Retail TouchPoints

JANUARY 31, 2022

The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. Retailers are facing a multifaceted challenge to meet customer experience standards while tackling increasing competition, skyrocketing location costs, hiring challenges, advancing technologies and the growing need to contribute sustainable solutions.

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Retail Focus

JANUARY 18, 2022

Aldi has opened its first checkout-free store, where shoppers will be able to pick up products and leave without queuing to pay. The discount supermarket’s new site in Greenwich, south-east London, will also allow customers to buy alcohol, using facial age estimation technology to check whether they appear to be over the age of 25. Aldi has opened its first checkout-free store in Greenwich, south-east London (Aldi/PA).

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Inside Retail

JANUARY 30, 2022

For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. . The consumer show will put the Adaptive Clothing Collective in the spotlight, a new group of three adaptive fashion labels which aim to “bring strength and unity of message and voice to mainstream media, retail and fashion industries”.

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Cisco Retail

JANUARY 26, 2022

Artificial Intelligence (AI) is increasingly part of our everyday lives, and this transformation requires a thoughtful approach to innovation. Cisco is committed to delivering technologies and services by managing AI development in a way that augments our security, data privacy, and human rights focus – fostering a more inclusive future for all. Today, I am proud to announce Cisco’s Responsible AI initiative, a governance framework that guides internal development and provides a vital communicat

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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Nvidia

JANUARY 4, 2022

CES has long been a showcase on what’s coming down the technology pipeline. This year, NVIDIA is showing the radical innovation happening now. During a special virtual address at the show, Ali Kani, vice president and general manager of Automotive at NVIDIA, detailed the capabilities of DRIVE Hyperion and the many ways the industry is developing on the platform.

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Small Biz Trends

JANUARY 24, 2022

When it comes to setting up an online store, two platforms that are most popular with small business owners are Shopify and Squarespace. Both platforms are designed to make it easier for an e-commerce business owner with no coding experience to set up shop easily. Let’s explore the two platforms to understand what is Shopify as well as Squarespace, and which one works best for you.

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Retail Focus

JANUARY 24, 2022

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction. The joy of shopping in bricks-and-mortar stores retains its pre-covid social value, but the key to on-going success is the industry understanding that customer needs have changed irrevocably, and they need to continue to adapt to meet them. female buyer pays with bank card in tea shop.

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Inside Retail

JANUARY 10, 2022

Retail spending rose 5.8 per cent in November compared to the same period of 2020, the Australian Bureau of Statistics reported on Tuesday, while online spend, driven by Black Friday and Cyber Monday, rose 22.8 per cent. Clothing, footwear and personal accessories led the way in sales during the month as Australians increasingly want to return to living life outside of their homes. “Further easing of Covid-19 restrictions in the South-Eastern states and territories has seen the retail indu

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Cisco Retail

JANUARY 20, 2022

In this article, we’ll provide an overview of security concerns related to Kubernetes, looking at the built-in security capabilities that Kubernetes brings to the table. Kubernetes at the center of cloud-native software. Since Docker popularized containers, most non-legacy large-scale systems use containers as their unit of deployment, in both the cloud and private data centers.

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Hyken

JANUARY 5, 2022

I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication. While I provide the lessons, the example comes from one of our subscribers, Dawn Mushill, who shared a letter that BarkBox wrote to one of its customers.

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Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Small Biz Trends

JANUARY 2, 2022

Coffee is no longer just a drink – it is a way of life. Whether you are running a high-traffic café, opening a new restaurant, or simply want to add espresso to your current hotel menu, you need a commercial espresso machine that will keep up with your orders and reliably whip up the best quality coffee as fast as possible. As coffee grew in popularity, so did the types of commercial coffee machines.

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Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs.

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Retail Focus

JANUARY 31, 2022

Surface Design Show 2022 presents an exciting combination of education, engagement and entertainment at one of the first industry events to fully return to a face-to-face format this year. Held from 8-10 February, the event will take place once again at London’s Business Design Centre in Islington. . The Main Stage will host a total of 18 different talks staged across the 2 1/2 days, featuring some 50 speakers, inspiring and educating a professional audience of over 1,000 architects and designe

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Inside Retail

JANUARY 11, 2022

Former McDonald’s Australia CEO Catriona Noble has been named as the head of Australia Post’s retail business. Noble, who most recently headed the retail division of ANZ Bank, takes up the Australia Post role of executive GM, retail, reporting to group CEO and MD Paul Graham. She will oversee the company’s network of 4320 post offices. Catriona Noble.

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Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Cisco Retail

JANUARY 31, 2022

If you needed to double the capacity of your data center in a matter of weeks, could you do it? As recent events have shown, it’s important to have an affirmative answer. Whether it’s due to rapid customer or data growth, a business acquisition, or external circumstance like a global pandemic, most companies will eventually experience an unexpected and urgent “scaling event.

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Nvidia

JANUARY 4, 2022

As art evolves and artists’ abilities grow, so must their creative tools. NVIDIA Canvas , the free beta app and part of the NVIDIA Studio suite of creative apps and tools , has brought the real-time painting tool GauGAN to anyone with an NVIDIA RTX GPU. Artists use advanced AI to quickly turn simple brushstrokes into realistic landscape images, speeding up concept exploration and freeing more time to visualize ideas.

