Retail TouchPoints

APRIL 25, 2022

International returns service ZigZag Global examined UK consumer shopping behaviors during the 2021 holiday season and found that one-third of consumers now purchase multiple items with the intention of returning at least one, and 59% will boycott a retailer permanently after a poor returns experience.

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Returns Shopping Promotions Social Commerce 256

Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. Oct 6-10, 2022.

Merchant Services 243

Merchant Services Payment Services Social Commerce Returns 243

Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Among the new tools available to Klarna users and merchants are: Search and Compare. Shoppable Video.

Merchant Services 261

Merchant Services Shopping Drop-Shipping Checkout 261

Retail TouchPoints

JULY 22, 2022

Prediction #1: Content will Become Central to Commerce. To Review: With ecommerce now encompassing much more than just a website (think livestreaming, social commerce, marketplaces and the metaverse), we predicted that the overarching key to omnichannel success in 2022 will be great content. Verdict: Spot on.

Social Commerce 300

Social Commerce Inventory Management Fulfillment Shipping 300

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

Shipping 221

Shipping Clienteling Returns Shopping 221

Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. The UK, along with several markets in Asia, was one of the first regions where TikTok Shop commerce functionality was made available. cubic liters per shipment.

Merchant Services 182

Merchant Services Fulfillment Shipping Shopping 182

Inside Retail

SEPTEMBER 7, 2023

If you spend much time online you’ve probably seen one of Temu’s colourful ads – punctuated by its catchy tagline: “shopping like a billionaire”. While the manufacturers provide the product details and the products themselves, Temu handles everything else – from customs processing to international shipping.

Advertising 130

Advertising Promotions Social Commerce Shipping 130

Retail TouchPoints

OCTOBER 10, 2023

The Inherent Messiness of Mobile For a growing number of consumers, mobile commerce is the new standard, particularly when it comes to Q4 holiday and gift shopping. To truly prepare for a strong Q4, mobile deep linking needs to be a core part of brands’ mobile commerce strategies. For retailers, however, mobile is messy.

Payment Services 227

Payment Services Social Commerce Accounting Customer Experience 227

Retail TouchPoints

MAY 28, 2024

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. as the world’s favorite information engine in the late ’90s.

Merchant Services 251

Merchant Services Advertising Consumer Marketing 251

Retail TouchPoints

AUGUST 30, 2023

There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale.

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Checkout Shipping Customer Experience Point of Sale 211

Inside Retail

MAY 1, 2022

In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. With numerous options for online shopping, including marketplaces, brand/retailer websites and social media, consumers are more channel agnostic than ever. They research, compare prices and purchase products in new ways.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 251

Advertising Social Commerce Consumer Marketing 251

Retail TouchPoints

JANUARY 10, 2023

Amid the mayhem of the current holiday shopping season, online sellers are frantically working to move products. In addition, excess inventory can also tie up capital that could be used for other purposes, such as investing in marketing or other growth initiatives. The past year presented a plethora of challenges for retailers.

Payment Services 237

Payment Services Drop-Shipping Fulfillment Shipping 237

Retail TouchPoints

NOVEMBER 23, 2021

For decades, Black Friday marked the official start of the holiday shopping season and was one of retailers’ most critical sales days. But thanks to the evolution of ecommerce and, specifically, live shopping, brands and retailers have the power to expand their holiday revenue opportunities and capitalize on an entirely new wave of commerce.

Social Commerce 266

Social Commerce Shopping Consumer Accessories 266

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Inside Retail

MAY 7, 2023

With the Covid-19 pandemic accelerating the shift towards online shopping, businesses must embrace digital transformation to stay competitive in the rapidly evolving marketplace. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them.

Social Commerce 130

Social Commerce Consumer Fulfillment Advertising 130

Inside Retail

JUNE 1, 2022

Market at the right time. Invest in digital marketing and retail media to maximise your presence in each channel. Sell where consumers shop. Whether through digital campaigns, marketplaces or social media, clarify the path to purchase so it’s easy for consumers to find you and complete their purchase. Social commerce.

Social Commerce 130

Social Commerce Fulfillment Wholesale Consumer 130

Retail TouchPoints

DECEMBER 21, 2023

A shopper that’s on the hunt for a particular backpack, on the other hand, will have dedicated more time to the experience, perhaps shopping via their desktop after wrapping up their workday. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore.

Checkout 237

Checkout Payment Services Kiosk Advertising 237

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Fast and frictionless in-person shopping experiences have become an expectation in 2023.

Retail Trends 94

Retail Trends Social Commerce Shipping Consumer 94

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail TouchPoints

SEPTEMBER 26, 2022

According to Coresight Research, 78% of companies surveyed for a recent report say that they’ve allocated “more than 10% of their total annual marketing budget to livestreaming campaigns.” Add this to consumers’ increased adoption of online shopping and it’s no surprise that live selling is becoming a force across ecommerce.

Consumer 250

Consumer Shopping Shipping Accounting 250

365 Retail

MARCH 1, 2022

To help online brands set themselves up for success, we examined the past and present to provide insights into the future of online shopping. Orla Power, Marketing Director at Luzern eCommerce. Brands will embrace social commerce by using social to test and learn.

