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Three ways online grocers can win, and retain, customers post-pandemic

Inside Retail

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. Grocers must once again focus on the fundamentals of meeting (or exceeding) customer expectations to ensure they continue to win and retain customers. Did I have a great delivery or pickup experience?

Grocer 243
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Giant Eagle has a plan to bring its wayward customers back

Retail Wire

Giant Eagle interim CEO Bill Artman says the grocer has “to get better” to win back customers who have left it to shop at Walmart and other stores. The chain has recently cut the prices on 800 items as part of its “Price Lock” promotion running through Aug. It also brought back its printed circular this week.

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FMI laying foundation to make grocers nonfoods destination

Mass Relators

Duffy, who spoke during a recent webinar sponsored by FMI and the Acosta Group, talked about how the association is working to lay the groundwork for grocers to become a destination for nonfoods. From our perspective, it’s really a question of aligning strategically on a plan for retail with our suppliers,” Graham said. “We

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‘Grocers positioned to be ultimate mealtime solution’

Mass Relators

The analysis suggests grocers are positioned to be the ultimate mealtime solution in that 39% of consumers view retail foodservice as a substitute for a both a home-cooked meal and a restaurant meal.”. To further promote engagement, shoppers emphasized their desire for retailers to highlight nutrition facts and meal ingredients.

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Albertsons Teams with Meta to Reinvent the Digital Circular

Retail TouchPoints

To combat this, along with the rising costs of printing, grocers are increasingly taking their circulars digital, placing them on their websites and apps. Now Albertsons is taking that a step further, with plans to turn its digital circulars into “dynamic ad campaigns” on Facebook and Instagram.

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Southeastern Grocers to offer telehealth services

Mass Relators

TRxADE Health’s Bonum Health unit has signed a Telemedicine Service Distribution Deal with Southeastern Grocers Inc., Winn-Dixie is committed to promoting low-cost, turn-key, and innovative digital healthcare services across its consumer market. TAMPA, Fla.

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How RedMart by Lazada is navigating Singapore’s changing grocery market

Inside Retail

RedMart by Lazada, Singapore’s first fully digital grocer, recently released the findings of its latest research into Singaporean grocery shopping and restocking habits. Among the highlights, it revealed that eight out of 10 Singaporeans still prefer shopping online for groceries, even in post-pandemic times.

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