Retail TouchPoints

AUGUST 10, 2021

Alternative Fulfillment Models: Dark Stores, Ghost Kitchens, Drive-thrus and More will be one of several sessions examining how retailers can use pandemic-inspired pivots to improve their business for the long term. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Inside Retail

JUNE 1, 2022

Whether through digital campaigns, marketplaces or social media, clarify the path to purchase so it’s easy for consumers to find you and complete their purchase. Fulfil customer expectations. Achieve automation and scale with the right fulfilment options. Fulfilment and delivery plans. Social commerce.

Social Commerce 130

Social Commerce Fulfillment Wholesale Consumer 130

Retail TouchPoints

JANUARY 10, 2023

Here are four tactics that retailers and ecommerce sellers can employ to eliminate excess inventory and mitigate the impact of the holiday hangover as they plan for 2023: 1: Diversify sales channels. Savvy brands are starting to use short-video formats and livestreaming to social-sell their products.

Payment Services 237

Payment Services Drop-Shipping Fulfillment Shipping 237

Retail TouchPoints

APRIL 18, 2023

His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I

Marketing 253

Marketing Payment Services Beauty and Health Fulfillment 253

Retail TouchPoints

AUGUST 19, 2021

A recent Shopkick survey proposes that these behaviors are likely to continue through the holiday season: 22% of consumers plan to shop for the holiday well ahead of schedule and 25% even plan to finish their shopping by Thanksgiving, which historically has been the “official kick off” of the holiday shopping season.

ATS 298

ATS Markdowns Consumer Social Commerce 298

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). You want to also offer consumers something that hasn’t been fulfilled by their current options.”

Social Commerce 266

Social Commerce Returns Consumer Marketing 266

Retail TouchPoints

SEPTEMBER 12, 2023

Product recommendations are showcased via product listings and shoppable content, and customers can also manage their orders here; An affiliate program that allows creators to connect with sellers through commission-based product marketing opportunities.

Merchant Services 238

Merchant Services Payment Services Shopping Checkout 238

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022.

Advertising 225

Advertising Social Commerce Consumer Fulfillment 225

Retail TouchPoints

DECEMBER 11, 2023

” Accelerating Time to Market and Improving Demand Planning On the surface, all these elements contribute to a relatively robust gamification strategy — but points, rewards and even vote leaderboards are hardly new, especially in retail. .” Every single day, you’re going to contribute to ultimately what we’re going to create.”

Accounting 243

Accounting Consumer Planning Marketing 243

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. SharperImage.com Gets a Big Payoff from a Headless Commerce Upgrade . In fact, it is going to be a $13.8

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

OCTOBER 15, 2021

More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Inside Retail

NOVEMBER 7, 2022

With shoppers often buying sweets, custom-made apparel, accessories and jewellery, White Day offers e-commerce platforms a huge opportunity to fulfil consumers’ needs. The e-commerce factor. The share of respondents in the Statista survey who said they were planning to spend more was the highest in India, at 76 per cent.

ATS 130

ATS Social Commerce Consumer Promotions 130

A1 Retail

NOVEMBER 18, 2021

Over half of UK shoppers (55%) plan to shop during Black Friday/Cyber Monday. Over a third (36%) of consumers are planning to spend more than in 2020, an average of £363 over the weekend . ” Many Brits are planning to make BFCM in-store purchases at local shops (43%) and independently owned businesses (31%). .

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

AUGUST 25, 2020

With retailers continuing to reopen their doors to the public, the question remains — what COVID-19-necessitated retailing strategies will make their way into go-forward plans, and which of those will be forgotten? With the largest livestreaming market in the world, China has cracked the code on how to integrate entertainment and commerce.

Payment Services 281

Payment Services Fulfillment Store Operations Consumer 281

Retail TouchPoints

OCTOBER 14, 2022

As TikTok kicks off its second annual TikTok World business summit, the social media juggernaut is making headlines for more than just new platform updates. based fulfillment centers in a bid to directly challenge ecommerce giants like Amazon and Shopify.

Advertising 276

Advertising Fulfillment Returns Shopping 276

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces.

Merchant Services 238

Merchant Services Payment Services Promotions Location 238

Retail TouchPoints

DECEMBER 14, 2021

The power of this new social experience design process is that it extends beyond the design and planning stage. It becomes a cross-category and cross-department resource after the store’s public unveiling, as the new social visual teams convert to marketing and promotion teams to support the retailer and brand.

Marketing 307

Marketing Planning Consumer Fulfillment 307

Retail TouchPoints

JULY 1, 2022

Indeed, the retailer has shown a strong commitment to technological innovation, although much of it has been focused on customer-facing functionality both in its stores and online, including: Announcing plans to add three additional engineering sites, with plans to hire 1,000 technologists , in April 2021; Debuting immersive video commerce experiences (..)

Home Furnishings 251

Home Furnishings Planning Location ATS 251

Retail TouchPoints

NOVEMBER 16, 2020

Extended Festival Designed to Mitigate Fulfillment Crunch. Spreading out some of the load makes it easier on [Alibaba’s] fulfillment and logistics partners,” said Halliwell. retailers got egg on their face when they tried to push Westernized marketing plans in the Eastern countries. It also provides an object lesson for U.S.

