Retail Focus
FEBRUARY 2, 2024
Surviving and thriving in today’s competitive retail market requires more than offering quality products at best prices. It is more about providing top-notch customer services to give them a reason to choose your brand over the others and recommend it as well. Exceptional customer service goes beyond driving sales. It also fosters loyalty and builds a brand’s reputation.
Retail TouchPoints
FEBRUARY 2, 2024
Steve Jobs once famously said that his job was to figure out what consumers want before they know they want it. As was often the case, Jobs was ahead of his time. This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce.
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Retail Wire
FEBRUARY 2, 2024
There's a new trend that's making waves in the modern housing market, and it's all thanks to online retailer Amazon and the Tiny Homes it sells.
Retail TouchPoints
FEBRUARY 2, 2024
The United States Postal Service (USPS) recently unveiled its first round of electric vehicle (EV) charging stations at a new Sorting and Delivery Center (S&DC) in Atlanta, Ga. The Postal Service expects to convert approximately 400 S&DC sites nationwide so they can serve as charging hubs for more than 66,000 USPS electric delivery vehicles.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Inside Retail
FEBRUARY 2, 2024
The Lego Group has appointed Justine McKenny as its new senior director, head of marketing for Australia and New Zealand, effective March 1. McKenny will lead the marketing team for the region and join the leadership team, reporting to Troy Taylor – VP and GM for Australia and New Zealand. McKenny joined The Lego Group in 2009 and has been responsible for the development and execution of some of the brand’s biggest campaigns in the region.
Retail TouchPoints
FEBRUARY 2, 2024
Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of s
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail TouchPoints
FEBRUARY 2, 2024
Even in the face of an 8.6% net sales decline in Q4 2023, Tractor Supply still plans to open up to 95 brick-and-mortar stores in 2024, as well as complete its 10th distribution center. Comp store sales in Q4 dipped 4.2% ; for the full year of 2023, Tractor Supply’s net sales increased 2.5% , while comp store sales remained even with the prior year. The retailer plans to open approximately 80 Tractor Supply stores and 10 to 15 stores under its small-box pet supply banner, Petsense by Tractor Supp
Retail Wire
FEBRUARY 2, 2024
Although the video game industry appears to be huge on the surface, the numbers show that it's actually in trouble.
Retail TouchPoints
FEBRUARY 2, 2024
UK-based travel retailer WHSmith is bullish on growth prospects for 2024, with plans to open more than 110 stores this year — and more than 50 of those openings will be in North America. “Our travel business is growing strongly across all our divisions and we have seen a notably strong performance in the UK, our largest division,” said Carl Cowling, Group Chief Executive at WHSmith in a statement.
Retail Wire
FEBRUARY 2, 2024
In today's age of online virality, a Seattle-based woman has grabbed the internet's attention by testing the limits of Costco's famously generous return policy. The product in question? A two-and-a-half-year-old couch that had simply fallen out of her favor.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
FEBRUARY 2, 2024
For sugar importers, this past summer has been anything but sweet. The cost of sugar has surged by more than 40% globally since the previous year, due largely to poor harvest conditions caused by dry conditions across India, China and Thailand and an unusually cold and wet spring in Europe. The cost increases are expected to increase the prices of soda, candy and baked goods, among others.
Retail Wire
FEBRUARY 2, 2024
It's getting hot in China's tech scene. Longtime big players like Alibaba, Tencent, and JD.com are feeling the pressure from emerging companies like PDD Holdings, the parent company of Pinduoduo and Temu, and the returning giant Baidu. Even social media trendsetter ByteDance is starting to sweat.
Retail TouchPoints
FEBRUARY 2, 2024
After serving as President and CEO-elect for the past year, Tony Spring will officially take the top leadership role at Macy’s Inc. on Feb. 4, 2024. Spring started the succession process in March 2023, following in the footsteps of Jeff Gennette, who is retiring after more than 40 years with the retailer, although he will remain chair of the Macy’s board until the company’s 2024 annual meeting.
Retail Wire
FEBRUARY 2, 2024
Costco Wholesale made significant ripples in the golf world with the launch of its Kirkland Signature Players Irons last month. However, not everyone welcomed this incursion.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail Focus
FEBRUARY 2, 2024
Sovereign Centros has announced that local homeware and gifts retailer, Fig & Fox, has opened at Festival Place , one of the UK’s top 25 retail and leisure destinations. The launch of the Hampshire-based brand follows a successful pop-up at the end of 2023, also emphasising the destination’s commitment to supporting local brands and responding to consumer demand for a diverse range of premium retail options.
