Theatro

APRIL 5, 2023

The retailer wanted to reimagine its customer service and its frontline employee engagement with a modern and accessible solution that would connect its entire team—leadership, groups and individual associates—in real-time. Our goal as company was to refine our productivity,” says Michael Wynn, President from Sunshine Ace Hardware. “We

Employee Engagement 52

Employee Engagement Management Location Accounting 52

Retail TouchPoints

MAY 27, 2022

We are, of course, interested in selling more of our products, and equipping [store] staff with the right product knowledge has been proven to offer a significant increase in sales.”. Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad.

Employee Engagement 246

Employee Engagement Point of Sale Consumer Management 246

Mass Relators

MARCH 31, 2024

In this role, she will continue to support DG’s store operations team, which now encompasses more than 20,000 retail stores including pOpshelf and Mexico. Vichidvongsa joined DG in 2008 and most recently served as vice president, divisional merchandise manager over DG’s health and beauty.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Mary Beth Hawthorne has joined Dollar General as vice president of store operations for the northeast region.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Inside Retail

JULY 12, 2022

The Customer Experience and Insight (CXI) research group faced this challenge recently when planning for our upcoming Strategic Planning and Management in Retailing (SPMR) executive education program. For most, if not all businesses, staffing operations required significant change and reorganisation to manage the pandemic’s immediate impact.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

MAY 19, 2022

” It was critical to store success that managers and coworkers could connect with each other from anywhere in the store to maintain satisfactory customer service and to execute important daily store operations. District Manager. Theatro is the best thing we’ve rolled out in 5 years!

Store Operations 98

Store Operations Customer Experience Planning Management 98

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 76

Management Payment Services Employee Engagement Store Operations 76

Theatro

MAY 4, 2020

A number of industry experts have commented that we’ve seen the equivalent of three years’ worth of store operations’ evolution in the span of the last 6 weeks. Turn on Ship-from-Store to Help Manage Inventory and Reduce Shipping Costs. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Retail TouchPoints

NOVEMBER 4, 2020

In May 2020, Sephora partnered with communication and execution platform Retail Zipline to maintain necessary team communications during nationwide store closures due to COVID-19. Understanding the ‘why’ behind the ‘what’ keeps associates engaged and gives their work meaning, which ups performance.

Beauty and Health 290

Beauty and Health Fulfillment Management Employee Engagement 290