U.K. ; Photo courtesy of TikTok)

Merchant Services 231

Merchant Services Payment Services Shopping Checkout 231

Talking Retail

NOVEMBER 16, 2021

Accolade Wines has launched an online point-of-sale platform specifically designed to help independent retailers “capitalise on impulse wine purchases”.

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Point of Sale Shipping ATS 105

Inside Retail

OCTOBER 18, 2022

In order to meet customer expectations, delivery channels – both online and in-store – are recommended to focus on speed and convenience and restock earlier to offset shipping delays. Consumers spent more than $3 billion on clothing, footwear and personal items through November last year, compared to $2.6

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Point of Sale Shipping Management Consumer 130

Small Biz Trends

JANUARY 24, 2022

This plan comes with features such as point-of-sale and ecommerce analytics. By opting for this plan, you will gain access to all features including real time carrier shipping, advanced discounts and more. Shopify Shipping: Shopify makes the shipping process easier for businesses. Image: Depositphotos.

Payment Services 145

Payment Services Shipping Point of Sale Planning 145

Inside Retail

AUGUST 11, 2021

“We’re building a new e-commerce site, we’re implementing marketing cloud and service cloud, we’re implementing a customer data platform (CDP), and on top of that, we’re implementing a new order management system and mobile point of sale platform,” Alexander told Inside Retail.

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Point of Sale Shipping Checkout Fulfillment 130

Retail TouchPoints

OCTOBER 9, 2023

The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? 3: Buy in-store, ship to home is gaining speed. Brands want to capture that sale and move inventory.

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Fulfillment Shipping Suggestive Selling Management 278

Inside Retail

APRIL 11, 2023

Rethinking the barcode The barcode – a block of irregular black lines signifying a product’s unique SKU – was launched in Australia in the 1970’s as retailers decided they needed a normalised system to track and scan products at their point of sale.

Point of Sale 130

Point of Sale Payment Services Supermarket Shipping 130

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 7: Focus on delivery: Fast delivery is still a priority and 79% offer free shipping. But how can you stand out in a world of limited customer attention?

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Checkout Shipping Customer Experience Point of Sale 204

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase.

Customer Retention 266

Customer Retention Shipping Point of Sale Consumer 266

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship. Benefits of dropshipping 1.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

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Shipping Point of Sale Customer Experience Fulfillment 182

Inside Retail

NOVEMBER 28, 2023

This experience highlights the importance of seamless retailing, where mobile Point of Sale (PoS) systems and integrated retail customer service offerings play an integral role in ensuring that the entire customer journey is cohesive and enhances the overall shopping experience.

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Returns Shopping Consumer Point of Sale 246

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

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Fulfillment Inventory Management Returns Point of Sale 283

Retail TouchPoints

APRIL 12, 2024

A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois. Frontline customer service staff should have a reasonable understanding of sales tax. Before an honest mistake spirals out of control, sellers must be prepared to respond.

Payment Services 185

Payment Services Checkout Shipping Point of Sale 185

Inside Retail

NOVEMBER 22, 2023

Retail’s weak points The Trustwave SpiderLabs’ report spotlights five vital business areas that allow retailers to remain profitable, but also offer avenues of attack to threat actors. Supply chain vulnerabilities : The complex web of suppliers, logistics partners, and distributors can introduce multiple points of vulnerability.

Payment Services 162

Payment Services Supply Chain Management Accounting Point of Sale 162

Inside Retail

AUGUST 13, 2023

When Entwined first took over the account, the company had five games in the market and was shipping printed material to 4000 sites three times a week. The message is running from a browsing environment right on to the display cabinet in the store where the point of decision occurs. “If

Point of Sale 130

Point of Sale Promotions Returns Accounting 130

Retail TouchPoints

DECEMBER 21, 2023

Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. Tailor checkout experiences in the same way as the rest of the ecommerce journey. They just have to put it into action at checkout.

Checkout 230

Checkout Payment Services Kiosk Advertising 230

Inside Retail

NOVEMBER 9, 2022

It recently launched a new website, and its new Highpoint location will feature new service levels and points of sale features – as well as trained handbag stylists and expert luggage advisors – that will make for a more seamless customer experience. The company is also evolving its physical and digital presence.

Fashion 246

Fashion Accessories Point of Sale Shopping 246

Star Miconics

MARCH 30, 2023

In today’s fast-paced business environment, having reliable point-of-sale (POS) technology is crucial to keep operations running smoothly. Contact Integrations Now Standard Warranties Star Micronics understands the importance of having reliable and high-quality point-of-sale technology for businesses.

Technical Support 52

Technical Support Kiosk Point of Sale Shipping 52

Star Miconics

DECEMBER 9, 2022

Somerset, NJ – December 9, 2022 – Star Micronics , a leading manufacturer of mobile, point-of-sale (POS), and customer engagement technologies, is now offering a serial cable adaptor for select models of its 2D barcode scanner line. Love industry news? Check out our podcast: Rising Stars Podcast.