Retail Wire
FEBRUARY 2, 2024
Planning a meal to serve to family and friends in 2024 could be a bit easier than expected, as consumers will find that prices on some Super Bowl staples have gone down from last year.
Inside Retail
FEBRUARY 2, 2024
Lululemon – known for its yoga selections and bags – is expanding its footwear offerings with its first men’s collection to debut this month. The brand will launch its first casual sneaker ‘Cityverse’ on February 13. Two new running models, BeyondFeel and BeyondFeel Trail, will be launched in March and May respectively. The Spring Summer 2024 Collection will be available online and in select stores across North America, Europe and Mainland China.
Retail Focus
FEBRUARY 2, 2024
One of the main drivers of success is an acute understanding of what people want. Put simply, knowledge is power when it comes to sales. Give people what they want at a price they like, and you’ll make money. That, of course, is easier said than done. Data on things such as consumer trends and internet searches are abundant these days, but that doesn’t mean you’ll always get it right in terms of selling things people want to buy.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Inside Retail
FEBRUARY 2, 2024
Founder and creative director of Who is Elijah, Raquel Bouris speaks to how the vegan, fragrance brand plans to further disrupt the niche luxury fragrance market after a successful Black Friday campaign and launch of its new scent Ocean Eyes. And what her day looks like when she isn’t campaigning to have the brand stocked in some of the world’s biggest retailers.
Retail Wire
FEBRUARY 2, 2024
An AI-powered shopping assistant promises to make customer shopping more interactive than ever for Amazon.
Retail Dive
FEBRUARY 2, 2024
The drugstore retailer said it still has “significant cost savings and growth goals to deliver” as it confirmed further downsizing of its workforce.
Retail Wire
FEBRUARY 2, 2024
The latest developments for Meta Platforms Inc. have shaken up the financial world, proving once again its market dominance.
Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney
Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib
Retail Customer Experience
FEBRUARY 2, 2024
By merging digital displays with retail media networks, in-store signage becomes a new channel to create a connected shopping experience, captivate shoppers and generate new revenue streams.
Retail Wire
FEBRUARY 2, 2024
Fast-food company McDonald's is unexpectedly bringing back one of its oldest recurring treats — the Shamrock Shake.
Retail Gazette
FEBRUARY 2, 2024
Superdry chief executive and co-founder Julian Dunkerton is considering a possible takeover deal for the struggling fashion retailer. The company said on Friday that Dunkerton, who owns a 20% stake, “is engaged in discussions with potential financing partners” to fund a cash offer for the business. However, it stressed that talks were at a preliminary stage and no decisions had been made.
Dezeen
FEBRUARY 2, 2024
Dutch firm UNStudio has revealed a two-storey flagship store for Chinese technology company Huawei in Shanghai with a facade clad in ivory-coloured petal-like forms. Drawing from Huawei's global operating system, named Harmony, UNStudio 's design aimed to generate biophilic associations between the brand and its technology by integrating organic geometric shapes throughout the scheme.
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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.
Cisco Retail
FEBRUARY 2, 2024
Transforming the war room starts with Customer Digital Experience Monitoring (CDEM) to break down silos with correlated, cross-domain insights and efficiency for rapid resolutions.
Retail Dive
FEBRUARY 2, 2024
Spring, who steps into the role on Sunday, faces several challenges, including a take-private offer and changes to the department store’s fleet.
Shopping Center
FEBRUARY 2, 2024
The economy has constricted consumers’ wallets, but the desire for entertainment has kept them spending…on the right concepts. Rising prices have made just about everyone conscientious about their spending. That,… The post Entertainment Concepts Take Center Stage as Consumers Limit Retail Spending appeared first on Shopping Center Business.
Retail Gazette
FEBRUARY 2, 2024
Sainsbury’s boss Simon Roberts is expected to present the next phase of the supermarket’s strategy, including a new target for cost savings, as it looks to build on the momentum of a strong 2023. The cost savings are thought to be used to fund both lower prices for customers and a 9% pay rise for staff from next month worth £200m, Reuters reported.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio
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