Retail Customer Experience
JULY 6, 2023
To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just anywhere — or online.
Retail TouchPoints
JULY 6, 2023
Almost as long as there has been TV, there has been the dream of television-enabled commerce (beyond simply running commercials and hoping viewers act on them, of course). As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer.
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Retail Dive
JULY 10, 2023
The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.
Retail Gazette
JULY 2, 2023
The number of retailers buckling under economic pressure has hit a new record as shoppers pull back on spending amid the cost-of-living crisis. Insolvencies in the sector surged 56% in the past year, the highest level in nearly a decade, according to figures from law firm RPC. Around 1,942 retailers went bust in 2022-23, up from 1,243 in 2021-22, beating pandemic levels when several retailers crumbled from the closure of the high street.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
JULY 5, 2023
As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.
Inside Retail
JULY 2, 2023
Uniqlo Australia says an internal audit has uncovered underpayments of staff stretching back seven years with the fashion retailer now contacting impacted workers to organise redress. An email from the brand to a former employee, shared with Inside Retail , shows Uniqlo identified “a number of errors” in the calculation of wages and superannuation payments between July 1, 2015 and June 30 last year.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Dezeen
JULY 26, 2023
Raw finishes and brutalist interventions feature in footwear brand Veja 's first dedicated shop in Madrid , complete with an in-house shoe repair workshop and interiors designed by local firm Plantea Estudio. The retail space is housed in a building in the centre of Madrid, which has functioned as a shop, a restaurant and a bank office since its construction around the turn of the 20th century.
Hyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Wiser
JULY 18, 2023
The Fourth of July is a time for celebration in the U.S., and this year was no different. People around the country enjoyed barbecues, fireworks shows, parades, and more as they celebrated America’s Independence Day. But what many people don’t realize is that behind all the fun and festivities are insights to be gleaned from shopper purchase data. Customer behavior is constantly changing and evolving, making it essential for brands and retailers to keep up with the latest trends.
Retail TouchPoints
JULY 3, 2023
Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg
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Inside Retail
JULY 4, 2023
In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.
Retail Gazette
JULY 3, 2023
The Competition and Markets Authority (CMA) has fined Asda £60,000 over failing to provide information for its fuel pricing probe. The supermarket was handed two fines, each valued at £30,000, for “failing to respond to a compulsory written request for information” and for sending a representative to a CMA meeting who was not equipped to provide appropriate evidence.
Retail Dive
JULY 5, 2023
The retailer defaulted on its bankruptcy loan terms and will have to close all of its stores if it doesn't secure a buyer by the end of this week.
Hyken
JULY 4, 2023
I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. We will be given the answer and won’t have to know anything else. I can see his point, but there is another way of looking at this.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an
Retail Times
JULY 10, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The WilderKitchen – trailblazers of Hot Honey in the UK are set to bring the sweet heat of WilderBee Hot Honey to the shelves of Harrods, London’s leading luxury department store, this July. Born from humble beginnings on a London street food truck, the cult condiment is now ready to take on the elite palates […] If you want more inform
Retail TouchPoints
JULY 7, 2023
Amazon will invest an estimated $7.8 billion by 2030 to expand its data center operations in Ohio, marking the second-biggest private sector company investment in the state, according to Ohio Governor Mike DeWine. The news comes as Amazon’s Web Services (AWS) division looks to grow its reach in the cloud-computing space, demand for which is expected to grow exponentially with advancements in AI and machine learning.
Inside Retail
JULY 6, 2023
Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country
Retail Gazette
JULY 4, 2023
Selfridges is teaming up with fashion rental firm Loanhood to launch a “Swap Shop” selling secondhand clothes. Customers will be able to exchange their unwanted clothing for stamps, which they can then use to “shop” for new pre-loved clothes. The Swap Shop will open at The Selfridges Lounge in Oxford Street, London, and will run from 10 to 30 July.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Retail Dive
JULY 10, 2023
The half-century-old off-pricer, which exited a Chapter 11 process just two years before filing again this year, had already moved to liquidate.
Retail Customer Experience
JULY 6, 2023
To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce enablement technology company. The company's inaugural Payments Innovation Pulse Report focused on consumer sentiment around payment innovations.
Cisco Retail
JULY 20, 2023
It’s not news to any of us that we have a serious workforce gap in the tech world. Experts predict the global talent shortage to surpass 85 million by 2030, which translates to $8.
Retail TouchPoints
JULY 11, 2023
Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.
Advertiser: FourKites
Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.
Inside Retail
JULY 7, 2023
Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close
Retail Gazette
JULY 5, 2023
H&M will trial a new store concept at one of its Manchester locations as it looks to update its store estate. The ‘Keep-The-Presence’ design, which will be added to H&M’s Market Street branch, forms part of the fashion retailer’s expansion strategy focused on integrating digital and physical channels to provide a holistic customer experience.
Retail Dive
JULY 7, 2023
The e-commerce retailer is showcasing discounted products in shoppable videos and photos from influencers, customers and brands.
Shopping Center
JULY 25, 2023
Milwaukee, Wis. — Legacy Realty Group Advisors has arranged the sale of Packard Plaza, a 125,250-square-foot shopping center in Milwaukee. Tenants at the property include Dollar Tree, Family Dollar, JOANN, AutoZone… The post Legacy Arranges Sale of 125,250-Square-Foot Shopping Center in Milwaukee, Wisconsin appeared first on Shopping Center Business.
Speaker: Robyn O’Brien - Founder of Sirona Ventures, Adjunct Professor at Rice University’s Business School, Supply Chain Optimization and Logistics Expert
Today’s supply chain leaders are required to stay strong in the face of disruption and not only accept it, but embrace it – after all, progress is made outside of your comfort zone. While it’s easier said than done, conquering the fear of instability in your supply chain is within your reach. Thanks to the advancement of technology and AI, we now have more tools and resources at our disposal than ever before to conquer, not crumble, in the face of uncertainty.
Cisco Retail
JULY 28, 2023
Hello everyone, and welcome back to my little corner of the Internet. I always take inspiration from what I’m currently working on in my day job when putting together an idea for a post and/or video.
Retail TouchPoints
JULY 3, 2023
The Federal Trade Commission (FTC) has proposed a new rule to crack down on fake online reviews, which the agency noted are likely to become more prevalent with the rise of generative AI. If passed, the new rule would ban the use of fake reviews in online listings as well as the suppression of negative reviews and paying for positive reviews. The formal rule proposal follows a series of case-by-case enforcement actions taken by the FTC, including a settlement with Fashion Nova for $4.2 million f
Inside Retail
JULY 31, 2023
Self-tanner and skincare brand Bondi Sands has been sold to Japanese chemical and cosmetics giant Kao Corporation in a $450 million deal. Kao, established in 1887, owns popular skincare and haircare brands such as Biore, Jergens, Oribe, and KMS. Shaun Wilson, CEO and co-founder of Bondi Sands, will remain with the company under new owner, and Blair James will continue as creative director.
Retail Gazette
JULY 9, 2023
Iceland is expecting deliver its highest profit in over a decade thanks to its increased focus on value and cost-saving measures. The supermarket shared with bondholders last week it was confident that this year’s underlying profit will be its strongest in ten years and exceed the £176m it made in 2021 following a sales boost as a result of the closure of hospitality space in the lockdowns, The Times reported.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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