Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews
Retail TouchPoints
MAY 31, 2023
As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that when properly wielded, negative reviews can also provide valuable feedback that can help improve your business.
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