Fulfillment 190

Fulfillment Consumer Marketing Shopping 190

Retail TouchPoints

JULY 30, 2020

The final shopping lists that are created and shared by teachers will present “information that could reflect schools’ reopening plans and affect how much consumers actually spend,” the NRF reported in a press release. For many parents, this uncertainty is creating stress. New Realities Influencing Back-To-School Activity.

Merchant Services 248

Merchant Services Advertising Apparel Planning 248

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. A survey by Accenture found that 75% of consumers say they’ll do at least some of their holiday shopping online, up from 65% in 2019, while 43% plan to shop online exclusively.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

MARCH 2, 2022

Qurate Retail Group has restructured its organization and launched a new business unit focused on livestreaming as it looks to “accelerate its leadership in video commerce.”. fulfillment center operations, supply chain, customer support, global business services, procurement and corporate real estate and workplace services.

Fulfillment 157

Fulfillment Marketing Shopping Customer Experience 157

Retail TouchPoints

JANUARY 15, 2021

Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. Now that you have a better idea of which KPIs to measure, let’s walk through a high-level strategy that looks at how you can monitor metrics and plan for a successful 2021.

Payment Services 149

Payment Services Promotions Shipping Planning 149

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

Fast Fashion 207

Fast Fashion Customer Experience Promotions Fashion 207

A1 Retail

JUNE 15, 2021

One-quarter (25%) say they are creating new local fulfilment centres to meet demand, whilst half (50%) have responded to increased cross-border demand since the start of the crisis by expanding the range of payment methods they offer. Merchants are taking action to ensure they keep pace with the changing retail landscape.

Merchant Services 58

Merchant Services Payment Services Consumer Shopping 58

Retail TouchPoints

NOVEMBER 18, 2020

Kroger handles this with a range of solutions, from macro-level initiatives like its purchasing partnership with Walgreens to locally tailored fulfillment options. “We The effort is mainly experiential, featuring just 15 items, but it reached more than 1.5 million engagements in its first week.

Customer Experience 209

Customer Experience Kiosk Clienteling Fulfillment 209

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We Say someone discovered Polywood’s products in a blog or article — how would you go from that article [to purchase] via a one-click, passwordless experience?

Checkout 174

Checkout Merchant Services Payment Services Customer Experience 174

Retail TouchPoints

DECEMBER 21, 2023

But even though its brick-and-mortar stores have closed, the BB&B name lives on: Overstock.com , which purchased the retailer’s IP, renamed its website Bed Bath & Beyond in early August, part of CEO Jonathan Johnson ’s plan to marry the retailer’s name and reputation with Overstock’s “asset-light” operating model. Adam Blair 5.

Sporting Goods 282

Sporting Goods Advertising Consumer Apparel 282

Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. All digital platforms and stores aim to fulfill this vision by creating an aesthetic of comfort, relaxation and everyday luxury. “We Comfy clothes help make a comfy home, right?) Lesson 2: Translate Your Online Brand to the Store.

Location 246

Location Marketing Fulfillment Social Commerce 246

Retail TouchPoints

JANUARY 27, 2021

How MeUndies plans to use its latest funding round. Delivery and fulfillment: Prior to Provenance’s recent investment, “we had moved from our own distribution facility to a third-party facility because our business was expanding quickly and we needed more space, staff, resources and logistics expertise,” Shokrian explained.

Consumer 240

Consumer Apparel Fulfillment Planning 240

Retail TouchPoints

AUGUST 31, 2022

Download a copy of our 2022 Holiday Outlook Guide to get perspectives from more experts, including Greg Buzek of IHL Services, Claire Tassin of Morning Consult and Rick Watson of RMW Commerce Consulting! Dig into their predictions and start putting your seasonal plan in place!

Sporting Goods 247

Sporting Goods Consumer Checkout Shipping 247

Retail Assist

JANUARY 17, 2023

Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. We’re still seeing retailers planning to launch their own to broaden their product offering, reach and discovery.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

AUGUST 30, 2023

Armed with the data of years of study, the OSF Digital Strategy team can help you plan and prioritize your 2024 roadmap. You can only win customers for life when you build trust, loyalty and high-touch relationships. Learn more about the latest trends in omnichannel shopping and download the 2023 Omnichannel Retail Index.

Checkout 211

Checkout Shipping Customer Experience Point of Sale 211

Retail TouchPoints

NOVEMBER 1, 2022

You need to do research and keep up with trending videos and audios, you need to plan your content and, record and edit. Given the time, creative energy and brain power it takes to create resonant content that shows up in coveted social feeds, many influencers are scaling back on their partnerships. Longo shared similar sentiments.

Marketing 147

Marketing Consumer Fulfillment Social Commerce 147

Retail TouchPoints

APRIL 16, 2021

While consumers do plan to return to stores as that becomes possible again, 74% of those surveyed by Linnworks said they will continue to do the majority of their shopping online moving forward — because it is so convenient. One Channel Won’t Cut it — Brands Must Be Everywhere Consumers Are.

Payment Services 296

Payment Services Returns Consumer Shipping 296