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ATS 144

365 Retail

JANUARY 20, 2022

A new report from Klarna , a leading global retail bank, payments and shopping service, reveals that consumers are changing the way they think about luxury and high-end purchases, with sustainability and innovation becoming key drivers behind luxurious purchases. The State of Smooth: Unpacking Luxury in 2022 report shows that sustainability is front of mind for luxury shoppers with 51% seeing a luxury purchase as a sustainable and environmentally-friendly choice.

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Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts. Making more creative, engaging use of all this essentially wasted outside space will be one of the key elements of successfully future-proofed malls,

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Focus

JANUARY 12, 2022

The ongoing Covid-19 pandemic and especially the rapid spread of the Omikron variant also have an impact on EuroCIS 2022 , which will now be postponed to May 31 to June 02, 2022. Messe Düsseldorf has decided on this new date in close consultation with the exhibiting companies and participating partners due to the dynamic infection situation and the continued uncertainty regarding travel and quarantine requirements in the individual European countries.

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Inside Retail

JANUARY 31, 2022

Retail turnover fell 4.4 per cent in December last year according to the Retail Trade figures released by the Australian Bureau of Statistics today. Despite the fall, spending on retail goods remains heightened compared to December 2020 for all retail industries except for department stores which is down by 9.0 per cent. Likewise, food retailing such as supermarkets, liquor stores rose 2.2 per cent this month.

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Cisco Retail

JANUARY 14, 2022

You haven’t had an uninterrupted vacation in years, your presentation at the last board meeting fell short, and it’s hard for you to imagine how the organization would function without you at the helm. These are all very real situations for today’s CISO. With the shortage of resources, it has never been harder to resource all the functions of an effective security team.

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Planning Management ATS 145

Nvidia

JANUARY 20, 2022

Robotaxis are on their way to delivering safer transportation, driving across various landscapes and through starry nights. This week, Silicon Valley-based self-driving startup Pony.ai announced its next-generation autonomous computing platform, built on NVIDIA DRIVE Orin for high-performance and scalable compute. The centralized system will serve as the brain for a robotaxi fleet of Toyota Sienna multipurpose vehicles (MPVs), marking a major leap forward for the nearly six-year-old company.

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Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Retail Dive

JANUARY 18, 2022

Consumers continue to grapple with the lingering effects of the pandemic, including supply chain hiccups and other shifts that are changing the way they buy. Retailers can expect five themes to impact brick-and-mortar sales.

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Retail TouchPoints

JANUARY 25, 2022

1-800-FLOWERS.com has amped up its cross-brand offerings just in time for its second-biggest holiday — Valentine’s Day — during which the company expects to deliver 23 million flowers, 15 million of which will be roses. First, the company has introduced a number of enhancements to its Celebrations Passport loyalty program, including the ability to earn points and unlock perks across the company’s family of brands, which includes 1-800-Flowers.com, Harry & David , Cheryl’s Cookies and Shari’s

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Mulesoft

JANUARY 12, 2022

Last year, CIOs and CEOs had to adopt new business models to sustain growth during an unpredictable time. As a result, leaders invested in new technology to enable seamless experiences for customers and employees, and so their teams could remain agile through the ever-changing IT landscape. Needless to say, they’ve had their hands full, and […].

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Inside Retail

JANUARY 10, 2022

Three quarters of retailers are currently impacted by worker isolations, according to a survey by the Australian Retailers’ Association, and half rank ‘staff shortages’ as the biggest issue they are facing currently ahead of supply chain issues. “We’ve entered an unprecedented staffing challenge as more people are infected with Covid than at any stage before in the pandemic,” said ARA boss Paul Zahra. “This builds on an existing skills crisis within the

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Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert

Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.

ATS

Cisco Retail

JANUARY 20, 2022

Listening and learning from our customers are some of the best parts of my day. What I’ve been hearing consistently is a sharp focus on business agility, global competitiveness, and workforce flexibility. To adapt, customers are digitizing all aspects of their business, including their industrial spaces, to overcome supply chain disruptions, accelerate automation and transition to hybrid work.

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Nvidia

JANUARY 13, 2022

Starting next week, Fortnite on GeForce NOW will launch in a limited-time closed beta for mobile, all streamed through the Safari web browser on iOS and the GeForce NOW Android app. The beta is open for registration for all GeForce NOW members, and will help test our server capacity, graphics delivery and new touch controls performance. Members will be admitted to the beta in batches over the coming weeks.

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Dezeen

JANUARY 25, 2022

Shanghai studio AIM Architecture has transformed the second floor of a business park in Hangzhou, China, into a store that resembles a 1970s office for cosmetics brand Harmay. The studio reimagined the space as a retro-looking office complete with desk chairs, phoney bookshelves for makeup items and boardroom tables for other cosmetic products. AIM Architecture wanted the Hangzhou cosmetics store to look like an office.

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Retail TouchPoints

JANUARY 27, 2022

Lowe’s and Petco are piloting a new store-in-store program that will bring a selection of Petco’s pet products and services to the home improvement retailer. The first Lowe’s + Petco store-in-store will open at Lowe’s Alamo Ranch, Texas location in early February, with plans to expand to 14 additional Lowe’s locations in Texas, North Carolina and South Carolina by the end of March 2022.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience