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Customer satisfaction with retailers is mostly steady

Mass Relators

. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking. The Retail Trade sector as a whole saw its score dip just 0.5% Cool stability,” says ACSI managing director David VanAmburg. “That’s the best way to describe the retail sector right now.

article thumbnail

Customer satisfaction is basically unchanged

Mass Relators

. — Customer satisfaction with retail is relatively stable, according to the American Customer Satisfaction Index’s 2021-2022 ranking. The Retail Trade sector as a whole saw its score dip just 0.5% Cool stability,” says ACSI managing director David Van­Amburg. That’s the best way to describe the retail sector right now.

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