Social Commerce 111

Social Commerce Drop-Shipping Fulfillment Shopping 111

365 Retail

MARCH 13, 2023

Today’s online shoppers expect to be able to shop across a multitude of platforms. For e-commerce retailers, the spotlight is on the number of different platforms that can be used to shop. Nowadays, we’re used to shopping on websites, social media, online marketplaces and through various types of marketing communications.

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Fulfillment Social Commerce Shipping Consumer 72

Inside Retail

SEPTEMBER 8, 2022

Founded in 2015, Pinduoduo has grown to become one of the top e-commerce platforms in China, offering a wide range of products, from daily groceries to household goods and fashion, thanks to its unique social commerce model, where customers purchase items as a team to achieve lower prices. Reining in big tech.

Social Commerce 130

Social Commerce Marketing Shipping Fashion 130

Retail TouchPoints

AUGUST 31, 2022

Prediction 3: Experiential Moments will Create Delight Despite In-Store Shopping Stressors. Café and restaurant experiences help meet basic human needs while elevating a visit to the shops into a day out. shoppers had already started their holiday shopping by June. Last year Google found that 31% of U.S.

Sporting Goods 247

Sporting Goods Consumer Checkout Shipping 247

Retail TouchPoints

AUGUST 15, 2023

“We had been using our online shopping cart’s default checkout process, which required five to six clicks to get to the point where you can check out,” said Sean Valencourt, EVP of Information Systems at Polywood in an interview with Retail TouchPoints. “It It was an involved, intense process.

Checkout 174

Checkout Merchant Services Payment Services Customer Experience 174

Retail TouchPoints

MARCH 9, 2023

Jacob Hawkins knows a lot about Gen Z, not just because he’s spent almost a year as the Chief Marketing, Digital and Omni Officer of Forever 21 , but also because he has a 17-year-old daughter. If she’s in a store and they don’t have her size, she can order it right there and have it shipped to her, or to her store. said Hawkins.

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Checkout Marketing Fashion Shipping 271

Rangeme

JUNE 8, 2021

I don’t know about you, but the amount of online shopping I do has become somewhat embarrassing over the past year. e-commerce is a great way to start. Global e-commerce sales grew by 28% last year, according to Statista, and by the end of this year there will be 2.14 Social media. Pros: Targeted customer.

Payment Services 105

Payment Services Social Commerce Consumer Marketing 105

Inside Retail

NOVEMBER 29, 2023

We don’t hold stock, handle payments or shipping. We’ll be using Vertex AI, Google’s generative AI platform, with prompt engineering to bring this idea to market and we’re excited for the hyper personalised experience AI will bring to our app users.”

Customer Experience 130

Customer Experience Fashion Returns Shipping 130

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Fast Fashion 225

Fast Fashion Fashion Shipping Marketing 225

Retail TouchPoints

NOVEMBER 12, 2021

At the same time, there is a deep desire among shoppers to shop locally. There’s a sense of pride and solidarity in supporting local, but there’s still a belief that shopping local has too much friction around it. They want to shop local, they just don’t want to trade off on convenience.

Merchant Services 224

Merchant Services Shipping Fulfillment Social Commerce 224

Inside Retail

MARCH 12, 2024

Started as a passion project by Greta Gale, a lawyer and former Woolies X senior marketing manager, who needed a classic black everyday suit, the premium women’s suiting and tailored separates brand officially launched in January 2022. I was fortunate that, in terms of launching the brand, I had a marketing background.

Fashion 130

Fashion Accessories Returns Target Market 130

Rangeme

NOVEMBER 30, 2022

A DTC brand takes complete ownership over its relationship with a consumer from sales, distribution, and marketing. Closely connected with the rise of DTC comes the trend of personalized shopping experiences. Personalizing a consumer’s shopping experience creates an emotional tie to your brand, building loyalty and retention. .

Retail Trends 52

Retail Trends Social Commerce Beauty and Health Consumer 52

Retail TouchPoints

OCTOBER 27, 2021

Brand awareness and customer loyalty opportunities through an “Official Closet” placement on their Brand Page, targeted push and email campaigns to drive repeat engagement and branded Posh Parties (live shopping events) to encourage brand discovery. ” . ”

Clienteling 147

Clienteling Drop-Shipping Inventory Management Shipping 147

Retail TouchPoints

JULY 14, 2020

In this exclusive Q&A, Riley talks about how and why the demographic is shifting, and how LUXIE is pivoting its marketing and merchandising strategy to attract and retain that older demographic. RTP: What have been some of your most successful marketing strategies? Having an AI strategy within marketing is critical.

Checkout 190

Checkout Fulfillment Shipping Payment Services 190

Inside Retail

AUGUST 15, 2023

In the global tea category, we’re very much a speciality tea in a market that has become commoditised – and that was accelerated by the GFC, which led too many wonderful owner-operators and family-run businesses to change hands and so we’ve had the emergence of several large operations that control the category.

Beauty and Health 244

Beauty and Health Supermarket Consumer Marketing 244

Independent Retailer

FEBRUARY 3, 2022

and the global mobile payments market has reached a value of $1.4 As far as trends go, there is nothing to suggest that mobile commerce development will slow anytime soon. Social Media Platforms Become the New QVC for Millennials and Gen Z. It will not be just a transaction, but instead will become an entire shopping experience.

Payment Services 76

Payment Services Social Commerce Location Consumer 76