Drop-Shipping 52

Drop-Shipping Point of Sale Shipping Management 52

Retail TouchPoints

NOVEMBER 1, 2023

That means writing out clear store policies, terms and conditions, product descriptions, billing descriptors and shipping information. Customer awareness practices: The more you inform a customer, the less likely they are to file a chargeback. Increased communication with customers is an excellent way to limit instances of friendly fraud.

Merchant Services 256

Merchant Services Payment Services Customer Experience Consumer 256

Retail TouchPoints

JANUARY 8, 2024

The EBR system will find the center of the ring, which could be a credit card, a loyalty number, a shipping address or another identifier that connects everyone in the ring. On a more drastic scale, imagine that an ORC ring is encouraging participants to return stolen merchandise.

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Loss Prevention Returns Point of Sale Shipping 202

RepslyBlog

SEPTEMBER 8, 2021

For many CPG brands, purchasing syndicated sales data from IRI or Nielsen is a critical part of understanding the journey their products make from distribution through to purchase. Traditionally, it was shopper marketing and category management teams that cared the most about point-of-sale data.

Point of Sale 52

Point of Sale Shipping Management Shopping 52

Retail TouchPoints

OCTOBER 10, 2023

The mobile web forces you to either remember a password you’ve long forgotten or enter in all your payment and shipping details. Or perhaps you’ve been sent to a mobile browser and been prompted to log into a retailer’s site when you already have that retailer’s app installed and signed into on your phone?

Payment Services 219

Payment Services Social Commerce Accounting Customer Experience 219

Retail TouchPoints

FEBRUARY 24, 2021

The retailer was founded in 1986 by Raúl Méndez on Spain’s Gran Canary Island, and now has 145 points of sale throughout Spain, including 125 stores, and operates under the women’s fast-fashion brands Encuentro Moda and Öbu.

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Fulfillment Point of Sale Fashion Fast Fashion 147

Retail Minded

JULY 3, 2022

Other issues included increased shipping costs (suffered by 59% of firms polled), stockouts (52%), and the increased prices of raw materials (47%). The crisis is so severe that more than a third of retail businesses (31%) are in danger of running out of cash within eight weeks if things do not improve – threatening their survival.

Wholesale 124

Wholesale Planning Shipping Point of Sale 124

Retail TouchPoints

JUNE 2, 2023

We also have a heavy ship-from-store side, and it also drives our curbside pickup component. “From an active omni standpoint, [Manhattan’s platform is] our hub of understanding for how we fulfill our orders,” said Yekkes. “It It manages our BOPIS component.

Inventory Management 236

Inventory Management Management Fulfillment Supply Chain Management 236

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 325

Payment Services Checkout Fulfillment Kiosk 325

Retail TouchPoints

FEBRUARY 22, 2021

You can carry over a version of this micro experience online, by including a cookie in every package you ship. Sure, it’s not exactly the same — but that’s kind of the point. Let’s say your physical store is known for the freshly baked chocolate chip cookies you offer to customers who enter your doors.

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Kiosk Customer Experience Point of Sale Checkout 244

Retail TouchPoints

AUGUST 15, 2023

“We had been using our online shopping cart’s default checkout process, which required five to six clicks to get to the point where you can check out,” said Sean Valencourt, EVP of Information Systems at Polywood in an interview with Retail TouchPoints. “It It was an involved, intense process.

Checkout 169

Checkout Merchant Services Payment Services Customer Experience 169

Retail TouchPoints

NOVEMBER 4, 2020

Further, making purchases online has become even easier with the emergence of point-of-sale (POS) lending, which allows consumers to split the cost of purchases into regular installments — even for a purchase as small as a $75 sweater. Because of this ease, merchants have begun relying on POS financing to drive sales growth.

Merchant Services 310

Merchant Services Payment Services Accounting Jewelry 310

Retail Minded

MARCH 10, 2022

For example, Target recently reported that as much as 75% of its online orders involved their stores in some capacity: be that buy online, pickup in store (BOPIS), curbside pickup, ship from store, local home delivery from store stock, or even buy online, return in store (BORIS). The Value of Modern POS. appeared first on Retail Minded.

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Dead-Stock Fulfillment Payment Services Clienteling 98

Rain Pros

MARCH 22, 2024

Customers will always have questions about which product is best for them, and despite the best efforts of business owners, sometimes a product isn’t the right fit, there are shipping delays, or other issues cause customers to become frustrated. In-store retailers can do the same when using a sophisticated point-of-sale system.

Point of Sale 52

Point of Sale Shipping Outdoor Target Market 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

Retailers nowadays have to offer a compelling reason for people to come to their point of sales. Integrate your accounting with your POS – This means integrating your accounting department with all points of sale. Your accounting department needs to be fully integrated with all points of sale.

Payment Services 61

Payment Services Drop-Shipping Shipping Point of Sale 61

Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 259